A customer experience about Downyourhighstreet.com by Laura

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What happened

Willow and wolf

What I wish had happened

Ordered a dress from willow and wolf on Sunday 31st July and paid next day delivery. Still haven’t even heard anything to say item has been sent. I have repeatedly contacted customer services and the retailer but still no further forward. I have requested a refund but again no response. Very very annoyed

Where this happened

On the Internet

Downyourhighstreet.com Customers

Most talked about by Downyourhighstreet.com customers

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How this makes Downyourhighstreet.com customers feel

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14% Delivery

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14% Financial Loss

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14% Communication

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10% Expectations Exceeded

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10% Customer Service

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7% Service

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7% Delivery

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7% Delay

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3% Returns

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Uneasy

3% Other

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Put out

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3% Quality of product

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Put out

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3% Inconvenienced

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Unhappy

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3% Quality of product

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Online Retailer Customers

Most talked about by Online Retailer customers

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How this makes Online Retailer customers feel

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19% Customer Service

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Furious

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15% Financial Loss

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Disheartened

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Insecure

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12% Delivery

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9% Inconvenienced

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Miffed

Furious

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9% Communication

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Unhappy

Anxious

Confused

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Furious

6% Delay

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Unsatisfied

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5% Expectations Exceeded

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4% Delivery

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4% Fraud

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Insecure

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4% Rudeness

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4% Service

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3% Other

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Furious

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2% Quality of product

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Furious

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Let down

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1% Communication

Feelings:

Delighted

Happy

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Satisfied

1% Returns

Feelings:

Annoyed

Frustrated

Unhappy

Uneasy

1% Quality of product

Feelings:

Delighted

Pleased

Happy

Most positive experiences about Online Retailer companies

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Least positive experiences about Online Retailer companies

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