A customer experience about Morrisons by K pearson

Kindly shared by K. pearson

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What happened

I bought a bag of pasta a couple of weeks ago used it and it was 13 months out of date i still have receipts and half the bag me and my partner was sick after eating it

What I wish had happened

Wished i got a in date pasta considering that particular shop has only been open like 6 months

Where this happened

In Person

Morrisons Customers

Most talked about by Morrisons customers

High

Low

How this makes Morrisons customers feel

High

Low

14% Customer Service

Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Let down

Displeased

Put out

Unhappy

Saddened

Uneasy

Indifferent

Disheartened

Confused

Other

14% Quality of product

Feelings:

Annoyed

Disappointed

Unsatisfied

Unhappy

Let down

Displeased

Frustrated

Uneasy

Disheartened

Confused

Saddened

Put out

Indifferent

Other

14% Inconvenienced

Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Let down

Unhappy

Put out

Displeased

Disheartened

Uneasy

Confused

Saddened

12% Embarrassment

Feelings:

Annoyed

Frustrated

Disappointed

Unhappy

Unsatisfied

Uneasy

Let down

Saddened

Disheartened

Displeased

Other

Insecure

Indifferent

11% Rudeness

Feelings:

Annoyed

Frustrated

Disappointed

Uneasy

Unsatisfied

Unhappy

Let down

Displeased

Insecure

Saddened

Indifferent

Confused

Other

8% Financial Loss

Feelings:

Annoyed

Frustrated

Unhappy

Unsatisfied

Disappointed

Let down

Put out

Displeased

Uneasy

Saddened

Other

Insecure

Disheartened

Confused

7% Communication

Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Displeased

Let down

Disheartened

Insecure

Uneasy

Other

Saddened

Unhappy

3% Delay

Feelings:

Annoyed

Frustrated

Disappointed

Displeased

Let down

Saddened

3% Discrimination

Feelings:

Frustrated

Annoyed

Let down

Disappointed

Uneasy

Disheartened

Displeased

Saddened

Insecure

Unhappy

3% Other

Feelings:

Annoyed

Unsatisfied

Disappointed

Frustrated

Other

Displeased

Put out

Let down

Insecure

Uneasy

3% Injury

Feelings:

Annoyed

Unsatisfied

Frustrated

Let down

Unhappy

Displeased

Disappointed

Saddened

Confused

Put out

1% Service

Feelings:

Grateful

Special

Delighted

Satisfied

1% Expectations Exceeded

Feelings:

Grateful

Special

Delighted

1% Delivery

Feelings:

Annoyed

Frustrated

Disappointed

Let down

1% Fraud

Feelings:

Annoyed

Disheartened

Unsatisfied

Displeased

Let down

1% Returns

Feelings:

Frustrated

Annoyed

Let down

Put out

Disappointed

1% Communication

Feelings:

Grateful

Special

Delighted

Satisfied

0% Other

Feelings:

Delighted

Grateful

Satisfied

0% Quality

Feelings:

Delighted

Grateful

Special

Supermarket Customers

Most talked about by Supermarket customers

High

Low

How this makes Supermarket customers feel

High

Low

16% Customer Service

Feelings:

Annoyed

Disappointed

Frustrated

Let down

Unsatisfied

Displeased

Unhappy

Saddened

Put out

Disheartened

Uneasy

Furious

Confused

Disgusted

Anxious

Indifferent

Insecure

Other

Scared

Surprised

13% Quality of product

Feelings:

Annoyed

Disappointed

Unsatisfied

Displeased

Unhappy

Let down

Frustrated

Uneasy

Saddened

Disheartened

Disgusted

Confused

Put out

Other

Furious

Indifferent

Insecure

Miffed

Surprised

Sad

12% Inconvenienced

Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Let down

Displeased

Unhappy

Furious

Disgusted

Put out

Disheartened

Uneasy

Saddened

Confused

Anxious

Offended

Surprised

11% Rudeness

Feelings:

Annoyed

Frustrated

Disappointed

Uneasy

Let down

Unhappy

Displeased

Unsatisfied

Insecure

Saddened

Confused

Furious

Disheartened

Other

Indifferent

Offended

Surprised

Disgusted

10% Embarrassment

Feelings:

Annoyed

Frustrated

Disappointed

Uneasy

Unhappy

Unsatisfied

Let down

Insecure

Saddened

Displeased

Disheartened

Other

Furious

Confused

Anxious

Indifferent

Offended

Scared

Put out

9% Financial Loss

Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Let down

Unhappy

Displeased

Uneasy

Furious

Disheartened

Disgusted

Put out

Confused

Saddened

Other

Surprised

Anxious

Insecure

Offended

8% Communication

Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unsatisfied

Displeased

Disheartened

Unhappy

Disgusted

Put out

Uneasy

Confused

Saddened

Furious

Insecure

Other

Indifferent

5% Discrimination

Feelings:

Annoyed

Frustrated

Disappointed

Let down

Saddened

Unhappy

Insecure

Disheartened

Unsatisfied

Uneasy

Furious

Displeased

Put out

Scared

Anxious

Offended

Other

Disgusted

4% Other

Feelings:

Annoyed

Disappointed

Let down

Unsatisfied

Frustrated

Displeased

Insecure

Uneasy

Unhappy

Put out

Disheartened

Other

Anxious

Sad

Furious

3% Delay

Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unsatisfied

Displeased

Saddened

Put out

Unhappy

2% Delivery

Feelings:

Annoyed

Disappointed

Frustrated

Let down

Unhappy

Furious

Unsatisfied

Anxious

Disgusted

2% Service

Feelings:

Happy

Grateful

Delighted

Satisfied

Pleased

Special

Other

2% Injury

Feelings:

Annoyed

Let down

Frustrated

Unsatisfied

Unhappy

Disappointed

Saddened

Surprised

Uneasy

Confused

Put out

Displeased

2% Expectations Exceeded

Feelings:

Happy

Grateful

Special

Delighted

Pleased

Satisfied

Other

1% Communication

Feelings:

Grateful

Happy

Satisfied

Pleased

Delighted

Special

1% Fraud

Feelings:

Annoyed

Frustrated

Disheartened

Unsatisfied

Displeased

Disappointed

Saddened

Confused

Let down

1% Returns

Feelings:

Frustrated

Annoyed

Furious

Disappointed

Anxious

Let down

Put out

Unsatisfied

Disheartened

0% Other

Feelings:

Delighted

Grateful

Satisfied

0% Quality

Feelings:

Delighted

Grateful

Special

0% Quality of product

Feelings:

Happy

Satisfied

Other

Most positive experiences about Supermarket companies

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Least positive experiences about Supermarket companies

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