A customer experience about Aldi

Status: Approved

#Delivery #CustomerService #Communication  Disappointed 

Kindly shared by M. Potts

What happened

I’ve ordered a £650 garden furniture set in April . We have still not received the item or been offered a refund despite numerous contact with yourselves .

What I wish had happened

I received my item I paid for

Where this happened

On the Internet

Aldi Customers

Most talked about by Aldi customers

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How this makes Aldi customers feel

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28% Quality of product
Feelings:

Annoyed

Disappointed

Displeased

Uneasy

Frustrated

Let down

Disheartened

Unhappy

Saddened

Unsatisfied

Surprised

Other

Furious

11% Financial Loss
Feelings:

Annoyed

Uneasy

Displeased

Frustrated

Let down

Unsatisfied

Disappointed

9% Customer Service
Feelings:

Disappointed

Annoyed

Insecure

Uneasy

Surprised

Other

Displeased

Saddened

9% Embarrassment
Feelings:

Annoyed

Uneasy

Frustrated

Disappointed

Furious

Unhappy

Insecure

Saddened

9% Other
Feelings:

Annoyed

Frustrated

Disappointed

Unhappy

Uneasy

Furious

Let down

Displeased

7% Communication
Feelings:

Disappointed

Annoyed

Displeased

Uneasy

Frustrated

Saddened

Unhappy

7% Inconvenienced
Feelings:

Frustrated

Annoyed

Disappointed

Uneasy

Unhappy

Unsatisfied

6% Rudeness
Feelings:

Disappointed

Surprised

Other

Displeased

Saddened

Annoyed

Insecure

Uneasy

4% Service
Feelings:

Happy

Delighted

Satisfied

Other

Pleased

4% Expectations Exceeded
Feelings:

Happy

Delighted

Other

Pleased

Satisfied

2% Quality of product
Feelings:

Happy

Satisfied

Other

2% Injury
Feelings:

Annoyed

Uneasy

Saddened

2% Delivery
Feelings:

Disappointed

Supermarket Customers

Most talked about by Supermarket customers

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Low

How this makes Supermarket customers feel

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Low
16% Customer Service
Feelings:

Annoyed

Disappointed

Frustrated

Let down

Unsatisfied

Displeased

Unhappy

Saddened

Put out

Disheartened

Uneasy

Furious

Confused

Disgusted

Anxious

Indifferent

Insecure

Other

Scared

Surprised

13% Quality of product
Feelings:

Annoyed

Disappointed

Unsatisfied

Displeased

Unhappy

Let down

Frustrated

Uneasy

Saddened

Disheartened

Disgusted

Confused

Put out

Other

Furious

Indifferent

Insecure

Miffed

Surprised

Sad

12% Inconvenienced
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Let down

Displeased

Unhappy

Furious

Disgusted

Put out

Disheartened

Uneasy

Saddened

Confused

Anxious

Offended

Surprised

11% Rudeness
Feelings:

Annoyed

Frustrated

Disappointed

Uneasy

Let down

Unhappy

Displeased

Unsatisfied

Insecure

Saddened

Confused

Furious

Disheartened

Other

Indifferent

Offended

Surprised

Disgusted

10% Embarrassment
Feelings:

Annoyed

Frustrated

Disappointed

Uneasy

Unhappy

Unsatisfied

Let down

Insecure

Saddened

Displeased

Disheartened

Other

Furious

Confused

Anxious

Indifferent

Offended

Scared

Put out

9% Financial Loss
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Let down

Unhappy

Displeased

Uneasy

Furious

Disheartened

Disgusted

Put out

Confused

Saddened

Other

Surprised

Anxious

Insecure

Offended

8% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unsatisfied

Displeased

Disheartened

Unhappy

Disgusted

Put out

Uneasy

Confused

Saddened

Furious

Insecure

Other

Indifferent

5% Discrimination
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Saddened

Unhappy

Insecure

Disheartened

Unsatisfied

Uneasy

Furious

Displeased

Put out

Scared

Anxious

Offended

Other

Disgusted

4% Other
Feelings:

Annoyed

Disappointed

Let down

Unsatisfied

Frustrated

Displeased

Insecure

Uneasy

Unhappy

Put out

Disheartened

Other

Anxious

Sad

Furious

3% Delay
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unsatisfied

Displeased

Saddened

Put out

Unhappy

2% Delivery
Feelings:

Annoyed

Disappointed

Frustrated

Let down

Unhappy

Furious

Unsatisfied

Anxious

Disgusted

2% Service
Feelings:

Happy

Grateful

Delighted

Satisfied

Pleased

Special

Other

2% Injury
Feelings:

Annoyed

Let down

Frustrated

Unsatisfied

Unhappy

Disappointed

Saddened

Surprised

Uneasy

Confused

Put out

Displeased

2% Expectations Exceeded
Feelings:

Happy

Grateful

Special

Delighted

Pleased

Satisfied

Other

1% Communication
Feelings:

Grateful

Happy

Satisfied

Pleased

Delighted

Special

1% Fraud
Feelings:

Annoyed

Frustrated

Disheartened

Unsatisfied

Displeased

Disappointed

Saddened

Confused

Let down

1% Returns
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Anxious

Let down

Put out

Unsatisfied

Disheartened

0% Other
Feelings:

Delighted

Grateful

Satisfied

0% Quality
Feelings:

Delighted

Grateful

Special

0% Quality of product
Feelings:

Happy

Satisfied

Other

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