Alpharooms

Recent great
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Recent not so great
experiences :(

  • J My holiday got cancelled in April due to covid. Paid in full sept 2019. Was told I’d get refund sept 20. Everytime I ring the India call centre they give lies n tell me to wait a further few days fo...
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  • Sold me a room in Portugal which was non existent..the accommodation was closed in march 2020 and I booked in june2020..no accommodation on arrival at 01:00 hrs. And no refund...just BS And lies
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  • K I had booked a room with Alpharooms but my flight was cancelled due to Covid 19, so I cancelled my room in plenty of time. This was in August. Was promised a refund in 6 to 8 weeks. Am still waiting n...
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Alpharooms Customers

Most talked about by Alpharooms customers

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How this makes Alpharooms customers feel

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32% Financial Loss
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22% Customer Service
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20% Fraud
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10% Inconvenienced
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7% Communication
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5% Rudeness
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2% Delay
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2% Returns
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Let down

Furious

Travel Customers

Most talked about by Travel customers

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How this makes Travel customers feel

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27% Financial Loss
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Furious

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Anxious

Unsatisfied

Miffed

Unhappy

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Sad

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Anti Climax

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25% Customer Service
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11% Inconvenienced
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Other

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10% Communication
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7% Delay
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Anxious

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6% Fraud
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4% Rudeness
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2% Other
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Annoyed

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2% Returns
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2% Discrimination
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1% Embarrassment
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1% Quality of product
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Other

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1% Delivery
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0% Delivery
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0% Service
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0% Expectations Exceeded
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Delighted

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Most positive experiences about Travel companies

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  1. Ryanair
  2. TUI
  3. Easyjet
  4. Alpharooms

Least positive experiences about Travel companies

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  1. British Airways
View the industry page
N

N Lester - Status: Approved

Submit your own

What happened

My Daughter and her 2 friend's were to head off to Mallorca on the 21st of July, because of the pandemic it was cancelled. We tried to contact, Alpharooms but they wouldn't reply to us, so we contacted the hotel in mallorca and they told us they weren't opening up at all this year,they also told us ...

What I wish had happened

I feel that the holiday did not go ahead and the flights were refunded to Alpharooms and the hotel wasn't paid. So they should have refunded my daughter and her friends after a couple of weeks.

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P

P Lawson - Status: Approved

What happened

Awaiting a refund since August. Had a hotel booked via them. They cancelled on my day of arrival and yet to refund me.

What I wish had happened

A refund within 14 days would have been a start.

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K thurston - Status: Approved

What happened

Purchased a package holiday that they cancelled. I Refused a credit note and wanted a full cash refund. Constantly lying and no correspondence back from my emails. I did a chargeback. They contested the chargeback and took the money back off me.

What I wish had happened

Received my full cash refund that I am entitled to by law. It was a package holiday.

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