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Recent great
experiences :)

  • I needed to ask for a refund for a product that didn't work. They actioned the refund immediately, told me not to bother sending the item back and two hours later the money was back in my account
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  • J i received fast service product arrived fast and in perfect condition
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  • R They were very helpful.
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Recent not so great
experiences :(

  • M I came home yesterday to find a note in my postbox saying the two parcels had be left in my rubbish bin!
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  • K I'm a long time prime member and ordered a suitcase for my partner for Christmas,on next day delivery anyway it was a 2day delivery and when it didn't arrive I rang customer service and was told it wa...
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  • My parcel hasn’t arrived- on my orders there is no facility to get my Monet back - the system keeps going back to orders and saying come back if parcel not arrived may 20th - I am trying to get thro...
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Amazon Customers

Most talked about by Amazon customers

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How this makes Amazon customers feel

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21% Customer Service
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15% Financial Loss
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13% Inconvenienced
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11% Delivery
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6% Rudeness
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6% Communication
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6% Fraud
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5% Expectations Exceeded
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4% Delay
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4% Service
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2% Communication
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2% Delivery
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2% Other
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1% Returns
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Online Retailer Customers

Most talked about by Online Retailer customers

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How this makes Online Retailer customers feel

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19% Customer Service
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15% Financial Loss
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12% Delivery
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9% Inconvenienced
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9% Communication
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6% Delay
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5% Expectations Exceeded
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4% Delivery
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4% Fraud
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4% Rudeness
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4% Service
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3% Other
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2% Quality of product
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1% Returns
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1% Communication
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Most positive experiences about Online Retailer companies

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  1. Amazon
  2. Downyourhighstreet.com
  3. Wish
  4. Groupon

Least positive experiences about Online Retailer companies

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  1. Amazon
  2. Downyourhighstreet.com
View the industry page

E Hargraves - Status: Approved

Submit your own

What happened

The parcel was delivered whilst I was out, usually not a problem but this time it was put in rhe bottom of my black wheelie bin which is used for rubbish and dog waste. Very unhygienic and very unacceptable.

What I wish had happened

Why didn't the driver put it in the blue or brown bin or the greenhouse or by my backdoor, there are lots of places available in my garden to hide/place a parcel.

Read more
G

G Beaumont - Status: Approved

What happened

I purchased a secondhand phone from a seller on their site. It stopped working and the seller refused to communicate. I returned as instructed the handset to the seller as this was what Amazon told me to do. Assuring me once it was returned and I had proof of postage that they would credit my Amazon...

What I wish had happened

It’s clear that Amazon have no ethics and no integrity. Their word means absolutely nothing and they truly encourage their staff to lie and deceive their customers. I did exactly what I was told to do and yet no refund was then received.

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M Belen Laborde Ruiz - Status: Approved

What happened

I ordered a brand new laptop and when I opened the box after it was delivered, there was an air mattress inside. My laptop must have been stolen in transit. I reached out to customer service and they have said that they won't give me a replacement or refund because I gave the driver the OTP code... ...

What I wish had happened

I would like a refund or replacement of the laptop I ordered. Otherwise I've paid for some thief's laptop

Read more
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