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Recent not so great
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  • J My holiday got cancelled in April due to covid. Paid in full sept 2019. Was told I’d get refund sept 20. Everytime I ring the India call centre they give lies n tell me to wait a further few days fo...
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  • Sold me a room in Portugal which was non existent..the accommodation was closed in march 2020 and I booked in june2020..no accommodation on arrival at 01:00 hrs. And no refund...just BS And lies
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  • K I had booked a room with Alpharooms but my flight was cancelled due to Covid 19, so I cancelled my room in plenty of time. This was in August. Was promised a refund in 6 to 8 weeks. Am still waiting n...
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Alpharooms Customers

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How this makes Alpharooms customers feel

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32% Financial Loss
Feelings:

Furious

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22% Customer Service
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20% Fraud
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Furious

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Anxious

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10% Inconvenienced
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Furious

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7% Communication
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Furious

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5% Rudeness
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Furious

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2% Delay
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Disgusted

Furious

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2% Returns
Feelings:

Furious

Let down

Frustrated

Travel Customers

Most talked about by Travel customers

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How this makes Travel customers feel

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27% Financial Loss
Feelings:

Furious

Frustrated

Annoyed

Disappointed

Disgusted

Let down

Anxious

Unhappy

Unsatisfied

Miffed

Scared

Sad

Offended

Surprised

Uneasy

Displeased

Anti Climax

Confused

Saddened

Disheartened

25% Customer Service
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Furious

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Unsatisfied

Sad

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11% Inconvenienced
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Anxious

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10% Communication
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7% Delay
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Furious

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Anxious

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Miffed

Sad

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6% Fraud
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Annoyed

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Let down

Surprised

Unhappy

Anxious

Uneasy

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Anti Climax

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4% Rudeness
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Furious

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Disappointed

Scared

Anxious

2% Other
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Annoyed

Furious

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Disgusted

2% Returns
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Furious

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Unsatisfied

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2% Discrimination
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1% Embarrassment
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1% Quality of product
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Frustrated

Annoyed

Unhappy

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Other

Let down

Confused

1% Delivery
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Let down

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0% Delivery
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Delighted

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0% Service
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Delighted

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0% Expectations Exceeded
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Delighted

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Most positive experiences about Travel companies

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  1. Ryanair
  2. TUI
  3. Easyjet
  4. Alpharooms

Least positive experiences about Travel companies

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  1. British Airways
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J

J Wood - Status: Approved

Submit your own

What happened

My holiday got cancelled in April due to covid. Paid in full sept 2019. Was told I’d get refund sept 20. Everytime I ring the India call centre they give lies n tell me to wait a further few days for refund. It’s now 24th of nov & once again told to wait til end of nov? Just lies after lies

What I wish had happened

Received my refund when told I would....which is still a long wait 6mths after holiday n 12 moths after full payment

Read more

M grasby - Status: Approved

What happened

Sold me a room in Portugal which was non existent..the accommodation was closed in march 2020 and I booked in june2020..no accommodation on arrival at 01:00 hrs. And no refund...just BS And lies

What I wish had happened

Me to have had somewhere to stay on arrival at the resort...them to refund my money!!

Read more
K

K Mina - Status: Approved

What happened

I had booked a room with Alpharooms but my flight was cancelled due to Covid 19, so I cancelled my room in plenty of time. This was in August. Was promised a refund in 6 to 8 weeks. Am still waiting now. They are not replying to emails now. They have £400 of my own money and have told lie after lie...

What I wish had happened

I would like to have seen the refund as promised back in my account in the time frame promised.

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