A customer experience about Morrisons by J Ayanbunmi

Kindly shared by J. Ayanbunmi

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What happened

Selling expired foods

What I wish had happened

Bought a pasta, and it tasted weird and i looked at the expiring date and it expired April 22, 6 days ago

Where this happened

In Person

Morrisons Customers

Most talked about by Morrisons customers

High

Low

How this makes Morrisons customers feel

High

Low

15% Customer Service

Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Let down

Displeased

Unhappy

Saddened

Put out

Uneasy

Disheartened

Indifferent

Confused

Other

14% Quality of product

Feelings:

Annoyed

Disappointed

Unsatisfied

Unhappy

Let down

Displeased

Frustrated

Uneasy

Saddened

Confused

Disheartened

Put out

Other

Indifferent

13% Inconvenienced

Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Let down

Unhappy

Put out

Displeased

Confused

Uneasy

Saddened

Disheartened

12% Embarrassment

Feelings:

Annoyed

Frustrated

Disappointed

Unhappy

Unsatisfied

Uneasy

Let down

Saddened

Displeased

Disheartened

Insecure

Other

Indifferent

11% Rudeness

Feelings:

Annoyed

Frustrated

Disappointed

Uneasy

Unsatisfied

Unhappy

Displeased

Let down

Insecure

Confused

Saddened

Indifferent

Other

8% Financial Loss

Feelings:

Annoyed

Frustrated

Unhappy

Unsatisfied

Disappointed

Let down

Displeased

Saddened

Uneasy

Put out

Disheartened

Confused

Insecure

Other

7% Communication

Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Displeased

Disheartened

Let down

Saddened

Unhappy

Insecure

Uneasy

Other

3% Delay

Feelings:

Annoyed

Frustrated

Disappointed

Displeased

Let down

Saddened

3% Discrimination

Feelings:

Frustrated

Annoyed

Disappointed

Let down

Uneasy

Disheartened

Saddened

Displeased

Insecure

Unhappy

3% Other

Feelings:

Annoyed

Unsatisfied

Frustrated

Disappointed

Put out

Let down

Insecure

Uneasy

Other

Displeased

3% Injury

Feelings:

Annoyed

Unsatisfied

Let down

Unhappy

Frustrated

Displeased

Disappointed

Saddened

Confused

Put out

1% Fraud

Feelings:

Disheartened

Annoyed

Unsatisfied

Displeased

Let down

1% Service

Feelings:

Grateful

Special

Delighted

Satisfied

1% Delivery

Feelings:

Annoyed

Frustrated

Disappointed

Let down

1% Expectations Exceeded

Feelings:

Grateful

Special

Delighted

1% Returns

Feelings:

Frustrated

Annoyed

Disappointed

Let down

Put out

1% Communication

Feelings:

Grateful

Special

Delighted

Satisfied

0% Quality

Feelings:

Delighted

Grateful

Special

0% Other

Feelings:

Delighted

Grateful

Satisfied

Supermarket Customers

Most talked about by Supermarket customers

High

Low

How this makes Supermarket customers feel

High

Low

16% Customer Service

Feelings:

Annoyed

Disappointed

Frustrated

Let down

Unsatisfied

Displeased

Unhappy

Saddened

Uneasy

Disheartened

Put out

Furious

Confused

Disgusted

Anxious

Indifferent

Other

Insecure

Surprised

Scared

12% Inconvenienced

Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Let down

Unhappy

Displeased

Furious

Disgusted

Put out

Uneasy

Saddened

Disheartened

Confused

Offended

Anxious

Surprised

Insecure

12% Quality of product

Feelings:

Annoyed

Disappointed

Unsatisfied

Displeased

Unhappy

Let down

Frustrated

Uneasy

Saddened

Disheartened

Disgusted

Other

Confused

Put out

Furious

Surprised

Miffed

Sad

Insecure

Indifferent

11% Rudeness

Feelings:

Annoyed

Frustrated

Disappointed

Uneasy

Let down

Displeased

Unhappy

Insecure

Saddened

Unsatisfied

Confused

Disheartened

Other

Furious

Indifferent

Offended

Surprised

Disgusted

10% Embarrassment

Feelings:

Annoyed

Frustrated

Disappointed

Uneasy

Unhappy

Let down

Unsatisfied

Saddened

Insecure

Displeased

Disheartened

Other

Furious

Anxious

Confused

Indifferent

Scared

Offended

Put out

9% Financial Loss

Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Let down

Unhappy

Uneasy

Displeased

Furious

Disheartened

Disgusted

Put out

Confused

Other

Insecure

Saddened

Offended

Anxious

Surprised

8% Communication

Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unsatisfied

Displeased

Disheartened

Unhappy

Confused

Saddened

Uneasy

Furious

Disgusted

Put out

Indifferent

Insecure

Other

5% Discrimination

Feelings:

Annoyed

Frustrated

Disappointed

Saddened

Let down

Unhappy

Insecure

Disheartened

Uneasy

Unsatisfied

Displeased

Furious

Put out

Scared

Anxious

Other

Confused

Offended

Disgusted

4% Other

Feelings:

Annoyed

Disappointed

Let down

Unsatisfied

Frustrated

Displeased

Insecure

Uneasy

Furious

Unhappy

Saddened

Anxious

Sad

Disheartened

Put out

Other

3% Delay

Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unsatisfied

Displeased

Unhappy

Put out

Saddened

2% Delivery

Feelings:

Disappointed

Frustrated

Annoyed

Furious

Let down

Unhappy

Unsatisfied

Anxious

Disgusted

2% Injury

Feelings:

Annoyed

Let down

Frustrated

Unsatisfied

Saddened

Disappointed

Unhappy

Uneasy

Surprised

Displeased

Confused

Put out

2% Service

Feelings:

Happy

Grateful

Delighted

Pleased

Satisfied

Special

Other

2% Fraud

Feelings:

Annoyed

Frustrated

Unsatisfied

Disheartened

Disappointed

Displeased

Uneasy

Saddened

Confused

Unhappy

Let down

1% Expectations Exceeded

Feelings:

Happy

Grateful

Delighted

Pleased

Satisfied

Special

Other

1% Communication

Feelings:

Grateful

Happy

Pleased

Satisfied

Delighted

Special

1% Returns

Feelings:

Annoyed

Frustrated

Furious

Anxious

Disappointed

Unsatisfied

Disheartened

Let down

Put out

0% Quality of product

Feelings:

Happy

Satisfied

Other

0% Other

Feelings:

Delighted

Grateful

Satisfied

0% Quality

Feelings:

Delighted

Grateful

Special

Most positive experiences about Supermarket companies

High

Low

Least positive experiences about Supermarket companies

High

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