A customer experience about Asda

Status: Approved

#Inconvenienced  Disappointed Let down Saddened 

Kindly shared by D. Thomley

What happened

What. On earth has happened to my favourite store? Asda opened a store about 6 years ago in my local area,ChelmsleyWood,Iwas delighted at last a proper supermarket,had come to my part of Birmingham.fast forward to today,empty shelves,no baskets,yesterday customers walking around with arms full of food items?this has been going on all year,Asdaownbrand goods frequently missing from the shelves,no eggs,very little cat food,very little bread,it is so bad shoppers are going elsewhere,I have emailed Asda about this they acknowledged my email,but did not reply,very sad to see the demise of a once great shop.

What I wish had happened

I just want to see my favourite store,with full shelves once again.

Where this happened

In Person

Asda Customers

Most talked about by Asda customers

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How this makes Asda customers feel

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23% Financial Loss
Feelings:

Annoyed

Disappointed

Furious

Frustrated

Unsatisfied

Let down

Disgusted

Unhappy

Offended

Anxious

Disheartened

Uneasy

Surprised

17% Inconvenienced
Feelings:

Annoyed

Furious

Disappointed

Let down

Disgusted

Frustrated

Unsatisfied

Saddened

Disheartened

Anxious

Offended

Surprised

17% Customer Service
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Let down

Furious

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Annoyed

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Disgusted

Anxious

Scared

Uneasy

Unhappy

Unsatisfied

8% Delivery
Feelings:

Annoyed

Unhappy

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Furious

Frustrated

Let down

Unsatisfied

Anxious

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6% Rudeness
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Let down

Uneasy

Frustrated

Unhappy

Annoyed

Insecure

Furious

Offended

Displeased

6% Fraud
Feelings:

Annoyed

Frustrated

Unsatisfied

Disappointed

Disheartened

Uneasy

5% Returns
Feelings:

Furious

Annoyed

Anxious

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Unsatisfied

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5% Embarrassment
Feelings:

Frustrated

Let down

Annoyed

Furious

Scared

Anxious

Uneasy

Unhappy

Insecure

5% Delay
Feelings:

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Annoyed

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Unsatisfied

Unhappy

3% Quality of product
Feelings:

Disappointed

Disgusted

Furious

Miffed

3% Discrimination
Feelings:

Furious

Scared

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Uneasy

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3% Communication
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Let down

Disgusted

Frustrated

Disappointed

Furious

Supermarket Customers

Most talked about by Supermarket customers

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How this makes Supermarket customers feel

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16% Customer Service
Feelings:

Annoyed

Disappointed

Frustrated

Let down

Unsatisfied

Displeased

Unhappy

Saddened

Uneasy

Put out

Disheartened

Furious

Confused

Disgusted

Anxious

Indifferent

Insecure

Other

Surprised

Scared

12% Inconvenienced
Feelings:

Annoyed

Frustrated

Disappointed

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Unsatisfied

Displeased

Unhappy

Furious

Put out

Disgusted

Saddened

Uneasy

Confused

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Surprised

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Insecure

Offended

12% Quality of product
Feelings:

Annoyed

Disappointed

Unsatisfied

Displeased

Unhappy

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Frustrated

Uneasy

Saddened

Disgusted

Disheartened

Confused

Other

Put out

Furious

Miffed

Sad

Indifferent

Insecure

Surprised

11% Rudeness
Feelings:

Annoyed

Frustrated

Disappointed

Uneasy

Let down

Displeased

Unhappy

Unsatisfied

Saddened

Insecure

Disheartened

Confused

Other

Furious

Indifferent

Offended

Disgusted

Surprised

10% Embarrassment
Feelings:

Annoyed

Frustrated

Disappointed

Uneasy

Unhappy

Let down

Unsatisfied

Saddened

Insecure

Disheartened

Displeased

Other

Anxious

Furious

Confused

Indifferent

Offended

Scared

Put out

9% Financial Loss
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Let down

Unhappy

Uneasy

Displeased

Furious

Disheartened

Disgusted

Put out

Confused

Other

Saddened

Insecure

Anxious

Offended

Surprised

8% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unsatisfied

Displeased

Disheartened

Unhappy

Confused

Put out

Uneasy

Furious

Disgusted

Saddened

Other

Indifferent

Insecure

5% Discrimination
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Saddened

Unhappy

Insecure

Disheartened

Displeased

Unsatisfied

Uneasy

Furious

Put out

Disgusted

Other

Scared

Anxious

Confused

Offended

4% Other
Feelings:

Annoyed

Disappointed

Unsatisfied

Let down

Frustrated

Displeased

Insecure

Uneasy

Saddened

Unhappy

Furious

Disheartened

Put out

Other

Anxious

Sad

3% Delay
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Displeased

Unsatisfied

Unhappy

Put out

Saddened

2% Delivery
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unhappy

Furious

Unsatisfied

Disgusted

Anxious

2% Fraud
Feelings:

Annoyed

Unsatisfied

Frustrated

Disheartened

Disappointed

Displeased

Uneasy

Saddened

Confused

Let down

Unhappy

2% Service
Feelings:

Grateful

Happy

Delighted

Satisfied

Pleased

Special

Other

2% Injury
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Annoyed

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Unhappy

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Confused

Uneasy

Put out

Displeased

Surprised

1% Expectations Exceeded
Feelings:

Happy

Grateful

Delighted

Pleased

Special

Satisfied

Other

1% Communication
Feelings:

Grateful

Happy

Pleased

Satisfied

Delighted

Special

1% Returns
Feelings:

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Annoyed

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Furious

Anxious

Unsatisfied

Disheartened

Let down

Put out

0% Other
Feelings:

Grateful

Satisfied

Delighted

0% Quality
Feelings:

Delighted

Grateful

Special

0% Quality of product
Feelings:

Happy

Satisfied

Other

Most positive experiences about Supermarket companies

High
Low
  1. Morrisons
  2. Morrisons
  3. Asda
  4. Aldi

Least positive experiences about Supermarket companies

High
Low
  1. Morrisons
  2. Aldi
  3. Morrisons
  4. Tesco