A customer experience about McDonalds

Status: Approved

#CustomerService #Qualityofproduct #Inconvenienced  Annoyed Disappointed Unsatisfied 

Kindly shared by Anonymous

What happened

I ordered 2 wrap meals for myself and my husband. The order took 15 minutes to arrive and when it did the fries were lukewarm, the wraps had been folded properly so the contents were falling out the bottom and the drinks weren’t what we had ordered.

What I wish had happened

I would have liked the order to have arrived quicker, the food be hot and assembled with more care and the correct drinks be provided.

Where this happened

In Person - Depot Road, At junction of Gadlys Road, Aberdare, CF44 8DL

McDonalds Customers

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How this makes McDonalds customers feel

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17% Rudeness
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Disgusted

Offended

Anxious

Furious

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Annoyed

17% Customer Service
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Disgusted

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Disappointed

Unsatisfied

17% Embarrassment
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Furious

Frustrated

Annoyed

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17% Quality of product
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Disappointed

Annoyed

Disheartened

Unsatisfied

8% Fraud
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Furious

8% Financial Loss
Feelings:

Annoyed

Disappointed

Disheartened

8% Delivery
Feelings:

Disappointed

Disheartened

Annoyed

8% Inconvenienced
Feelings:

Annoyed

Disappointed

Unsatisfied

Restaurants Customers

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How this makes Restaurants customers feel

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19% Customer Service
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Frustrated

Annoyed

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Furious

Displeased

Unhappy

Disgusted

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Let down

Put out

Sad

Anti Climax

Insecure

Miffed

Offended

19% Financial Loss
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Unhappy

Disgusted

Displeased

Put out

Unsatisfied

Disheartened

Anti Climax

Insecure

14% Quality of product
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Furious

Displeased

Disgusted

Disheartened

Anxious

Miffed

Scared

Unhappy

Let down

Anti Climax

10% Fraud
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Anti Climax

Put out

Unsatisfied

Unhappy

Disgusted

9% Delivery
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Miffed

Disgusted

Disheartened

Unhappy

Anti Climax

Insecure

7% Rudeness
Feelings:

Furious

Disgusted

Annoyed

Frustrated

Offended

Anxious

6% Inconvenienced
Feelings:

Annoyed

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Let down

Unsatisfied

Sad

Furious

Anxious

Scared

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4% Embarrassment
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Offended

Anxious

3% Communication
Feelings:

Displeased

Annoyed

Disappointed

Anti Climax

Furious

Frustrated

3% Delay
Feelings:

Frustrated

Unsatisfied

Annoyed

Sad

Disappointed

1% Returns
Feelings:

Displeased

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1% Delivery
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1% Communication
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Delighted

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1% Expectations Exceeded
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Happy

Delighted

Satisfied

1% Other
Feelings:

Anxious

Scared

Let down

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