Amazon

Recent great
experiences :)

  • I needed to ask for a refund for a product that didn't work. They actioned the refund immediately, told me not to bother sending the item back and two hours later the money was back in my account
  • J i received fast service product arrived fast and in perfect condition
  • R They were very helpful.

Recent not so great
experiences :(

  • M I came home yesterday to find a note in my postbox saying the two parcels had be left in my rubbish bin!
  • K I'm a long time prime member and ordered a suitcase for my partner for Christmas,on next day delivery anyway it was a 2day delivery and when it didn't arrive I rang customer service and was told it wa...
  • My parcel hasn’t arrived- on my orders there is no facility to get my Monet back - the system keeps going back to orders and saying come back if parcel not arrived may 20th - I am trying to get thro...

Amazon Customers

Most talked about by Amazon customers

High
Low

How this makes Amazon customers feel

High
Low
21% Customer Service
Feelings:

Annoyed

Frustrated

Let down

Unhappy

Displeased

Unsatisfied

Furious

Disgusted

Disappointed

Disheartened

Miffed

Put out

15% Financial Loss
Feelings:

Annoyed

Frustrated

Let down

Displeased

Disappointed

Unhappy

Disheartened

Furious

Unsatisfied

Put out

Insecure

Disgusted

13% Inconvenienced
Feelings:

Frustrated

Annoyed

Let down

Disappointed

Unhappy

Unsatisfied

Furious

Miffed

Displeased

Disheartened

11% Delivery
Feelings:

Annoyed

Let down

Frustrated

Unhappy

Unsatisfied

Displeased

Furious

Disappointed

Disheartened

Miffed

6% Rudeness
Feelings:

Frustrated

Annoyed

Unsatisfied

Put out

Displeased

Unhappy

Furious

Let down

Insecure

Disgusted

6% Communication
Feelings:

Frustrated

Annoyed

Let down

Disappointed

Unhappy

6% Fraud
Feelings:

Frustrated

Annoyed

Unhappy

Disappointed

Let down

Displeased

Insecure

5% Expectations Exceeded
Feelings:

Satisfied

Pleased

Happy

Grateful

Delighted

Overjoyed

4% Delay
Feelings:

Annoyed

Furious

Disgusted

Disappointed

Unhappy

Unsatisfied

4% Service
Feelings:

Satisfied

Happy

Pleased

Grateful

Delighted

2% Communication
Feelings:

Happy

Grateful

Delighted

Satisfied

2% Delivery
Feelings:

Pleased

Satisfied

Happy

2% Quality of product
Feelings:

Furious

Annoyed

Disgusted

Frustrated

Displeased

Unsatisfied

2% Other
Feelings:

Annoyed

Displeased

Disappointed

Let down

Disheartened

1% Returns
Feelings:

Annoyed

Frustrated

Unhappy

Online Retailer Customers

Most talked about by Online Retailer customers

High
Low

How this makes Online Retailer customers feel

High
Low
19% Customer Service
Feelings:

Annoyed

Frustrated

Unhappy

Let down

Furious

Disappointed

Unsatisfied

Disgusted

Displeased

Miffed

Disheartened

Put out

Confused

Anxious

Scared

15% Financial Loss
Feelings:

Annoyed

Frustrated

Let down

Disappointed

Displeased

Unhappy

Put out

Disheartened

Furious

Unsatisfied

Anxious

Scared

Insecure

Disgusted

Miffed

12% Delivery
Feelings:

Annoyed

Let down

Frustrated

Furious

Disappointed

Displeased

Miffed

Unhappy

Unsatisfied

Disgusted

Anxious

Disheartened

9% Inconvenienced
Feelings:

Frustrated

Annoyed

Let down

Disappointed

Unhappy

Unsatisfied

Furious

Miffed

Confused

Displeased

Disheartened

9% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unhappy

Anxious

Confused

Furious

Scared

Unsatisfied

6% Delay
Feelings:

Annoyed

Disappointed

Furious

Let down

Frustrated

Unsatisfied

Displeased

Disgusted

Anxious

Unhappy

5% Expectations Exceeded
Feelings:

Pleased

Satisfied

Happy

Delighted

Grateful

Overjoyed

4% Delivery
Feelings:

Pleased

Satisfied

Happy

Delighted

4% Fraud
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unhappy

Displeased

Insecure

4% Rudeness
Feelings:

Frustrated

Annoyed

Unsatisfied

Put out

Displeased

Unhappy

Furious

Let down

Insecure

Disgusted

4% Service
Feelings:

Satisfied

Pleased

Happy

Grateful

Delighted

3% Other
Feelings:

Annoyed

Disappointed

Let down

Furious

Disgusted

Displeased

Disheartened

Put out

2% Quality of product
Feelings:

Furious

Disappointed

Annoyed

Disgusted

Let down

Frustrated

Put out

Displeased

Unsatisfied

1% Returns
Feelings:

Annoyed

Frustrated

Unhappy

Uneasy

1% Communication
Feelings:

Happy

Grateful

Delighted

Satisfied

1% Quality of product
Feelings:

Pleased

Happy

Delighted

Most positive experiences about Online Retailer companies

High
Low
  1. Amazon
  2. Downyourhighstreet.com
  3. Wish
  4. Groupon

Least positive experiences about Online Retailer companies

High
Low
  1. Amazon
  2. Downyourhighstreet.com

B Marshall - Status: Approved

What happened

I purchased 2 cards of 12 x 2nd class stamps only to be informed by the post office these are fraudulent and worth nothing.

What I wish had happened

Amazon had vetted the product before the sale as they could now be prosecuted.

G Gilligan - Status: Approved

What happened

Amazon delivery person put 2 parcels in my Recycle bin that was out awaiting to be emptied, this is totally unacceptable in any instance, a recycle bin is not a place to deliver parcels to.

What I wish had happened

The 2 seperate items were in boxes far to big for the contents to begin with, the items could very easily have been packaged small enough to be posted through a letter box. There was no card posted through the letter box explaining where the items had been left. A recycle bin is not a "safe place" t...

No great experiences publicly shared. Be the first.