Kindly shared by J. smith
What happened
I visited your store in Lawley Telford on Saturday 18 June at around 4.15pm. I did my shopping and proceeded to checkout. The man serving did not acknowledge me at all, never even looked up to see who was there. He proceeded to scan fairly quickly even though he could see things piling up. I packed all my bags and paid for my goods not even knowing how much they cost until I saw my receipt, person serving did not tell me how much it was. He made me feel as though I was invisible but next customer was considerably younger than me and had a warm welcome! I then went to the kiosk to buy my letters and newspaper. Had to wait some time while member of staff obtained a balloon for customer in front. When it eventually cam to serve me yet again there were no pleasantries and after I paid I had to ask for a receipt which didn't seem to please him very much. All together I was not made to feel very welcomed at the store and will not be using this place again, in fact I shall be going back to Sainsbury's, they always say hello and pass the time of day with you.
What I wish had happened
Welcomed by staff and perhaps a little conversation would be nice
Where this happened
In Person - Lawley Telford shropshire
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