Company Info - Waitrose

Recent Compliments :)

N They always go above and beyond with their customer service. Nothing is too much trouble
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Recent Complaints :(

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Waitrose Customers

Most talked about by Waitrose customers

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How this makes Waitrose customers feel

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Low

33% Expectations Exceeded

Feelings:

Delighted

Special

Happy

33% Service

Feelings:

Delighted

Special

Happy

33% Communication

Feelings:

Delighted

Special

Happy

Supermarket Customers

Most talked about by Supermarket customers

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Low

How this makes Supermarket customers feel

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15% Customer Service

Feelings:

Annoyed

Furious

Frustrated

Disappointed

Let down

Disgusted

Anxious

Surprised

Other

Scared

15% Inconvenienced

Feelings:

Annoyed

Furious

Disgusted

Disappointed

Let down

Frustrated

Surprised

Anxious

Offended

9% Quality of product

Feelings:

Disappointed

Disgusted

Annoyed

Furious

Miffed

Sad

Surprised

Other

Frustrated

Let down

9% Financial Loss

Feelings:

Furious

Disgusted

Let down

Disappointed

Annoyed

Frustrated

Anxious

Offended

Surprised

7% Communication

Feelings:

Grateful

Happy

Delighted

Special

Pleased

Satisfied

7% Rudeness

Feelings:

Let down

Furious

Disappointed

Annoyed

Offended

Frustrated

Disgusted

Surprised

Other

6% Embarrassment

Feelings:

Annoyed

Disappointed

Anxious

Furious

Frustrated

Let down

Offended

Scared

6% Service

Feelings:

Grateful

Happy

Delighted

Special

Satisfied

Pleased

5% Delivery

Feelings:

Furious

Frustrated

Disgusted

Anxious

Let down

Annoyed

5% Discrimination

Feelings:

Frustrated

Disappointed

Furious

Let down

Offended

Disgusted

Annoyed

Scared

Anxious

5% Communication

Feelings:

Furious

Disgusted

Let down

Annoyed

Disappointed

Frustrated

Indifferent

4% Expectations Exceeded

Feelings:

Special

Happy

Grateful

Delighted

2% Returns

Feelings:

Furious

Anxious

Annoyed

Frustrated

1% Other

Feelings:

Furious

Annoyed

Disappointed

1% Delay

Feelings:

Frustrated

Disappointed

Let down

1% Injury

Feelings:

Disappointed

Surprised

Let down

1% Other

Feelings:

Delighted

Grateful

Satisfied

Most complained about Supermarket companies

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Low

Most complimented Supermarket companies

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What happened

They always go above and beyond with their customer service. Nothing is too much trouble

The impact it had

It made the mundane weekly shopping experience entirely more pleasurable and surprising - you just don't get this level of service in any other supermarket