A customer experience about Morrisons

Status: Approved

#Qualityofproduct  Annoyed Displeased Unhappy 

Kindly shared by A. Leung

What happened

Bought box of quakers oat so simple from Ealing Broadway Morrison today and found one of the oat sachets were already opened and the contents spilled out in the box.

What I wish had happened

That the sachets wasn’t opened

Where this happened

In Person - Ealing Broadway, Morrison

Morrisons Customers

Most talked about by Morrisons customers

High
Low

How this makes Morrisons customers feel

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Low
17% Customer Service
Feelings:

Annoyed

Frustrated

Disappointed

Displeased

Unsatisfied

Disheartened

Let down

Saddened

Confused

Unhappy

Put out

Uneasy

Insecure

Indifferent

15% Rudeness
Feelings:

Annoyed

Frustrated

Disappointed

Disheartened

Saddened

Displeased

Insecure

Let down

Unhappy

Confused

Uneasy

Unsatisfied

Other

Indifferent

11% Inconvenienced
Feelings:

Annoyed

Displeased

Disappointed

Frustrated

Let down

Unsatisfied

Unhappy

Confused

Saddened

Disheartened

Insecure

10% Embarrassment
Feelings:

Annoyed

Frustrated

Disappointed

Displeased

Insecure

Saddened

Disheartened

Uneasy

Unsatisfied

Let down

Other

Confused

Indifferent

9% Quality of product
Feelings:

Annoyed

Displeased

Let down

Unsatisfied

Unhappy

Disappointed

Saddened

Disheartened

Other

Frustrated

Insecure

9% Discrimination
Feelings:

Annoyed

Frustrated

Disappointed

Disheartened

Insecure

Let down

Unsatisfied

Saddened

Unhappy

Displeased

Other

Confused

7% Other
Feelings:

Annoyed

Disappointed

Let down

Displeased

Unsatisfied

Insecure

Anxious

Sad

Frustrated

Disheartened

7% Communication
Feelings:

Annoyed

Displeased

Unsatisfied

Frustrated

Disappointed

Let down

Disheartened

Confused

Put out

6% Financial Loss
Feelings:

Annoyed

Let down

Unsatisfied

Displeased

Disappointed

Disheartened

Frustrated

Confused

Other

Insecure

Unhappy

3% Delay
Feelings:

Annoyed

Frustrated

Unsatisfied

Displeased

Put out

Let down

Disappointed

2% Injury
Feelings:

Let down

Frustrated

Disappointed

Surprised

Annoyed

1% Communication
Feelings:

Grateful

Happy

Pleased

Satisfied

1% Fraud
Feelings:

Confused

Unsatisfied

Displeased

Annoyed

Unhappy

1% Delivery
Feelings:

Disappointed

Unhappy

Unsatisfied

1% Service
Feelings:

Happy

Pleased

Satisfied

1% Expectations Exceeded
Feelings:

Happy

Pleased

Satisfied

Supermarket Customers

Most talked about by Supermarket customers

High
Low

How this makes Supermarket customers feel

High
Low
16% Customer Service
Feelings:

Annoyed

Disappointed

Frustrated

Let down

Unsatisfied

Displeased

Unhappy

Saddened

Uneasy

Disheartened

Put out

Furious

Confused

Disgusted

Anxious

Indifferent

Other

Insecure

Surprised

Scared

12% Inconvenienced
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Let down

Unhappy

Displeased

Furious

Disgusted

Put out

Uneasy

Saddened

Disheartened

Confused

Offended

Anxious

Surprised

Insecure

12% Quality of product
Feelings:

Annoyed

Disappointed

Unsatisfied

Displeased

Unhappy

Let down

Frustrated

Uneasy

Saddened

Disheartened

Disgusted

Other

Confused

Put out

Furious

Surprised

Miffed

Sad

Insecure

Indifferent

11% Rudeness
Feelings:

Annoyed

Frustrated

Disappointed

Uneasy

Let down

Displeased

Unhappy

Insecure

Saddened

Unsatisfied

Confused

Disheartened

Other

Furious

Indifferent

Offended

Surprised

Disgusted

10% Embarrassment
Feelings:

Annoyed

Frustrated

Disappointed

Uneasy

Unhappy

Let down

Unsatisfied

Saddened

Insecure

Displeased

Disheartened

Other

Furious

Anxious

Confused

Indifferent

Scared

Offended

Put out

9% Financial Loss
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Let down

Unhappy

Uneasy

Displeased

Furious

Disheartened

Disgusted

Put out

Confused

Other

Insecure

Saddened

Offended

Anxious

Surprised

8% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unsatisfied

Displeased

Disheartened

Unhappy

Confused

Saddened

Uneasy

Furious

Disgusted

Put out

Indifferent

Insecure

Other

5% Discrimination
Feelings:

Annoyed

Frustrated

Disappointed

Saddened

Let down

Unhappy

Insecure

Disheartened

Uneasy

Unsatisfied

Displeased

Furious

Put out

Scared

Anxious

Other

Confused

Offended

Disgusted

4% Other
Feelings:

Annoyed

Disappointed

Let down

Unsatisfied

Frustrated

Displeased

Insecure

Uneasy

Furious

Unhappy

Saddened

Anxious

Sad

Disheartened

Put out

Other

3% Delay
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unsatisfied

Displeased

Unhappy

Put out

Saddened

2% Delivery
Feelings:

Disappointed

Frustrated

Annoyed

Furious

Let down

Unhappy

Unsatisfied

Anxious

Disgusted

2% Injury
Feelings:

Annoyed

Let down

Frustrated

Unsatisfied

Saddened

Disappointed

Unhappy

Uneasy

Surprised

Displeased

Confused

Put out

2% Service
Feelings:

Happy

Grateful

Delighted

Pleased

Satisfied

Special

Other

2% Fraud
Feelings:

Annoyed

Frustrated

Unsatisfied

Disheartened

Disappointed

Displeased

Uneasy

Saddened

Confused

Unhappy

Let down

1% Expectations Exceeded
Feelings:

Happy

Grateful

Delighted

Pleased

Satisfied

Special

Other

1% Communication
Feelings:

Grateful

Happy

Pleased

Satisfied

Delighted

Special

1% Returns
Feelings:

Annoyed

Frustrated

Furious

Anxious

Disappointed

Unsatisfied

Disheartened

Let down

Put out

0% Quality of product
Feelings:

Happy

Satisfied

Other

0% Other
Feelings:

Delighted

Grateful

Satisfied

0% Quality
Feelings:

Delighted

Grateful

Special

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