Alpharooms

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Recent not so great
experiences :(

  • J My holiday got cancelled in April due to covid. Paid in full sept 2019. Was told I’d get refund sept 20. Everytime I ring the India call centre they give lies n tell me to wait a further few days fo...
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  • Sold me a room in Portugal which was non existent..the accommodation was closed in march 2020 and I booked in june2020..no accommodation on arrival at 01:00 hrs. And no refund...just BS And lies
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  • K I had booked a room with Alpharooms but my flight was cancelled due to Covid 19, so I cancelled my room in plenty of time. This was in August. Was promised a refund in 6 to 8 weeks. Am still waiting n...
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Alpharooms Customers

Most talked about by Alpharooms customers

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How this makes Alpharooms customers feel

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32% Financial Loss
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22% Customer Service
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20% Fraud
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10% Inconvenienced
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7% Communication
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5% Rudeness
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2% Delay
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2% Returns
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Furious

Travel Customers

Most talked about by Travel customers

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How this makes Travel customers feel

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27% Financial Loss
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Anxious

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Anti Climax

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25% Customer Service
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11% Inconvenienced
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10% Communication
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7% Delay
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6% Fraud
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4% Rudeness
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2% Other
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2% Returns
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2% Discrimination
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1% Embarrassment
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1% Quality of product
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Other

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1% Delivery
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0% Delivery
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0% Service
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0% Expectations Exceeded
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Most positive experiences about Travel companies

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  1. Ryanair
  2. TUI
  3. Easyjet
  4. Alpharooms

Least positive experiences about Travel companies

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  1. British Airways
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K Hudson - Status: Approved

Submit your own

What happened

Arrived at hotel booked through alpharooms with a disabled child and hotel was closed and had been for several months. Alpharooms now refusing (even though I have it confirmed in writing) to pay back money paid to them. That bad I’ve had to escalate to county court for action

What I wish had happened

That they paid the money back they have already confirmed in writing is owing to me

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N Watson - Status: Approved

What happened

Booked a hotel reservation for full board, hotel emailed to say now not doing food so called Alpharooms 4 days after booking to cancel as they couldn’t provide the service I paid for they asked for time to investigate and I sent them the email from the hotel 2 weeks of investigation and 12 phone c...

What I wish had happened

I want a refund as they couldn’t provide the service I paid for and cancellation was within the 14 day cancel policy under Uk consumer law but more importantly it is morally wrong

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S

s carter - Status: Approved

What happened

2 holidays got cancelled due to covid early 2020, have been waiting for a refund, everytime I call india I got told it would happen in April, then told the money would be in my account by end of April, then told to wait another 24hrs, then another 48 hours, now they dont even answer their phones whi...

What I wish had happened

That I had never bother to ask for a refund and used the credit note that I was offered, now I doubt I will get anything back and no holiday

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