A customer experience about Morrisons

Status: Approved

#Discrimination #Embarrassment #CustomerService  Annoyed Unsatisfied Displeased 

Kindly shared by C. orme

What happened

I went to Morrisons today recommended by a friend for there wine store, I thought great I’ve got my dad coming over to see me tonight cooking him dinner & we can have a great wine as he loves his wine. The place came recommended so I thought I would definitely pick one up there maybe try something different. I haven’t seen my dad for awhile so was really looking forward to him coming round. My dad rung me whilst I was at the supermarket and we we’re having a catch up on a few family matters as we haven’t recently caught up. Whilst I was shopping down the wine isle I couldn’t make up my mind what to pick and as I had my dad on the phone I couldn’t really concentrate on what to pick, I didn’t think I was in a rush so thought I’d speak to my dad and hang around the wine isle so I could then pick one after I got of the phone to him. I could see a security guard walk pass me, I didn’t think anything of it and some time had passed I was still on the phone to my dad and then as I was walking back and forth over a few bottles I liked but couldn’t chose, I saw the security guard standing behind me just looking at me. This was very odd, so I ignored it for awhile then turned around and he was still there. This was making me feel very uncomfortable as if he suspects I’m doing something wrong. So I turned around and looked at him (still on the phone to my dad) and he started to walk of to the end of the isle and then turned around to continue to watch me again. So I stopped looking for a wine and just stared right back to the guy, he was trying to look else where and moved slightly but he still continued to give me a vibe he didn’t trust me. He stayed where he was and was not moving until I moved which I found very odd. I am a customer trying to decide what to buy and I am taking my time to make a decision. I would think there was nothing wrong with that but I was under the impression that for him it was. As a store with lots of security I was surprised to see this. Even the isle itself had a security TV so not sure what he was doing other than making me very uncomfortable like I didn’t want to be there let alone shop there. I wanted to put back my shopping out of principal that if they can have there staff make customers feel this uncomfortable and I haven’t done anything wrong it’s not a very nice place to be. Disappointing as this place came recommended, I feel like this situation is something I will be telling everyone and not some where I’d recommend. I’m very aware that there are questionable characters but I am a professional 37yr old wearing smart clothes that your security guard thinks that I am untrustworthy to not be left alone down a wine isle and to monitor my movements so close to my vicinity. As the store has so much security I would expect they monitor this on the screens and certainly be more tactful around people. I think this individual needs to be spoken to about this so this doesn’t upset anyone else going forward. Staff working at a facility can really influence customers from coming back.

What I wish had happened

I should have been allowed to shop without a chaperone, or at least been monitored from a distance if this individual felt I was doing something wrong. That way I wouldn’t have been made to feel uncomfortable. I should have been left on my own and allowed to carry on about my business he would’ve seen I was not doing something wrong. If I was doing something wrong he would soon have been aware of it due to the security gates ect but I wasn’t.

Where this happened

In Person - Enfield branch

Morrisons Customers

Most talked about by Morrisons customers

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How this makes Morrisons customers feel

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17% Customer Service
Feelings:

Annoyed

Frustrated

Disappointed

Displeased

Unsatisfied

Disheartened

Let down

Saddened

Confused

Unhappy

Put out

Uneasy

Insecure

Indifferent

15% Rudeness
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Annoyed

Frustrated

Disappointed

Disheartened

Saddened

Displeased

Insecure

Let down

Unhappy

Confused

Uneasy

Unsatisfied

Other

Indifferent

11% Inconvenienced
Feelings:

Annoyed

Displeased

Disappointed

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Let down

Unsatisfied

Unhappy

Confused

Saddened

Disheartened

Insecure

10% Embarrassment
Feelings:

Annoyed

Frustrated

Disappointed

Displeased

Insecure

Saddened

Disheartened

Uneasy

Unsatisfied

Let down

Other

Confused

Indifferent

9% Quality of product
Feelings:

Annoyed

Displeased

Let down

Unsatisfied

Unhappy

Disappointed

Saddened

Disheartened

Other

Frustrated

Insecure

9% Discrimination
Feelings:

Annoyed

Frustrated

Disappointed

Disheartened

Insecure

Let down

Unsatisfied

Saddened

Unhappy

Displeased

Other

Confused

7% Other
Feelings:

