A customer experience about Morrison (Wm) Supermarkets

Status: Approved

#FinancialLoss  Displeased 

Kindly shared by R. Begum

What happened

Twice now i activated an offer on the my morrisons app and both times the teller was unable to redeem without an explanation so i ended up paying full price for the product despite qualifying for the reduction.

What I wish had happened

Voucher redeemed without delay and embarassement at the till

Where this happened

In Person - Festival park, stoke on trent

Morrison (Wm) Supermarkets Customers

Most talked about by Morrison (Wm) Supermarkets customers

High
Low

How this makes Morrison (Wm) Supermarkets customers feel

High
Low
16% Customer Service
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Displeased

Unsatisfied

Disheartened

Confused

Saddened

Uneasy

Unhappy

Put out

14% Rudeness
Feelings:

Annoyed

Frustrated

Disappointed

Uneasy

Let down

Displeased

Disheartened

Unhappy

Unsatisfied

Insecure

Saddened

Confused

Other

10% Inconvenienced
Feelings:

Annoyed

Frustrated

Let down

Unsatisfied

Disappointed

Displeased

Saddened

Unhappy

Confused

10% Communication
Feelings:

Annoyed

Unsatisfied

Displeased

Frustrated

Disappointed

Let down

Disheartened

Put out

Confused

10% Embarrassment
Feelings:

Annoyed

Disappointed

Frustrated

Insecure

Uneasy

Displeased

Saddened

Disheartened

Confused

Unsatisfied

Let down

Other

9% Other
Feelings:

Annoyed

Disappointed

Let down

Unsatisfied

Insecure

Displeased

Anxious

Sad

Frustrated

9% Quality of product
Feelings:

Annoyed

Let down

Unsatisfied

Displeased

Unhappy

Frustrated

Disheartened

Disappointed

Other

Saddened

8% Discrimination
Feelings:

Disappointed

Annoyed

Disheartened

Frustrated

Let down

Insecure

Unsatisfied

Unhappy

Saddened

Other

7% Financial Loss
Feelings:

Annoyed

Unsatisfied

Let down

Disheartened

Disappointed

Frustrated

Displeased

Other

Confused

4% Delay
Feelings:

Annoyed

Frustrated

Unsatisfied

Displeased

Put out

Let down

Disappointed

3% Injury
Feelings:

Let down

Frustrated

Disappointed

Surprised

Annoyed

1% Communication
Feelings:

Grateful

1% Fraud
Feelings:

Unsatisfied

Displeased

Confused

1% Delivery
Feelings:

Disappointed

Unhappy

Unsatisfied

Supermarket Customers

Most talked about by Supermarket customers

High
Low

How this makes Supermarket customers feel

High
Low
15% Customer Service
Feelings:

Annoyed

Disappointed

Frustrated

Let down

Unsatisfied

Displeased

Unhappy

Saddened

Disheartened

Furious

Put out

Uneasy

Disgusted

Confused

Anxious

Insecure

Scared

Surprised

Other

14% Quality of product
Feelings:

Annoyed

Disappointed

Unsatisfied

Unhappy

Displeased

Let down

Frustrated

Uneasy

Disheartened

Saddened

Disgusted

Put out

Other

Confused

Furious

Miffed

Surprised

Sad

12% Inconvenienced
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Let down

Furious

Unhappy

Displeased

Disgusted

Put out

Uneasy

Disheartened

Saddened

Confused

Offended

Surprised

Anxious

10% Rudeness
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Uneasy

Unhappy

Unsatisfied

Displeased

Insecure

Saddened

Confused

Furious

Offended

Disheartened

Other

Surprised

Disgusted

10% Embarrassment
Feelings:

Annoyed

Frustrated

Disappointed

Unhappy

Uneasy

Unsatisfied

Let down

Insecure

Saddened

Displeased

Disheartened

Furious

Confused

Other

Anxious

Scared

Offended

9% Financial Loss
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Let down

Unhappy

Displeased

Uneasy

Furious

Disheartened

Disgusted

Confused

Saddened

Put out

Other

Insecure

Surprised

Anxious

Offended

8% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unsatisfied

Displeased

Disheartened

Unhappy

Uneasy

Confused

Furious

Saddened

Disgusted

Put out

Indifferent

Insecure

Other

4% Discrimination
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Insecure

Disheartened

Unhappy

Unsatisfied

Furious

Saddened

Uneasy

Scared

Anxious

Other

Offended

Put out

Disgusted

Displeased

4% Other
Feelings:

Annoyed

Disappointed

Let down

Unsatisfied

Frustrated

Displeased

Insecure

Uneasy

Anxious

Sad

Unhappy

Furious

Put out

Other

3% Delay
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unsatisfied

Displeased

Put out

Saddened

Unhappy

2% Delivery
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Furious

Unhappy

Unsatisfied

Disgusted

Anxious

2% Injury
Feelings:

Annoyed

Frustrated

Let down

Unsatisfied

Saddened

Unhappy

Disappointed

Confused

Uneasy

Displeased

Put out

Surprised

2% Service
Feelings:

Grateful

Happy

Delighted

Special

Satisfied

Pleased

Other

2% Expectations Exceeded
Feelings:

Grateful

Happy

Delighted

Special

Pleased

Satisfied

Other

1% Communication
Feelings:

Grateful

Happy

Satisfied

Pleased

Delighted

Special

1% Fraud
Feelings:

Annoyed

Disheartened

Frustrated

Unsatisfied

Displeased

Let down

Disappointed

Confused

1% Returns
Feelings:

Annoyed

Frustrated

Furious

Disappointed

Anxious

Unsatisfied

Disheartened

0% Other
Feelings:

Delighted

Grateful

Satisfied

0% Quality
Feelings:

Delighted

Grateful

Special

0% Quality of product
Feelings:

Happy

Satisfied

Other

Most positive experiences about Supermarket companies

High
Low
  1. Morrisons
  2. Morrison (Wm) Supermarkets
  3. Asda
  4. Aldi

Least positive experiences about Supermarket companies

High
Low
  1. Morrisons
  2. Aldi
  3. Tesco
  4. Morrison (Wm) Supermarkets