Kindly shared by E. Sikorska
What happened
Hi All, I just wanted to share an incident that happened tonight in Morrisons in Ealing Broadway that left me disturbed and extremely humiliated… I shop there everyday usually after my evening gym session. At the hours the guys are us usually busy with restocking. I always try to be very considerate and not to be the last customer as I know they also want to go home. I picked few things and paid and recall that I wanted to grab one more item. It was 3 min to closing so I rushed to the back of the store but the item was out of stock so quickly walked to the entrance and I got stoped by the one of security guys. He literally pulled the plastic bag from my hand. And he asked me to leave. Shocked I removed my earpiece as I was listening to the music . I was disoriented and shocked. They asked me for receipt - I had it in my hand but I folded in it a chewing gum. He was insisting so I opened it- and said i was about to bin it. He even didn’t look into it and said - that is not the receipt. Honestly I don’t check receipts - and I was so shocked I started to shout why they stopped me in the rude manners pointing fingers on me, askign me to leave trying to remove the bag from my hands. There was another guy literally run to where I was standing. I asked them how they assumed that I didn’t pay..? They pointed on a lady that was coming to us. I remember her name because she seemed to be always nice, and I always say hi and bye when I’m leaving. She came to me and stated that I didn’t pay. I was so shocked that I nodded turned red and started to apologise… i thought maybe something wrong were on the till and I didn’t notice ..I had a long day… I was tired…she asked me if I want to pay, and I said yes of course… but then when I approached the tills I remembered how much I paid and in which till. And I told them. I show her my bank statement transaction. It was not enough. She eventually printed the receipt. And she still questioning me- did you buy blueberries? I asked her to check the bag herself …she barely apologise- it was like so hard to say sorry. Oh my Lord. Can you imagine a late evening when you just on your phone and doing last shopping and this happens. At the end I realised I left my iPhone earpieces somewhere and wanted to go back to the till to check if they were there- the security men didn’t want me to go. I had to insist. Eventually I found them in the bin accidentally threw them with the receipt. I can’t explain you how awful they made me feel. And I’m the one that never took a carrier bag for free …I actually felt like crying. I don’t need to say I won’t be back there even if I have to starve… luckily there is many shops around. But on serious note absolutely awful end of the day As a consumer I feel volnurable and humiliated and without any rights - but I guess this is the place where rough shopping is a norm. So I’m going.To support small local shops from now on.
What I wish had happened
If they doubted the payment they could stop me in more polite manners asking for receipt. Also the apology didn’t feel genuine. Moreover the security guys are aggressive and absolutely below any standards.
Where this happened
In Person
Morrisons Customers
Most talked about by Morrisons customers
How this makes Morrisons customers feel
Annoyed
Frustrated
Disappointed
Unsatisfied
Let down
Displeased
Unhappy
Put out
Saddened
Uneasy
Indifferent
Disheartened
Confused
Other
Annoyed
Disappointed
Unsatisfied
Unhappy
Let down
Displeased
Frustrated
Uneasy
Disheartened
Confused
Saddened
Put out
Indifferent
Other
Annoyed
Frustrated
Disappointed