Annoyed

Disappointed

Let down

Displeased

Unsatisfied

Insecure

Anxious

Sad

Frustrated

Disheartened

7% Communication
Feelings:

Annoyed

Displeased

Unsatisfied

Frustrated

Disappointed

Let down

Disheartened

Confused

Put out

6% Financial Loss
Feelings:

Annoyed

Let down

Unsatisfied

Displeased

Disappointed

Disheartened

Frustrated

Confused

Other

Insecure

Unhappy

3% Delay
Feelings:

Annoyed

Frustrated

Unsatisfied

Displeased

Put out

Let down

Disappointed

2% Injury
Feelings:

Let down

Frustrated

Disappointed

Surprised

Annoyed

1% Communication
Feelings:

Grateful

Happy

Pleased

Satisfied

1% Fraud
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Confused

Unsatisfied

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Annoyed

Unhappy

1% Delivery
Feelings:

Disappointed

Unhappy

Unsatisfied

1% Service
Feelings:

Happy

Pleased

Satisfied

1% Expectations Exceeded
Feelings:

Happy

Pleased

Satisfied

Supermarket Customers

Most talked about by Supermarket customers

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Low

How this makes Supermarket customers feel

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16% Customer Service
Feelings:

Annoyed

Disappointed

Frustrated

Let down

Unsatisfied

Displeased

Unhappy

Saddened

Uneasy

Disheartened

Put out

Furious

Confused

Disgusted

Anxious

Indifferent

Other

Insecure

Surprised

Scared

12% Inconvenienced
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Let down

Unhappy

Displeased

Furious

Disgusted

Put out

Uneasy

Saddened

Disheartened

Confused

Offended

Anxious

Surprised

Insecure

12% Quality of product
Feelings:

Annoyed

Disappointed

Unsatisfied

Displeased

Unhappy

Let down

Frustrated

Uneasy

Saddened

Disheartened

Disgusted

Other

Confused

Put out

Furious

Surprised

Miffed

Sad

Insecure

Indifferent

11% Rudeness
Feelings:

Annoyed

Frustrated

Disappointed

Uneasy

Let down

Displeased

Unhappy

Insecure

Saddened

Unsatisfied

Confused

Disheartened

Other

Furious

Indifferent

Offended

Surprised

Disgusted

10% Embarrassment
Feelings:

Annoyed

Frustrated

Disappointed

Uneasy

Unhappy

Let down

Unsatisfied

Saddened

Insecure

Displeased

Disheartened

Other

Furious

Anxious

Confused

Indifferent

Scared

Offended

Put out

9% Financial Loss
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Let down

Unhappy

Uneasy

Displeased

Furious

Disheartened

Disgusted

Put out

Confused

Other

Insecure

Saddened

Offended

Anxious

Surprised

8% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unsatisfied

Displeased

Disheartened

Unhappy

Confused

Saddened

Uneasy

Furious

Disgusted

Put out

Indifferent

Insecure

Other

5% Discrimination
Feelings:

Annoyed

Frustrated

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Saddened

Let down

Unhappy

Insecure

Disheartened

Uneasy

Unsatisfied

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Furious

Put out

Scared

Anxious

Other

Confused

Offended

Disgusted

4% Other
Feelings:

Annoyed

Disappointed

Let down

Unsatisfied

Frustrated

Displeased

Insecure

Uneasy

Furious

Unhappy

Saddened

Anxious

Sad

Disheartened

Put out

Other

3% Delay
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unsatisfied

Displeased

Unhappy

Put out

Saddened

2% Delivery
Feelings:

Disappointed

Frustrated

Annoyed

Furious

Let down

Unhappy

Unsatisfied

Anxious

Disgusted

2% Injury
Feelings:

Annoyed

Let down

Frustrated

Unsatisfied

Saddened

Disappointed

Unhappy

Uneasy

Surprised

Displeased

Confused

Put out

2% Service
Feelings:

Happy

Grateful

Delighted

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Satisfied

Special

Other

2% Fraud
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Annoyed

Frustrated

Unsatisfied

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Uneasy

Saddened

Confused

Unhappy

Let down

1% Expectations Exceeded
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Happy

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Delighted

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Satisfied

Special

Other

1% Communication
Feelings:

Grateful

Happy

Pleased

Satisfied

Delighted

Special

1% Returns
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Let down

Put out

0% Quality of product
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0% Other
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0% Quality
Feelings:

Delighted

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Special

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