Aldi

Recent great
experiences :)

  • I forgot my bank card to pay for my shopping and the lovely guy that was on the till was so kind and helpful abs went above and beyond
  • A As always excellent service. The lady on the till was helpful as usual and happy. My only problem is that I haven't been able to get the carrot apple and parsnip pouches for my granddaughter. She's 5...

Recent not so great
experiences :(

  • M Purchased peat free compost, really poor quality.
  • C I was eating the steak, and I’m the third bite I bit something extremely hard that cracked my molar and took the whole tooth out
  • D In your Oban branch, I did my shopping approached a till, as I was about to put my first item on the belt he was told to close. Then he proceeds to look at me throws his closed sign beside the belt in...

Aldi Customers

Most talked about by Aldi customers

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How this makes Aldi customers feel

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22% Quality of product
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Furious

17% Embarrassment
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Uneasy

Furious

Insecure

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11% Rudeness
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Surprised

Other

Annoyed

Insecure

Uneasy

11% Customer Service
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Uneasy

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11% Service
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Delighted

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11% Expectations Exceeded
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Happy

Delighted

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Satisfied

6% Other
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Annoyed

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6% Quality of product
Feelings:

Happy

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6% Injury
Feelings:

Annoyed

Uneasy

Saddened

Supermarket Customers

Most talked about by Supermarket customers

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How this makes Supermarket customers feel

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15% Customer Service
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Furious

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Put out

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13% Inconvenienced
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11% Quality of product
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Unsatisfied

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Uneasy

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Miffed

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Sad

9% Communication
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Unsatisfied

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Furious

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Indifferent

9% Rudeness
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Annoyed

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Let down

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Uneasy

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Disgusted

9% Financial Loss
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Unsatisfied

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8% Embarrassment
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Uneasy

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Insecure

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4% Discrimination
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3% Other
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Annoyed

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Unsatisfied

Insecure

Sad

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Furious

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Anxious

3% Service
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Grateful

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Special

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3% Delivery
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3% Delay
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Unsatisfied

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2% Communication
Feelings:

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Happy

Delighted

Special

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2% Expectations Exceeded
Feelings:

Happy

Special

Delighted

Grateful

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Pleased

Satisfied

2% Injury
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2% Returns
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1% Fraud
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0% Other
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Delighted

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0% Quality
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Delighted

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0% Quality of product
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Happy

Satisfied

Other

Most positive experiences about Supermarket companies

High
Low
  1. Morrisons
  2. Asda
  3. Morrison (Wm) Supermarkets
  4. Tesco

Least positive experiences about Supermarket companies

High
Low
  1. Morrisons
  2. Aldi
  3. Morrison (Wm) Supermarkets
  4. Tesco
M

m crump - Status: Approved

What happened

Purchased peat free compost, really poor quality.

What I wish had happened

I'm a big fan of Aldi but this compost is really poor!!!!

C

C Murphy - Status: Approved

What happened

I was eating the steak, and I’m the third bite I bit something extremely hard that cracked my molar and took the whole tooth out

What I wish had happened

I wish I could have eaten my steak without losing a tooth

D

D MacPherson - Status: Approved

What happened

In your Oban branch, I did my shopping approached a till, as I was about to put my first item on the belt he was told to close. Then he proceeds to look at me throws his closed sign beside the belt in disgust as it put the rest of my shopping on. And what makes it worse, the person in question is su...

What I wish had happened

That I was able to put my shopping through as normal as the till was still open.

H Bowers - Status: Approved

What happened

I forgot my bank card to pay for my shopping and the lovely guy that was on the till was so kind and helpful abs went above and beyond

The impact it had

My me feel feel calm and happy when I was feeling panicked and embarrassed

A

A Wiggins - Status: Approved

What happened

As always excellent service. The lady on the till was helpful as usual and happy. My only problem is that I haven't been able to get the carrot apple and parsnip pouches for my granddaughter. She's 5 years old and is high functioning autistic with sensory issues and has these pouches daily to ensur...

The impact it had

It is always a positive experience and unlike many stores it is a pleasure to shop there.