Unsatisfied
Let down
Unhappy
Put out
Displeased
Disheartened
Uneasy
Confused
Saddened
Annoyed
Frustrated
Disappointed
Unhappy
Unsatisfied
Uneasy
Let down
Saddened
Disheartened
Displeased
Other
Insecure
Indifferent
Annoyed
Frustrated
Disappointed
Uneasy
Unsatisfied
Unhappy
Let down
Displeased
Insecure
Saddened
Indifferent
Confused
Other
Annoyed
Frustrated
Unhappy
Unsatisfied
Disappointed
Let down
Put out
Displeased
Uneasy
Saddened
Other
Insecure
Disheartened
Confused
Annoyed
Frustrated
Disappointed
Unsatisfied
Displeased
Let down
Disheartened
Insecure
Uneasy
Other
Saddened
Unhappy
Annoyed
Frustrated
Disappointed
Displeased
Let down
Saddened
Frustrated
Annoyed
Let down
Disappointed
Uneasy
Disheartened
Displeased
Saddened
Insecure
Unhappy
Annoyed
Unsatisfied
Disappointed
Frustrated
Other
Displeased
Put out
Let down
Insecure
Uneasy
Annoyed
Unsatisfied
Frustrated
Let down
Unhappy
Displeased
Disappointed
Saddened
Confused
Put out
Grateful
Special
Delighted
Satisfied
Grateful
Special
Delighted
Annoyed
Frustrated
Disappointed
Let down
Annoyed
Disheartened
Unsatisfied
Displeased
Let down
Frustrated
Annoyed
Let down
Put out
Disappointed
Grateful
Special
Delighted
Satisfied
Delighted
Grateful
Satisfied
Delighted
Grateful
Special
Supermarket Customers
Most talked about by Supermarket customers
How this makes Supermarket customers feel
Annoyed
Disappointed
Frustrated
Let down
Unsatisfied
Displeased
Unhappy
Saddened
Uneasy
Put out
Disheartened
Furious
Confused
Disgusted
Anxious
Indifferent
Insecure
Other
Surprised
Scared
Annoyed
Frustrated
Disappointed
Let down
Unsatisfied
Displeased
Unhappy
Furious
Put out
Disgusted
Saddened
Uneasy
Confused
Disheartened
Surprised
Anxious
Insecure
Offended
Annoyed
Disappointed
Unsatisfied
Displeased
Unhappy
Let down
Frustrated
Uneasy
Saddened
Disgusted
Disheartened
Confused
Other
Put out
Furious
Miffed
Sad
Indifferent
Insecure
Surprised
Annoyed
Frustrated
Disappointed
Uneasy
Let down
Displeased
Unhappy
Unsatisfied
Saddened
Insecure
Disheartened
Confused
Other
Furious
Indifferent
Offended
Disgusted
Surprised
Annoyed
Frustrated
Disappointed
Uneasy
Unhappy
Let down
Unsatisfied
Saddened
Insecure
Disheartened
Displeased
Other
Anxious
Furious
Confused
Indifferent
Offended
Scared
Put out
Annoyed
Frustrated
Disappointed
Unsatisfied
Let down
Unhappy
Uneasy
Displeased
Furious
Disheartened
Disgusted
Put out
Confused
Other
Saddened
Insecure
Anxious
Offended
Surprised
Annoyed
Frustrated
Disappointed
Let down
Unsatisfied
Displeased
Disheartened
Unhappy
Confused
Put out
Uneasy
Furious
Disgusted
Saddened
Other
Indifferent
Insecure
Annoyed
Frustrated
Disappointed
Let down
Saddened
Unhappy
Insecure
Disheartened
Displeased
Unsatisfied
Uneasy
Furious
Put out
Disgusted
Other
Scared
Anxious
Confused
Offended
Annoyed
Disappointed
Unsatisfied
Let down
Frustrated
Displeased
Insecure
Uneasy
Saddened
Unhappy
Furious
Disheartened
Put out
Other
Anxious
Sad
Annoyed
Frustrated
Disappointed
Let down
Displeased
Unsatisfied
Unhappy
Put out
Saddened
Annoyed
Frustrated
Disappointed
Let down
Unhappy
Furious
Unsatisfied
Disgusted
Anxious
Annoyed
Unsatisfied
Frustrated
Disheartened
Disappointed
Displeased
Uneasy
Saddened
Confused
Let down
Unhappy
Grateful
Happy
Delighted
Satisfied
Pleased
Special
Other
Annoyed
Let down
Frustrated
Unsatisfied
Saddened
Unhappy
Disappointed
Confused
Uneasy
Put out
Displeased
Surprised
Happy
Grateful
Delighted
Pleased
Special
Satisfied
Other
Grateful
Happy
Pleased
Satisfied
Delighted
Special
Frustrated
Annoyed
Disappointed
Furious
Anxious
Unsatisfied
Disheartened
Let down
Put out
Grateful
Satisfied
Delighted
Delighted
Grateful
Special
Happy
Satisfied
Other