Kindly shared by S. Hughes
What happened
We placed an order with yourselves on the 22/10/2022 for the Belgravia Bedframe under. This was delivered on the 27/10/2022. I popped down into the store on the 27/10/2022 and spoke to the same sales man and the gentleman who builds the bed in regards to the two wooden bracket holders for the Gas Brackets. (See image 3 – blue arrow highlighting where the wooden brackets are located – this is a picture I have taken of the display bed in store) The wooden Brackets (please see pictures attached) where missing the screw bites being drilled into them, therefore when placing the screws into them they have nothing to bite into to secure them. Your Build engineer then proceeded to email the relevant departments whilst I was in store to have two replacement correct pieces sent to me, this has not happened. We attended the Perry Barr branch again on Saturday 5.11.2022 and spoke to the same gentleman who raised the internal issues on your systems and this is still not resolved, he confirmed that we are not the only people to have had this issue and that again he has risen this internal to have replacement parts sent out to us. This has still no happened and we have received no further communications from NCF. Again after numerous call trying to get through to NCF, I am now emailing again and I will be visiting the store again as this has not been resolved. Can I please have an actual update with where you are with resolving this issue, rather then a scripted response, we only require the faulty parts to be sent us to resolve this issue.
What I wish had happened
A resolve with the replacement parts actually being sent to us
Where this happened
In Person - Perry Barr branch birmingham b44 8aa
NCF Living Customers
Most talked about by NCF Living customers
How this makes NCF Living customers feel
Displeased
Frustrated
Annoyed
Unhappy
Displeased
Frustrated
Annoyed
Disappointed
Unsatisfied
Frustrated
Displeased
Annoyed
Unhappy
Unhappy
Frustrated
Displeased
Frustrated
Displeased
Annoyed
Unsatisfied
Displeased
Disappointed
Disappointed
Displeased
Unsatisfied
Restaurants Customers
Most talked about by Restaurants customers
How this makes Restaurants customers feel
Frustrated
Annoyed
Disappointed
Furious
Displeased
Disgusted
Unhappy
Anxious
Unsatisfied
Anti Climax
Miffed
Insecure
Offended
Put out
Let down
Sad
Frustrated
Annoyed
Furious
Disappointed
Unhappy
Disgusted
Displeased
Anti Climax
Insecure
Disheartened
Put out
Unsatisfied
Disappointed
Annoyed
Unsatisfied
Frustrated
Furious
Displeased
Disgusted
Anti Climax
Miffed
Disheartened
Unhappy
Anxious
Scared
Let down
Frustrated
Furious
Annoyed
Disappointed
Unsatisfied
Anti Climax
Disgusted
Put out
Unhappy
Displeased
Frustrated
Furious
Annoyed
Disappointed
Anti Climax
Miffed
Disgusted
Unhappy
Insecure
Disheartened
Furious
Disgusted
Annoyed
Frustrated
Offended
Anxious
Annoyed
Frustrated
Disappointed
Unsatisfied
Furious
Sad
Anxious
Scared
Let down
Displeased
Furious
Disgusted
Offended
Anxious
Frustrated
Annoyed
Disappointed
Anti Climax
Furious
Frustrated
Displeased
Annoyed
Frustrated
Disappointed
Unsatisfied
Annoyed
Sad
Happy
Delighted
Satisfied
Happy
Delighted
Satisfied
Happy
Delighted
Satisfied
Anxious
Scared
Let down
Displeased
Unhappy
Frustrated