A customer experience about Aldi

Status: Approved

#Qualityofproduct #FinancialLoss #Other  Annoyed Frustrated Uneasy 

Kindly shared by S. Healey

What happened

Upon opening a packet of chicken and bacon tortelloni I found a small green plastic object in the middle of the food! This was to be served to my 5 year old son! I'm disgusted as its small enough to choke on

What I wish had happened

There was no foreign object in the packaging

Where this happened

In Person - Aldi Oteley way Shrewsbury

Aldi Customers

Most talked about by Aldi customers

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Low

How this makes Aldi customers feel

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Low
30% Quality of product
Feelings:

Annoyed

Disappointed

Displeased

Uneasy

Frustrated

Let down

Disheartened

Unhappy

Saddened

Unsatisfied

Surprised

Other

Furious

12% Financial Loss
Feelings:

Annoyed

Uneasy

Displeased

Frustrated

Let down

Unsatisfied

Disappointed

10% Embarrassment
Feelings:

Annoyed

Uneasy

Frustrated

Disappointed

Furious

Unhappy

Insecure

Saddened

8% Customer Service
Feelings:

Annoyed

Disappointed

Insecure

Uneasy

Surprised

Other

Displeased

Saddened

8% Other
Feelings:

Annoyed

Frustrated

Unhappy

Uneasy

Furious

Let down

Disappointed

Displeased

8% Inconvenienced
Feelings:

Frustrated

Annoyed

Disappointed

Uneasy

Unhappy

Unsatisfied

6% Rudeness
Feelings:

Disappointed

Surprised

Other

Displeased

Saddened

Annoyed

Insecure

Uneasy

6% Communication
Feelings:

Annoyed

Displeased

Disappointed

Uneasy

Frustrated

Saddened

Unhappy

4% Service
Feelings:

Happy

Delighted

Satisfied

Other

Pleased

4% Expectations Exceeded
Feelings:

Happy

Delighted

Other

Pleased

Satisfied

2% Quality of product
Feelings:

Happy

Satisfied

Other

2% Injury
Feelings:

Annoyed

Uneasy

Saddened

Supermarket Customers

Most talked about by Supermarket customers

High
Low

How this makes Supermarket customers feel

High
Low
15% Customer Service
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unsatisfied

Displeased

Unhappy

Saddened

Furious

Disheartened

Put out

Uneasy

Disgusted

Anxious

Confused

Insecure

Scared

Surprised

Other

13% Quality of product
Feelings:

Annoyed

Disappointed

Unhappy

Displeased

Unsatisfied

Let down

Frustrated

Uneasy

Saddened

Disgusted

Disheartened

Put out

Other

Confused

Furious

Miffed

Surprised

Sad

11% Inconvenienced
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unsatisfied

Furious

Unhappy

Displeased

Disgusted

Put out

Uneasy

Saddened

Confused

Disheartened

Offended

Surprised

Anxious

10% Rudeness
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unhappy

Uneasy

Insecure

Unsatisfied

Displeased

Saddened

Furious

Offended

Other

Confused

Disheartened

Surprised

Disgusted

9% Financial Loss
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Let down

Unhappy

Uneasy

Displeased

Furious

Disheartened

Disgusted

Confused

Saddened

Put out

Other

Insecure

Surprised

Anxious

Offended

9% Embarrassment
Feelings:

Annoyed

Frustrated

Disappointed

Unhappy

Uneasy

Let down

Insecure

Unsatisfied

Saddened

Displeased

Disheartened

Furious

Other

Anxious

Offended

Scared

Confused

8% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unsatisfied

Displeased

Disheartened

Unhappy

Uneasy

Confused

Furious

Saddened

Disgusted

Put out

Indifferent

Insecure

Other

4% Discrimination
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Insecure

Disheartened

Unhappy

Unsatisfied

Furious

Saddened

Uneasy

Scared

Offended

Anxious

Other

Put out

Disgusted

Displeased

4% Other
Feelings:

Annoyed

Let down

Disappointed

Frustrated

Unsatisfied

Displeased

Insecure

Uneasy

Anxious

Sad

Unhappy

Furious

Put out

Other

3% Delay
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unsatisfied

Displeased

Put out

Saddened

Unhappy

2% Injury
Feelings:

Annoyed

Frustrated

Let down

Unsatisfied

Saddened

Unhappy

Disappointed

Confused

Uneasy

Displeased

Put out

Surprised

2% Delivery
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Furious

Unhappy

Unsatisfied

Disgusted

Anxious

2% Service
Feelings:

Grateful

Happy

Delighted

Special

Satisfied

Pleased

Other

2% Expectations Exceeded
Feelings:

Grateful

Happy

Delighted

Special

Pleased

Satisfied

Other

1% Communication
Feelings:

Grateful

Happy

Satisfied

Pleased

Delighted

Special

1% Fraud
Feelings:

Annoyed

Disheartened

Frustrated

Unsatisfied

Displeased

Let down

Disappointed

Confused

1% Returns
Feelings:

Annoyed

Frustrated

Furious

Disappointed

Anxious

Unsatisfied

Disheartened

0% Other
Feelings:

Delighted

Grateful

Satisfied

0% Quality
Feelings:

Delighted

Grateful

Special

0% Quality of product
Feelings:

Happy

Satisfied

Other

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Least positive experiences about Supermarket companies

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