Apple

Recent great
experiences :)

  • N I went into the store looking to buy a new laptop. I’d also been having a few issues with my Apple ID and wanted to sort this out too. Johnny who helped me was amazing! So polite and patient. He exp...

Recent not so great
experiences :(

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Apple Customers

Most talked about by Apple customers

High
Low

How this makes Apple customers feel

High
Low
33% Service
Feelings:

Delighted

Happy

Satisfied

33% Expectations Exceeded
Feelings:

Delighted

Happy

Satisfied

33% Quality of product
Feelings:

Delighted

Happy

Satisfied

Electronics Customers

Most talked about by Electronics customers

High
Low

How this makes Electronics customers feel

High
Low
26% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Disgusted

Anxious

Offended

Unsatisfied

Surprised

Miffed

13% Inconvenienced
Feelings:

Frustrated

Furious

Disappointed

Annoyed

Let down

Anxious

Disgusted

Offended

Miffed

Surprised

Scared

13% Communication
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Disgusted

Anxious

Let down

Unsatisfied

Miffed

Scared

11% Financial Loss
Feelings:

Furious

Frustrated

Annoyed

Let down

Disgusted

Disappointed

Anxious

8% Delay
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Disgusted

Anxious

6% Rudeness
Feelings:

Let down

Annoyed

Frustrated

Disappointed

Furious

Surprised

Offended

Anxious

Disgusted

6% Quality of product
Feelings:

Frustrated

Furious

Disappointed

Let down

Annoyed

Disgusted

Unsatisfied

3% Other
Feelings:

Furious

Disappointed

Frustrated

Let down

Disgusted

Anxious

3% Fraud
Feelings:

Frustrated

Disgusted

Furious

Anxious

Scared

Annoyed

Disappointed

3% Service
Feelings:

Delighted

Satisfied

Happy

Pleased

2% Returns
Feelings:

Disgusted

Annoyed

Frustrated

Disappointed

2% Discrimination
Feelings:

Furious

Disgusted

Disappointed

Offended

2% Expectations Exceeded
Feelings:

Delighted

Happy

Satisfied

2% Quality of product
Feelings:

Satisfied

Pleased

Delighted

Happy

1% Delivery
Feelings:

Disgusted

Furious

Frustrated

1% Communication
Feelings:

Delighted

Most positive experiences about Electronics companies

High
Low
  1. Currys PC World
  2. Team Knowhow
  3. Sparrow Electronics
  4. Samsung

Least positive experiences about Electronics companies

High
Low
  1. Apple
  2. Bosch
  3. Dyson
No not so great experiences publicly shared. Be the first.
N

N Neatrour - Status: Approved

What happened

I went into the store looking to buy a new laptop. I’d also been having a few issues with my Apple ID and wanted to sort this out too. Johnny who helped me was amazing! So polite and patient. He explained the differences between the various models really well and recommended the new MacBook Air fo...

The impact it had

I felt very positive about my purchase and therefore got even more enjoyment out of using it.