A customer experience about Morrisons

Status: Approved

#Discrimination #CustomerService #Embarrassment  Annoyed Disappointed Put out 

Kindly shared by K. robb

What happened

I asked a lady in the kitchen how you do you know your order number she abruptly said you table number but i wasnt seated so didnt have one she said well pick one then i then went to make my tea but no water was coming out she said thats broken what you using that foe when its switched off i said it has a light on so its on why isnt there a sign on if its open i asked where you got the water from she said there as im partially sighted i couldnt see the water button i asked again and she said wrong machine you looking on i asked again and she pointed to the water button on the other machine and pointed that hard she made it rock she was so rude and obviously didn't want to be there she was the older of the 2working very slim with s bun in her hair at the bramley store just off the m18 at the maltby roundabout i just wish i could have seen her name badge

What I wish had happened

just could have been civil to customers

Where this happened

In Person - Morrisons Bramley Rotherham

Morrisons Customers

Most talked about by Morrisons customers

High
Low

How this makes Morrisons customers feel

High
Low
30% Customer Service
Feelings:

Annoyed

Disappointed

Let down

Frustrated

Uneasy

Unhappy

Put out

Unsatisfied

20% Communication
Feelings:

Disappointed

Annoyed

Let down

Unsatisfied

Frustrated

Unhappy

15% Embarrassment
Feelings:

Annoyed

Unhappy

Saddened

Let down

Uneasy

Disappointed

Put out

10% Inconvenienced
Feelings:

Annoyed

Let down

Uneasy

Disappointed

10% Financial Loss
Feelings:

Disappointed

Frustrated

Let down

Unsatisfied

Annoyed

10% Discrimination
Feelings:

Annoyed

Disappointed

Put out

Unhappy

Saddened

5% Rudeness
Feelings:

Unhappy

Saddened

Annoyed

Supermarket Customers

Most talked about by Supermarket customers

High
Low

How this makes Supermarket customers feel

High
Low
16% Customer Service
Feelings:

Annoyed

Disappointed

Frustrated

Let down

Unsatisfied

Displeased

Unhappy

Saddened

Put out

Uneasy

Disheartened

Furious

Confused

Disgusted

Anxious

Indifferent

Insecure

Other

Surprised

Scared

12% Quality of product
Feelings:

Annoyed

Disappointed

Unsatisfied

Displeased

Unhappy

Let down

Frustrated

Uneasy

Saddened

Disgusted

Disheartened

Confused

Put out

Other

Furious

Miffed

Sad

Indifferent

Insecure

Surprised

12% Inconvenienced
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unsatisfied

Unhappy

Displeased

Furious

Disgusted

Put out

Uneasy

Confused

Saddened

Disheartened

Surprised

Anxious

Insecure

Offended

11% Rudeness
Feelings:

Annoyed

Frustrated

Disappointed

Uneasy

Let down

Displeased

Unhappy

Unsatisfied

Saddened

Insecure

Disheartened

Confused

Other

Furious

Indifferent

Offended

Disgusted

Surprised

10% Embarrassment
Feelings:

Annoyed

Frustrated

Disappointed

Uneasy

Unhappy

Let down

Unsatisfied

Saddened

Insecure

Disheartened

Displeased

Other

Anxious

Furious

Confused

Indifferent

Scared

Offended

Put out

9% Financial Loss
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unsatisfied

Unhappy

Displeased

Uneasy

Furious

Disheartened

Disgusted

Confused

Put out

Saddened

Insecure

Other

Anxious

Offended

Surprised

8% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unsatisfied

Displeased

Disheartened

Unhappy

Confused

Put out

Uneasy

Furious

Disgusted

Saddened

Indifferent

Insecure

Other

5% Discrimination
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Saddened

Unhappy

Insecure

Disheartened

Displeased

Unsatisfied

Uneasy

Furious

Put out

Disgusted

Other

Scared

Confused

Anxious

Offended

4% Other
Feelings:

Annoyed

Disappointed

Unsatisfied

Let down

Frustrated

Displeased

Insecure

Uneasy

Saddened

Unhappy

Disheartened

Furious

Put out

Anxious

Other

Sad

3% Delay
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Displeased

Unsatisfied

Unhappy

Put out

Saddened

2% Delivery
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unhappy

Furious

Unsatisfied

Disgusted

Anxious

2% Service
Feelings:

Grateful

Happy

Delighted

Satisfied

Pleased

Special

Other

2% Injury
Feelings:

Annoyed

Let down

Frustrated

Unsatisfied

Saddened

Disappointed

Unhappy

Confused

Uneasy

Put out

Displeased

Surprised

1% Expectations Exceeded
Feelings:

Happy

Grateful

Delighted

Pleased

Special

Satisfied

Other

1% Fraud
Feelings:

Annoyed

Frustrated

Disheartened

Disappointed

Unsatisfied

Displeased

Saddened

Confused

Let down

Unhappy

1% Communication
Feelings:

Grateful

Happy

Pleased

Satisfied

Delighted

Special

1% Returns
Feelings:

Frustrated

Annoyed

Disappointed

Furious

Anxious

Disheartened

Unsatisfied

Let down

Put out

0% Other
Feelings:

Satisfied

Delighted

Grateful

0% Quality
Feelings:

Delighted

Grateful

Special

0% Quality of product
Feelings:

Happy

Satisfied

Other

Most positive experiences about Supermarket companies

High
Low
  1. Morrisons
  2. Morrisons
  3. Aldi
  4. Asda

Least positive experiences about Supermarket companies

High
Low
  1. Morrisons
  2. Aldi
  3. Morrisons
  4. Tesco