A customer experience about Morrisons

Status: Approved

#Qualityofproduct  Annoyed Frustrated Unhappy 

Kindly shared by J. Ayanbunmi

What happened

Selling expired foods

What I wish had happened

Bought a pasta, and it tasted weird and i looked at the expiring date and it expired April 22, 6 days ago

Where this happened

In Person

Morrisons Customers

Most talked about by Morrisons customers

High
Low

How this makes Morrisons customers feel

High
Low
15% Customer Service
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Let down

Displeased

Unhappy

Put out

Saddened

Uneasy

Indifferent

Disheartened

Confused

Other

14% Quality of product
Feelings:

Annoyed

Disappointed

Unsatisfied

Unhappy

Let down

Displeased

Frustrated

Uneasy

Disheartened

Confused

Saddened

Put out

Indifferent

Other

13% Inconvenienced
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Let down

Unhappy

Put out

Displeased

Disheartened

Uneasy

Confused

Saddened

12% Embarrassment
Feelings:

Annoyed

Frustrated

Disappointed

Unhappy

Unsatisfied

Uneasy

Let down

Saddened

Disheartened

Displeased

Other

Insecure

Indifferent

11% Rudeness
Feelings:

Annoyed

Frustrated

Disappointed

Uneasy

Unsatisfied

Unhappy

Let down

Displeased

Insecure

Saddened

Indifferent

Confused

Other

8% Financial Loss
Feelings:

Annoyed

Frustrated

Unhappy

Unsatisfied

Disappointed

Let down

Put out

Displeased

Uneasy

Saddened

Other

Insecure

Disheartened

Confused

7% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Displeased

Let down

Disheartened

Insecure

Uneasy

Other

Saddened

Unhappy

3% Delay
Feelings:

Annoyed

Frustrated

Disappointed

Displeased

Let down

Saddened

3% Discrimination
Feelings:

Frustrated

Annoyed

Let down

Disappointed

Uneasy

Disheartened

Displeased

Saddened

Insecure

Unhappy

3% Other
Feelings:

Annoyed

Unsatisfied

Disappointed

Frustrated

Other

Displeased

Put out

Let down

Insecure

Uneasy

3% Injury
Feelings:

Annoyed

Unsatisfied

Frustrated

Let down

Unhappy

Displeased

Disappointed

Saddened

Confused

Put out

1% Service
Feelings:

Grateful

Special

Delighted

Satisfied

1% Expectations Exceeded
Feelings:

Grateful

Special

Delighted

1% Delivery
Feelings:

Annoyed

Frustrated

Disappointed

Let down

1% Fraud
Feelings:

Annoyed

Disheartened

Unsatisfied

Displeased

Let down

1% Returns
Feelings:

Frustrated

Annoyed

Let down

Put out

Disappointed

1% Communication
Feelings:

Grateful

Special

Delighted

Satisfied

0% Other
Feelings:

Delighted

Grateful

Satisfied

0% Quality
Feelings:

Delighted

Grateful

Special

Supermarket Customers

Most talked about by Supermarket customers

High
Low

How this makes Supermarket customers feel

High
Low
16% Customer Service
Feelings:

Annoyed

Disappointed

Frustrated

Let down

Unsatisfied

Displeased

Unhappy

Saddened

Uneasy

Put out

Disheartened

Furious

Confused

Disgusted

Anxious

Indifferent

Insecure

Other

Surprised

Scared

12% Quality of product
Feelings:

Annoyed

Disappointed

Unsatisfied

Displeased

Unhappy

Let down

Frustrated

Uneasy

Saddened

Disgusted

Disheartened

Confused

Other

Put out

Furious

Miffed

Sad

Indifferent

Insecure

Surprised

12% Inconvenienced
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unsatisfied

Displeased

Unhappy

Furious

Put out

Disgusted

Uneasy

Saddened

Confused

Disheartened

Surprised

Anxious

Insecure

Offended

11% Rudeness
Feelings:

Annoyed

Frustrated

Disappointed

Uneasy

Let down

Displeased

Unhappy

Unsatisfied

Saddened

Insecure

Disheartened

Confused

Other

Furious

Indifferent

Offended

Disgusted

Surprised

10% Embarrassment
Feelings:

Annoyed

Frustrated

Disappointed

Uneasy

Unhappy

Let down

Unsatisfied

Saddened

Insecure

Disheartened

Displeased

Other

Anxious

Furious

Confused

Indifferent

Offended

Scared

Put out

9% Financial Loss
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unsatisfied

Unhappy

Uneasy

Displeased

Furious

Disheartened

Disgusted

Put out

Confused

Other

Saddened

Insecure

Anxious

Offended

Surprised

8% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unsatisfied

Displeased

Disheartened

Unhappy

Confused

Put out

Uneasy

Furious

Disgusted

Saddened

Other

Indifferent

Insecure

5% Discrimination
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Saddened

Unhappy

Insecure

Disheartened

Displeased

Unsatisfied

Uneasy

Furious

Put out

Disgusted

Other

Scared

Anxious

Confused

Offended

4% Other
Feelings:

Annoyed

Disappointed

Unsatisfied

Let down

Frustrated

Displeased

Insecure

Uneasy

Saddened

Unhappy

Furious

Disheartened

Put out

Other

Anxious

Sad

3% Delay
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Displeased

Unsatisfied

Unhappy

Put out

Saddened

2% Delivery
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unhappy

Furious

Unsatisfied

Disgusted

Anxious

2% Service
Feelings:

Grateful

Happy

Delighted

Satisfied

Pleased

Special

Other

2% Injury
Feelings:

Annoyed

Let down

Frustrated

Unsatisfied

Saddened

Unhappy

Disappointed

Confused

Uneasy

Put out

Displeased

Surprised

1% Fraud
Feelings:

Annoyed

Unsatisfied

Frustrated

Disheartened

Disappointed

Displeased

Uneasy

Saddened

Confused

Let down

Unhappy

1% Expectations Exceeded
Feelings:

Happy

Grateful

Delighted

Pleased

Special

Satisfied

Other

1% Communication
Feelings:

Grateful

Happy

Pleased

Satisfied

Delighted

Special

1% Returns
Feelings:

Frustrated

Annoyed

Disappointed

Furious

Anxious

Unsatisfied

Disheartened

Let down

Put out

0% Other
Feelings:

Grateful

Satisfied

Delighted

0% Quality
Feelings:

Delighted

Grateful

Special

0% Quality of product
Feelings:

Happy

Satisfied

Other

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High
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Least positive experiences about Supermarket companies

High
Low
  1. Morrisons
  2. Aldi
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