A customer experience about McDonalds by Anonymous

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What happened

I ordered 2 wrap meals for myself and my husband. The order took 15 minutes to arrive and when it did the fries were lukewarm, the wraps had been folded properly so the contents were falling out the bottom and the drinks weren’t what we had ordered.

What I wish had happened

I would have liked the order to have arrived quicker, the food be hot and assembled with more care and the correct drinks be provided.

Where this happened

In Person - Depot Road, At junction of Gadlys Road, Aberdare, CF44 8DL

McDonalds Customers

Most talked about by McDonalds customers

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Low

How this makes McDonalds customers feel

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Low

17% Rudeness

Feelings:

Offended

Annoyed

Frustrated

Furious

Disgusted

Anxious

17% Customer Service

Feelings:

Anxious

Disgusted

Offended

Annoyed

Disappointed

Unsatisfied

17% Embarrassment

Feelings:

Anxious

Disgusted

Annoyed

Frustrated

Furious

Offended

17% Quality of product

Feelings:

Disappointed

Annoyed

Disheartened

Unsatisfied

8% Fraud

Feelings:

Furious

Frustrated

Annoyed

8% Financial Loss

Feelings:

Annoyed

Disheartened

Disappointed

8% Delivery

Feelings:

Disheartened

Disappointed

Annoyed

8% Inconvenienced

Feelings:

Annoyed

Disappointed

Unsatisfied

Restaurants Customers

Most talked about by Restaurants customers

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Low

How this makes Restaurants customers feel

High

Low

18% Customer Service

Feelings:

Frustrated

Annoyed

Disappointed

Furious

Displeased

Disgusted

Unhappy

Anxious

Unsatisfied

Anti Climax

Miffed

Insecure

Offended

Put out

Let down

Sad

18% Financial Loss

Feelings:

Frustrated

Annoyed

Furious

Disappointed

Unhappy

Disgusted

Displeased

Anti Climax

Insecure

Disheartened

Put out

Unsatisfied

15% Quality of product

Feelings:

Disappointed

Annoyed

Unsatisfied

Frustrated

Furious

Displeased

Disgusted

Anti Climax

Miffed

Disheartened

Unhappy

Anxious

Scared

Let down

11% Fraud

Feelings:

Frustrated

Furious

Annoyed

Disappointed

Unsatisfied

Anti Climax

Disgusted

Put out

Unhappy

Displeased

8% Delivery

Feelings:

Frustrated

Furious

Annoyed

Disappointed

Anti Climax

Miffed

Disgusted

Unhappy

Insecure

Disheartened

7% Rudeness

Feelings:

Furious

Disgusted

Annoyed

Frustrated

Offended

Anxious

7% Inconvenienced

Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Furious

Sad

Anxious

Scared

Let down

Displeased

4% Embarrassment

Feelings:

Furious

Disgusted

Offended

Anxious

Frustrated

Annoyed

3% Communication

Feelings:

Disappointed

Anti Climax

Furious

Frustrated

Displeased

Annoyed

3% Delay

Feelings:

Frustrated

Disappointed

Unsatisfied

Annoyed

Sad

1% Delivery

Feelings:

Happy

Delighted

Satisfied

1% Communication

Feelings:

Happy

Delighted

Satisfied

1% Expectations Exceeded

Feelings:

Happy

Delighted

Satisfied

1% Other

Feelings:

Anxious

Scared

Let down

1% Returns

Feelings:

Displeased

Unhappy

Frustrated

Most positive experiences about Restaurants companies

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Least positive experiences about Restaurants companies

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