A customer experience about Amazon

Status: Approved

#FinancialLoss #CustomerService #Other  Displeased Annoyed Disappointed 

Kindly shared by A. mason

What happened

You charged me over 7 pound to ring u up

What I wish had happened

I wanted to be treated properly

Where this happened

On the phone

Amazon Customers

Most talked about by Amazon customers

High
Low

How this makes Amazon customers feel

High
Low
21% Customer Service
Feelings:

Annoyed

Frustrated

Let down

Unhappy

Furious

Unsatisfied

Displeased

Disgusted

Disappointed

Miffed

Put out

Disheartened

15% Financial Loss
Feelings:

Frustrated

Annoyed

Let down

Displeased

Furious

Unhappy

Disheartened

Disappointed

Disgusted

Unsatisfied

Put out

Insecure

13% Inconvenienced
Feelings:

Frustrated

Annoyed

Let down

Disappointed

Unhappy

Unsatisfied

Miffed

Furious

Disheartened

Displeased

11% Delivery
Feelings:

Annoyed

Let down

Unhappy

Unsatisfied

Displeased

Frustrated

Miffed

Furious

Disappointed

Disheartened

6% Rudeness
Feelings:

Annoyed

Frustrated

Unsatisfied

Furious

Disgusted

Let down

Displeased

Unhappy

Put out

Insecure

6% Communication
Feelings:

Frustrated

Annoyed

Let down

Disappointed

Unhappy

6% Fraud
Feelings:

Frustrated

Annoyed

Disappointed

Let down

Insecure

Unhappy

Displeased

5% Expectations Exceeded
Feelings:

Satisfied

Pleased

Happy

Delighted

Overjoyed

Grateful

4% Delay
Feelings:

Annoyed

Furious

Disgusted

Disappointed

Unhappy

Unsatisfied

4% Service
Feelings:

Satisfied

Happy

Delighted

Pleased

Grateful

2% Communication
Feelings:

Delighted

Happy

Grateful

Satisfied

2% Delivery
Feelings:

Pleased

Satisfied

Happy

2% Quality of product
Feelings:

Furious

Disgusted

Frustrated

Displeased

Unsatisfied

Annoyed

2% Other
Feelings:

Annoyed

Let down

Disheartened

Displeased

Disappointed

1% Returns
Feelings:

Annoyed

Frustrated

Unhappy

Online Retailer Customers

Most talked about by Online Retailer customers

High
Low

How this makes Online Retailer customers feel

High
Low
19% Customer Service
Feelings:

Annoyed

Frustrated

Let down

Unhappy

Furious

Disappointed

Unsatisfied

Disgusted

Displeased

Miffed

Put out

Disheartened

Confused

Anxious

Scared

15% Financial Loss
Feelings:

Annoyed

Frustrated

Let down

Disappointed

Displeased

Unhappy

Furious

Put out

Disheartened

Disgusted

Unsatisfied

Insecure

Anxious

Scared

Miffed

12% Delivery
Feelings:

Annoyed

Let down

Frustrated

Furious

Disappointed

Displeased

Miffed

Unhappy

Unsatisfied

Disheartened

Disgusted

Anxious

9% Inconvenienced
Feelings:

Frustrated

Annoyed

Let down

Disappointed

Unhappy

Unsatisfied

Miffed

Furious

Disheartened

Displeased

Confused

9% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unhappy

Anxious

Confused

Unsatisfied

Scared

Furious

6% Delay
Feelings:

Annoyed

Disappointed

Furious

Frustrated

Let down

Unsatisfied

Disgusted

Unhappy

Displeased

Anxious

5% Expectations Exceeded
Feelings:

Pleased

Satisfied

Happy

Delighted

Overjoyed

Grateful

4% Delivery
Feelings:

Pleased

Satisfied

Happy

Delighted

4% Fraud
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Insecure

Unhappy

Displeased

4% Rudeness
Feelings:

Annoyed

Frustrated

Unsatisfied

Furious

Disgusted

Let down

Displeased

Unhappy

Put out

Insecure

4% Service
Feelings:

Satisfied

Pleased

Happy

Delighted

Grateful

3% Other
Feelings:

Annoyed

Let down

Disappointed

Disheartened

Displeased

Put out

Furious

Disgusted

2% Quality of product
Feelings:

Furious

Disgusted

Frustrated

Displeased

Unsatisfied

Annoyed

Disappointed

Let down

Put out

1% Communication
Feelings:

Delighted

Happy

Grateful

Satisfied

1% Returns
Feelings:

Annoyed

Frustrated

Unhappy

Uneasy

1% Quality of product
Feelings:

Delighted

Pleased

Happy

Most positive experiences about Online Retailer companies

High
Low
  1. Amazon
  2. Downyourhighstreet.com
  3. Groupon
  4. Wish

Least positive experiences about Online Retailer companies

High
Low
  1. Amazon
  2. Downyourhighstreet.com