A customer experience about Sky by George

Kindly shared by G.

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What happened

Internet keeps turning off and on

What I wish had happened

I wish the internet would work like other broud brands

Where this happened

On the Internet

Sky Customers

Most talked about by Sky customers

High

Low

How this makes Sky customers feel

High

Low

31% Inconvenienced

Feelings:

Frustrated

Disgusted

Furious

Annoyed

Unhappy

Let down

23% Customer Service

Feelings:

Frustrated

Disgusted

Let down

Furious

Disappointed

15% Financial Loss

Feelings:

Frustrated

Disappointed

Let down

Furious

Annoyed

15% Fraud

Feelings:

Annoyed

Frustrated

Unhappy

Furious

8% Communication

Feelings:

Frustrated

Disgusted

Let down

8% Rudeness

Feelings:

Annoyed

Frustrated

Unhappy

Telecom Customers

Most talked about by Telecom customers

High

Low

How this makes Telecom customers feel

High

Low

28% Customer Service

Feelings:

Frustrated

Annoyed

Furious

Let down

Disgusted

Disappointed

Unsatisfied

Offended

Anxious

Displeased

Unhappy

19% Inconvenienced

Feelings:

Frustrated

Annoyed

Furious

Let down

Disgusted

Unsatisfied

Unhappy

Miffed

Disappointed

14% Communication

Feelings:

Frustrated

Let down

Furious

Disgusted

Annoyed

Disappointed

Offended

Anxious

Unsatisfied

Displeased

11% Financial Loss

Feelings:

Frustrated

Annoyed

Furious

Disappointed

Disgusted

Anxious

Let down

Miffed

Unhappy

6% Quality of product

Feelings:

Annoyed

Frustrated

Unsatisfied

Displeased

Offended

Disappointed

Let down

5% Delay

Feelings:

Frustrated

Annoyed

Unsatisfied

Let down

Disappointed

Furious

Disgusted

5% Fraud

Feelings:

Frustrated

Furious

Annoyed

Unhappy

Offended

3% Other

Feelings:

Let down

Frustrated

Annoyed

3% Returns

Feelings:

Annoyed

Let down

Frustrated

Disappointed

3% Rudeness

Feelings:

Frustrated

Furious

Disgusted

Annoyed

Unhappy

2% Discrimination

Feelings:

Disgusted

Annoyed

Disappointed

2% Embarrassment

Feelings:

Disappointed

Disgusted

Most positive experiences about Telecom companies

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