Amazon

Recent great
experiences :)

  • I needed to ask for a refund for a product that didn't work. They actioned the refund immediately, told me not to bother sending the item back and two hours later the money was back in my account
  • J i received fast service product arrived fast and in perfect condition
  • R They were very helpful.

Recent not so great
experiences :(

  • M I came home yesterday to find a note in my postbox saying the two parcels had be left in my rubbish bin!
  • K I'm a long time prime member and ordered a suitcase for my partner for Christmas,on next day delivery anyway it was a 2day delivery and when it didn't arrive I rang customer service and was told it wa...
  • My parcel hasn’t arrived- on my orders there is no facility to get my Monet back - the system keeps going back to orders and saying come back if parcel not arrived may 20th - I am trying to get thro...

Amazon Customers

Most talked about by Amazon customers

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How this makes Amazon customers feel

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21% Customer Service
Feelings:

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Let down

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Put out

15% Financial Loss
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13% Inconvenienced
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11% Delivery
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6% Rudeness
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6% Communication
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6% Fraud
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5% Expectations Exceeded
Feelings:

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4% Delay
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4% Service
Feelings:

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2% Communication
Feelings:

Happy

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2% Delivery
Feelings:

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2% Quality of product
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2% Other
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1% Returns
Feelings:

Annoyed

Frustrated

Unhappy

Online Retailer Customers

Most talked about by Online Retailer customers

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How this makes Online Retailer customers feel

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19% Customer Service
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Furious

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Put out

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15% Financial Loss
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Put out

Disheartened

Furious

Unsatisfied

Anxious

Scared

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12% Delivery
Feelings:

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9% Inconvenienced
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9% Communication
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Let down

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Unsatisfied

6% Delay
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5% Expectations Exceeded
Feelings:

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4% Delivery
Feelings:

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4% Fraud
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4% Rudeness
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Furious

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4% Service
Feelings:

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Delighted

3% Other
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Let down

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Put out

2% Quality of product
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1% Returns
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Uneasy

1% Communication
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1% Quality of product
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Most positive experiences about Online Retailer companies

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Low
  1. Amazon
  2. Downyourhighstreet.com
  3. Wish
  4. Groupon

Least positive experiences about Online Retailer companies

High
Low
  1. Amazon
  2. Downyourhighstreet.com
M

M allen - Status: Approved

What happened

Waiting for a delivery that says it’s been delivered..it’s a complete disappointment,I was in all day and the cctv shows no one making any deliveries to our address where do I go from here as all amazons customer support basically is a waste of time…

What I wish had happened

The delivery driver had left a note with where packages where left if at all and that I should of been contacted as soon as I reported the missing parcels

A

A mason - Status: Approved

What happened

You charged me over 7 pound to ring u up

What I wish had happened

I wanted to be treated properly

Steven - Status: Approved

What happened

Taking money out illegally and rang help line twice and still nothing and still taking money out even though I don’t have prime anymore

What I wish had happened

To be resolved and no further issues won’t be using again I just want my money back

No great experiences publicly shared. Be the first.