A customer experience about Amazon

Status: Approved

#Delivery #CustomerService #Inconvenienced  Frustrated Unhappy Annoyed 

Kindly shared by A. Pienaar

What happened

When you create an account you tell the app which delivery times suit you best within the week and which during the weekend. With this as a new customer I thought delivery times would then obviously be tailored to my needs. Also on the app it states that delivery times go until 7pm. I am a teacher and I work until 3pm. All I wanted was to receive my package as set out on delivery times that suits me. They phoned me at around 12pm telling me they will be there soon to deliver. Why then ask for delivery times that suits you if they don't use it? Now this extended my delivery another 4 days because now I need to wait for the weekend.

What I wish had happened

I wished delivery happend at 4pm like a asked. Then I would have a fridge for the first time in 3 weeks (I'm new in the UK and been living of takeouts). I was looking forward to buy fruit and yogurt.

Where this happened

On a mobile app - Amazon

Amazon Customers

Most talked about by Amazon customers

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How this makes Amazon customers feel

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21% Customer Service
Feelings:

Annoyed

Frustrated

Let down

Unhappy

Furious

Unsatisfied

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Miffed

Put out

Disheartened

15% Financial Loss
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Frustrated

Annoyed

Let down

Displeased

Furious

Unhappy

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Put out

Insecure

13% Inconvenienced
Feelings:

Frustrated

Annoyed

Let down

Disappointed

Unhappy

Unsatisfied

Miffed

Furious

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11% Delivery
Feelings:

Annoyed

Let down

Unhappy

Unsatisfied

Displeased

Frustrated

Miffed

Furious

Disappointed

Disheartened

6% Rudeness
Feelings:

Annoyed

Frustrated

Unsatisfied

Furious

Disgusted

Let down

Displeased

Unhappy

Put out

Insecure

6% Communication
Feelings:

Frustrated

Annoyed

Let down

Disappointed

Unhappy

6% Fraud
Feelings:

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Annoyed

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Let down

Insecure

Unhappy

Displeased

5% Expectations Exceeded
Feelings:

Satisfied

Pleased

Happy

Delighted

Overjoyed

Grateful

4% Delay
Feelings:

Annoyed

Furious

Disgusted

Disappointed

Unhappy

Unsatisfied

4% Service
Feelings:

Satisfied

Happy

Delighted

Pleased

Grateful

2% Communication
Feelings:

Delighted

Happy

Grateful

Satisfied

2% Delivery
Feelings:

Pleased

Satisfied

Happy

2% Quality of product
Feelings:

Furious

Disgusted

Frustrated

Displeased

Unsatisfied

Annoyed

2% Other
Feelings:

Annoyed

Let down

Disheartened

Displeased

Disappointed

1% Returns
Feelings:

Annoyed

Frustrated

Unhappy

Online Retailer Customers

Most talked about by Online Retailer customers

High
Low

How this makes Online Retailer customers feel

High
Low
19% Customer Service
Feelings:

Annoyed

Frustrated

Let down

Unhappy

Furious

Disappointed

Unsatisfied

Disgusted

Displeased

Miffed

Put out

Disheartened

Confused

Anxious

Scared

15% Financial Loss
Feelings:

Annoyed

Frustrated

Let down

Disappointed

Displeased

Unhappy

Furious

Put out

Disheartened

Disgusted

Unsatisfied

Insecure

Anxious

Scared

Miffed

12% Delivery
Feelings:

Annoyed

Let down

Frustrated

Furious

Disappointed

Displeased

Miffed

Unhappy

Unsatisfied

Disheartened

Disgusted

Anxious

9% Inconvenienced
Feelings:

Frustrated

Annoyed

Let down

Disappointed

Unhappy

Unsatisfied

Miffed

Furious

Disheartened

Displeased

Confused

9% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unhappy

Anxious

Confused

Unsatisfied

Scared

Furious

6% Delay
Feelings:

Annoyed

Disappointed

Furious

Frustrated

Let down

Unsatisfied

Disgusted

Unhappy

Displeased

Anxious

5% Expectations Exceeded
Feelings:

Pleased

Satisfied

Happy

Delighted

Overjoyed

Grateful

4% Delivery
Feelings:

Pleased

Satisfied

Happy

Delighted

4% Fraud
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Insecure

Unhappy

Displeased

4% Rudeness
Feelings:

Annoyed

Frustrated

Unsatisfied

Furious

Disgusted

Let down

Displeased

Unhappy

Put out

Insecure

4% Service
Feelings:

Satisfied

Pleased

Happy

Delighted

Grateful

3% Other
Feelings:

Annoyed

Let down

Disappointed

Disheartened

Displeased

Put out

Furious

Disgusted

2% Quality of product
Feelings:

Furious

Disgusted

Frustrated

Displeased

Unsatisfied

Annoyed

Disappointed

Let down

Put out

1% Communication
Feelings:

Delighted

Happy

Grateful

Satisfied

1% Returns
Feelings:

Annoyed

Frustrated

Unhappy

Uneasy

1% Quality of product
Feelings:

Delighted

Pleased

Happy

Most positive experiences about Online Retailer companies

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Least positive experiences about Online Retailer companies

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Low
  1. Amazon
  2. Downyourhighstreet.com