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Recent great
experiences :)

  • I needed to ask for a refund for a product that didn't work. They actioned the refund immediately, told me not to bother sending the item back and two hours later the money was back in my account
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  • J i received fast service product arrived fast and in perfect condition
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  • R They were very helpful.
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Recent not so great
experiences :(

  • M I came home yesterday to find a note in my postbox saying the two parcels had be left in my rubbish bin!
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  • K I'm a long time prime member and ordered a suitcase for my partner for Christmas,on next day delivery anyway it was a 2day delivery and when it didn't arrive I rang customer service and was told it wa...
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  • My parcel hasn’t arrived- on my orders there is no facility to get my Monet back - the system keeps going back to orders and saying come back if parcel not arrived may 20th - I am trying to get thro...
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Amazon Customers

Most talked about by Amazon customers

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How this makes Amazon customers feel

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21% Customer Service
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15% Financial Loss
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13% Inconvenienced
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11% Delivery
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6% Rudeness
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6% Communication
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6% Fraud
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5% Expectations Exceeded
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4% Delay
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4% Service
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2% Communication
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2% Delivery
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2% Quality of product
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2% Other
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1% Returns
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Online Retailer Customers

Most talked about by Online Retailer customers

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How this makes Online Retailer customers feel

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19% Customer Service
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15% Financial Loss
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12% Delivery
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9% Inconvenienced
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9% Communication
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6% Delay
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5% Expectations Exceeded
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4% Delivery
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4% Fraud
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4% Rudeness
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4% Service
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3% Other
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2% Quality of product
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1% Returns
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1% Communication
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Most positive experiences about Online Retailer companies

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  1. Amazon
  2. Downyourhighstreet.com
  3. Wish
  4. Groupon

Least positive experiences about Online Retailer companies

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Low
  1. Amazon
  2. Downyourhighstreet.com
View the industry page

T Edworthy - Status: Approved

Submit your own

What happened

Been waiting 4 months for a refund and they just keep giving me excuses

What I wish had happened

For them to process my refund

Read more
A

A Pienaar - Status: Approved

What happened

When you create an account you tell the app which delivery times suit you best within the week and which during the weekend. With this as a new customer I thought delivery times would then obviously be tailored to my needs. Also on the app it states that delivery times go until 7pm. I am a teacher ...

What I wish had happened

I wished delivery happend at 4pm like a asked. Then I would have a fridge for the first time in 3 weeks (I'm new in the UK and been living of takeouts). I was looking forward to buy fruit and yogurt.

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A

Anthony - Status: Approved

What happened

Taking £7.99 monthly

What I wish had happened

You told the truth about hidden costs and refund them

Read more
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