A customer experience about Morrisons

Status: Approved

#Qualityofproduct  Annoyed Let down Displeased 

Kindly shared by Anonymous

What happened

Purchased a pack of lamb chops - three looked good, but when we unpacked the one under the label was absolutely tiny! Couldn’t be described as a chop - just a slither. Well hidden under the label

What I wish had happened

That the quality of all the items in the pack was the same

Where this happened

In Person - Morrisons in Grimsby

Morrisons Customers

Most talked about by Morrisons customers

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How this makes Morrisons customers feel

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17% Customer Service
Feelings:

Annoyed

Frustrated

Disappointed

Displeased

Unsatisfied

Let down

Disheartened

Saddened

Confused

Uneasy

Unhappy

Put out

Insecure

Indifferent

15% Rudeness
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Annoyed

Frustrated

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Uneasy

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Unhappy

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Confused

Other

Indifferent

11% Inconvenienced
Feelings:

Annoyed

Disappointed

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Let down

Unsatisfied

Unhappy

Confused

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Saddened

Insecure

10% Embarrassment
Feelings:

Annoyed

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Insecure

Saddened

Disheartened

Uneasy

Unsatisfied

Indifferent

Confused

Let down

Other

9% Quality of product
Feelings:

Annoyed

Displeased

Let down

Unsatisfied

Unhappy

Disappointed

Frustrated

Disheartened

Other

Insecure

Saddened

9% Discrimination
Feelings:

Annoyed

Disappointed

Frustrated

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Saddened

Let down

Insecure

Unsatisfied

Unhappy

Displeased

Confused

Other

7% Other
Feelings:

Annoyed

Disappointed

Let down

Unsatisfied

Insecure

Displeased

Disheartened

Anxious

Sad

Frustrated

7% Communication
Feelings:

Annoyed

Displeased

Unsatisfied

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Let down

Disheartened

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Put out

6% Financial Loss
Feelings:

Annoyed

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Unsatisfied

Disheartened

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Other

Insecure

Confused

Unhappy

3% Delay
Feelings:

Annoyed

Frustrated

Unsatisfied

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Put out

Let down

Disappointed

2% Injury
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Let down

Frustrated

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Surprised

Annoyed

1% Communication
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Grateful

Happy

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Satisfied

1% Fraud
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Unsatisfied

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1% Service
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Happy

Pleased

Satisfied

1% Expectations Exceeded
Feelings:

Happy

Pleased

Satisfied

1% Delivery
Feelings:

Disappointed

Unhappy

Unsatisfied

Supermarket Customers

Most talked about by Supermarket customers

High
Low

How this makes Supermarket customers feel

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Low
16% Customer Service
Feelings:

Annoyed

Disappointed

Frustrated

Let down

Unsatisfied

Displeased

Unhappy

Saddened

Uneasy

Put out

Disheartened

Furious

Confused

Disgusted

Anxious

Indifferent

Insecure

Other

Surprised

Scared

12% Inconvenienced
Feelings:

Annoyed

Frustrated

Disappointed

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Unsatisfied

Displeased

Unhappy

Furious

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Disgusted

Saddened

Uneasy

Confused

Disheartened

Surprised

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Insecure

Offended

12% Quality of product
Feelings:

Annoyed

Disappointed

Unsatisfied

Displeased

Unhappy

Let down

Frustrated

Uneasy

Saddened

Disgusted

Disheartened

Confused

Other

Put out

Furious

Miffed

Sad

Indifferent

Insecure

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11% Rudeness
Feelings:

Annoyed

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Uneasy

Let down

Displeased

Unhappy

Unsatisfied

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Insecure

Disheartened

Confused

Other

Furious

Indifferent

Offended

Disgusted

Surprised

10% Embarrassment
Feelings:

Annoyed

Frustrated

Disappointed

Uneasy

Unhappy

Let down

Unsatisfied

Saddened

Insecure

Disheartened

Displeased

Other

Anxious

Furious

Confused

Indifferent

Offended

Scared

Put out

9% Financial Loss
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Let down

Unhappy

Uneasy

Displeased

Furious

Disheartened

Disgusted

Put out

Confused

Other

Saddened

Insecure

Anxious

Offended

Surprised

8% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unsatisfied

Displeased

Disheartened

Unhappy

Confused

Put out

Uneasy

Furious

Disgusted

Saddened

Other

Indifferent

Insecure

5% Discrimination
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Saddened

Unhappy

Insecure

Disheartened

Displeased

Unsatisfied

Uneasy

Furious

Put out

Disgusted

Other

Scared

Anxious

Confused

Offended

4% Other
Feelings:

Annoyed

Disappointed

Unsatisfied

Let down

Frustrated

Displeased

Insecure

Uneasy

Saddened

Unhappy

Furious

Disheartened

Put out

Other

Anxious

Sad

3% Delay
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Displeased

Unsatisfied

Unhappy

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Saddened

2% Delivery
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unhappy

Furious

Unsatisfied

Disgusted

Anxious

2% Fraud
Feelings:

Annoyed

Unsatisfied

Frustrated

Disheartened

Disappointed

Displeased

Uneasy

Saddened

Confused

Let down

Unhappy

2% Service
Feelings:

Grateful

Happy

Delighted

Satisfied

Pleased

Special

Other

2% Injury
Feelings:

Annoyed

Let down

Frustrated

Unsatisfied

Saddened

Unhappy

Disappointed

Confused

Uneasy

Put out

Displeased

Surprised

1% Expectations Exceeded
Feelings:

Happy

Grateful

Delighted

Pleased

Special

Satisfied

Other

1% Communication
Feelings:

Grateful

Happy

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Special

1% Returns
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0% Other
Feelings:

Grateful

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Delighted

0% Quality
Feelings:

Delighted

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0% Quality of product
Feelings:

Happy

Satisfied

Other

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