Apple

Recent great
experiences :)

  • N I went into the store looking to buy a new laptop. I’d also been having a few issues with my Apple ID and wanted to sort this out too. Johnny who helped me was amazing! So polite and patient. He exp...

Recent not so great
experiences :(

  • I bought my new iPhone in December 2020, 2 weeks ago suddenly the half of the phone become frozen black (after switch on-off) black screen gone but since then the frontal camera of my device is not wo...

Apple Customers

Most talked about by Apple customers

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How this makes Apple customers feel

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17% Service
Feelings:

Delighted

Happy

Satisfied

17% Expectations Exceeded
Feelings:

Delighted

Happy

Satisfied

17% Quality of product
Feelings:

Delighted

Happy

Satisfied

17% Quality of product
Feelings:

Frustrated

Saddened

Annoyed

17% Customer Service
Feelings:

Annoyed

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Saddened

17% Rudeness
Feelings:

Annoyed

Frustrated

Saddened

Electronics Customers

Most talked about by Electronics customers

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How this makes Electronics customers feel

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27% Customer Service
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Disgusted

Unsatisfied

Anxious

Unhappy

Offended

Surprised

Saddened

Displeased

Miffed

13% Inconvenienced
Feelings:

Frustrated

Annoyed

Disappointed

Furious

Let down

Anxious

Disgusted

Offended

Miffed

Unhappy

Unsatisfied

Surprised

Scared

Displeased

13% Financial Loss
Feelings:

Frustrated

Annoyed

Furious

Let down

Disappointed

Disgusted

Unhappy

Anxious

Insecure

Unsatisfied

Displeased

12% Communication
Feelings:

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Furious

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Anxious

Unsatisfied

Unhappy

Miffed

Scared

7% Delay
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Furious

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7% Quality of product
Feelings:

Frustrated

Annoyed

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Furious

Let down

Unsatisfied

Disgusted

Unhappy

Saddened

Insecure

6% Rudeness
Feelings:

Annoyed

Frustrated

Let down

Disappointed

Furious

Surprised

Unsatisfied

Offended

Anxious

Saddened

Insecure

Disgusted

3% Fraud
Feelings:

Frustrated

Disgusted

Annoyed

Disappointed

Furious

Unsatisfied

Anxious

Scared

3% Other
Feelings:

Disappointed

Frustrated

Furious

Disgusted

Anxious

Let down

2% Returns
Feelings:

Annoyed

Frustrated

Unsatisfied

Disgusted

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2% Delivery
Feelings:

Annoyed

Disappointed

Frustrated

Disgusted

Let down

Furious

2% Service
Feelings:

Delighted

Satisfied

Happy

Pleased

1% Discrimination
Feelings:

Furious

Disgusted

Offended

Disappointed

1% Expectations Exceeded
Feelings:

Delighted

Satisfied

Happy

1% Quality of product
Feelings:

Satisfied

Delighted

Happy

Pleased

1% Communication
Feelings:

Delighted

Most positive experiences about Electronics companies

High
Low
  1. Currys PC World
  2. Team Knowhow
  3. Samsung
  4. Vax

Least positive experiences about Electronics companies

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Low
  1. Apple
  2. Bosch
  3. Dyson

C Galera - Status: Approved

What happened

I bought my new iPhone in December 2020, 2 weeks ago suddenly the half of the phone become frozen black (after switch on-off) black screen gone but since then the frontal camera of my device is not working. Yesterday I went to the apple shop they do the MRI analysis and they notice that is true my c...

What I wish had happened

I would like that the company assume that was a problem with my device and change my camera that it would have been the case if my screen would have not a scratch.

N

N Neatrour - Status: Approved

What happened

I went into the store looking to buy a new laptop. I’d also been having a few issues with my Apple ID and wanted to sort this out too. Johnny who helped me was amazing! So polite and patient. He explained the differences between the various models really well and recommended the new MacBook Air fo...

The impact it had

I felt very positive about my purchase and therefore got even more enjoyment out of using it.