Alpharooms

Recent great
experiences :)

No great experiences publicly shared. Be the first.

Recent not so great
experiences :(

  • J My holiday got cancelled in April due to covid. Paid in full sept 2019. Was told I’d get refund sept 20. Everytime I ring the India call centre they give lies n tell me to wait a further few days fo...
  • Sold me a room in Portugal which was non existent..the accommodation was closed in march 2020 and I booked in june2020..no accommodation on arrival at 01:00 hrs. And no refund...just BS And lies
  • K I had booked a room with Alpharooms but my flight was cancelled due to Covid 19, so I cancelled my room in plenty of time. This was in August. Was promised a refund in 6 to 8 weeks. Am still waiting n...

Alpharooms Customers

Most talked about by Alpharooms customers

High
Low

How this makes Alpharooms customers feel

High
Low
32% Financial Loss
Feelings:

Furious

Frustrated

Let down

Disgusted

Annoyed

Anxious

Scared

Displeased

Disappointed

Surprised

22% Customer Service
Feelings:

Furious

Frustrated

Let down

Disgusted

Annoyed

Scared

Disappointed

Surprised

20% Fraud
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Let down

Anxious

Disappointed

Surprised

10% Inconvenienced
Feelings:

Furious

Annoyed

Let down

Scared

Frustrated

Disgusted

7% Communication
Feelings:

Furious

Frustrated

Let down

Annoyed

5% Rudeness
Feelings:

Annoyed

Disgusted

Furious

Frustrated

2% Delay
Feelings:

Disgusted

Furious

Frustrated

2% Returns
Feelings:

Furious

Let down

Frustrated

Travel Customers

Most talked about by Travel customers

High
Low

How this makes Travel customers feel

High
Low
27% Financial Loss
Feelings:

Furious

Frustrated

Annoyed

Disappointed

Disgusted

Let down

Anxious

Unhappy

Unsatisfied

Miffed

Scared

Sad

Offended

Surprised

Uneasy

Displeased

Anti Climax

Confused

Saddened

Disheartened

25% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Disgusted

Anxious

Unsatisfied

Sad

Unhappy

Scared

Surprised

Uneasy

Saddened

Miffed

Offended

Disheartened

Displeased

Confused

11% Inconvenienced
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Disappointed

Anxious

Sad

Unhappy

Unsatisfied

Surprised

Saddened

Anti Climax

Scared

Miffed

Disheartened

Uneasy

Other

10% Communication
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Anxious

Disgusted

Sad

Miffed

Unsatisfied

Saddened

Displeased

Unhappy

Disheartened

Offended

Surprised

7% Delay
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Anxious

Disappointed

Miffed

Sad

Offended

Disheartened

6% Fraud
Feelings:

Frustrated

Furious

Disappointed

Annoyed

Disgusted

Let down

Surprised

Unhappy

Anxious

Uneasy

Scared

Anti Climax

Saddened

3% Rudeness
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Disappointed

Scared

Anxious

2% Other
Feelings:

Annoyed

Furious

Frustrated

Disappointed

Let down

Disgusted

2% Returns
Feelings:

Furious

Annoyed

Frustrated

Disgusted

Let down

Unsatisfied

Offended

Disappointed

Unhappy

2% Discrimination
Feelings:

Frustrated

Annoyed

Furious

Disgusted

Unhappy

Disappointed

Offended

Let down

Unsatisfied

1% Embarrassment
Feelings:

Disgusted

Furious

Annoyed

Disappointed

Let down

Frustrated

1% Quality of product
Feelings:

Frustrated

Annoyed

Unhappy

Unsatisfied

Other

Let down

Confused

1% Delivery
Feelings:

Let down

Frustrated

Disappointed

Furious

0% Delivery
Feelings:

Delighted

Happy

Overjoyed

0% Service
Feelings:

Delighted

Happy

Overjoyed

0% Expectations Exceeded
Feelings:

Delighted

Happy

Overjoyed

Most positive experiences about Travel companies

High
Low
  1. Ryanair
  2. TUI
  3. Easyjet
  4. Alpharooms

Least positive experiences about Travel companies

High
Low
  1. British Airways
N

N Lester - Status: Approved

What happened

My Daughter and her 2 friend's were to head off to Mallorca on the 21st of July, because of the pandemic it was cancelled. We tried to contact, Alpharooms but they wouldn't reply to us, so we contacted the hotel in mallorca and they told us they weren't opening up at all this year,they also told us ...

What I wish had happened

I feel that the holiday did not go ahead and the flights were refunded to Alpharooms and the hotel wasn't paid. So they should have refunded my daughter and her friends after a couple of weeks.

P

P Lawson - Status: Approved

What happened

Awaiting a refund since August. Had a hotel booked via them. They cancelled on my day of arrival and yet to refund me.

What I wish had happened

A refund within 14 days would have been a start.

K thurston - Status: Approved

What happened

Purchased a package holiday that they cancelled. I Refused a credit note and wanted a full cash refund. Constantly lying and no correspondence back from my emails. I did a chargeback. They contested the chargeback and took the money back off me.

What I wish had happened

Received my full cash refund that I am entitled to by law. It was a package holiday.

No great experiences publicly shared. Be the first.