Aldi

Recent great
experiences :)

  • I forgot my bank card to pay for my shopping and the lovely guy that was on the till was so kind and helpful abs went above and beyond
  • A As always excellent service. The lady on the till was helpful as usual and happy. My only problem is that I haven't been able to get the carrot apple and parsnip pouches for my granddaughter. She's 5...

Recent not so great
experiences :(

  • M Purchased peat free compost, really poor quality.
  • C I was eating the steak, and I’m the third bite I bit something extremely hard that cracked my molar and took the whole tooth out

Aldi Customers

Most talked about by Aldi customers

High
Low

How this makes Aldi customers feel

High
Low
27% Quality of product
Feelings:

Disappointed

Annoyed

Disheartened

Displeased

Uneasy

Saddened

Surprised

Other

Furious

13% Embarrassment
Feelings:

Annoyed

Furious

Disappointed

Uneasy

Saddened

13% Service
Feelings:

Happy

Delighted

Satisfied

Other

Pleased

13% Expectations Exceeded
Feelings:

Happy

Delighted

Other

Pleased

Satisfied

7% Rudeness
Feelings:

Disappointed

Surprised

Other

7% Customer Service
Feelings:

Disappointed

Surprised

Other

7% Other
Feelings:

Furious

Annoyed

Disappointed

7% Quality of product
Feelings:

Happy

Satisfied

Other

7% Injury
Feelings:

Annoyed

Uneasy

Saddened

Supermarket Customers

Most talked about by Supermarket customers

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Low

How this makes Supermarket customers feel

High
Low
16% Customer Service
Feelings:

Annoyed

Disappointed

Frustrated

Let down

Furious

Disgusted

Anxious

Displeased

Unhappy

Disheartened

Surprised

Other

Uneasy

Saddened

Scared

12% Inconvenienced
Feelings:

Annoyed

Disappointed

Furious

Disgusted

Frustrated

Let down

Displeased

Surprised

Anxious

Offended

Disheartened

Unsatisfied

Saddened

9% Quality of product
Feelings:

Disappointed

Annoyed

Disgusted

Displeased

Saddened

Let down

Furious

Disheartened

Uneasy

Unsatisfied

Miffed

Frustrated

Sad

Surprised

Other

9% Financial Loss
Feelings:

Annoyed

Disappointed

Furious

Disgusted

Frustrated

Let down

Unsatisfied

Unhappy

Surprised

Disheartened

Anxious

Offended

8% Rudeness
Feelings:

Annoyed

Let down

Disappointed

Furious

Frustrated

Uneasy

Offended

Unhappy

Insecure

Displeased

Surprised

Other

Disgusted

6% Communication
Feelings:

Frustrated

Disappointed

Annoyed

Let down

Disheartened

Furious

Disgusted

Indifferent

Unhappy

6% Embarrassment
Feelings:

Annoyed

Let down

Uneasy

Furious

Anxious

Disappointed

Frustrated

Scared

Unhappy

Insecure

Offended

Saddened

5% Service
Feelings:

Grateful

Happy

Delighted

Special

Satisfied

Pleased

Other

5% Delivery
Feelings:

Furious

Frustrated

Annoyed

Let down

Unhappy

Disappointed

Disgusted

Anxious

Unsatisfied

5% Discrimination
Feelings:

Frustrated

Disappointed

Furious

Let down

Insecure

Disgusted

Annoyed

Disheartened

Offended

Scared

Uneasy

Anxious

Unhappy

4% Communication
Feelings:

Grateful

Happy

Special

Delighted

Satisfied

Pleased

4% Expectations Exceeded
Feelings:

Happy

Delighted

Grateful

Special

Other

Pleased

Satisfied

3% Returns
Feelings:

Annoyed

Frustrated

Anxious

Furious

Disappointed

Unsatisfied

Disheartened

2% Delay
Feelings:

Frustrated

Disappointed

Annoyed

Let down

Unsatisfied

Unhappy

1% Fraud
Feelings:

Frustrated

Annoyed

Disappointed

Disheartened

1% Other
Feelings:

Disappointed

Furious

Annoyed

Anxious

Sad

1% Injury
Feelings:

Annoyed

Uneasy

Disappointed

Saddened

Surprised

Let down

1% Other
Feelings:

Delighted

Grateful

Satisfied

1% Quality
Feelings:

Delighted

Grateful

Special

1% Quality of product
Feelings:

Happy

Satisfied

Other

Most positive experiences about Supermarket companies

High
Low
  1. Asda
  2. Tesco
  3. Sainsbury (J)
  4. Lidl

Least positive experiences about Supermarket companies

High
Low
  1. Morrisons
  2. Aldi
  3. Morrison (Wm) Supermarkets
  4. Tesco
M

m crump - Status: Approved

What happened

Purchased peat free compost, really poor quality.

What I wish had happened

I'm a big fan of Aldi but this compost is really poor!!!!

C

C Murphy - Status: Approved

What happened

I was eating the steak, and I’m the third bite I bit something extremely hard that cracked my molar and took the whole tooth out

What I wish had happened

I wish I could have eaten my steak without losing a tooth

H Bowers - Status: Approved

What happened

I forgot my bank card to pay for my shopping and the lovely guy that was on the till was so kind and helpful abs went above and beyond

The impact it had

My me feel feel calm and happy when I was feeling panicked and embarrassed

A

A Wiggins - Status: Approved

What happened

As always excellent service. The lady on the till was helpful as usual and happy. My only problem is that I haven't been able to get the carrot apple and parsnip pouches for my granddaughter. She's 5 years old and is high functioning autistic with sensory issues and has these pouches daily to ensur...

The impact it had

It is always a positive experience and unlike many stores it is a pleasure to shop there.