Apple

Recent great
experiences :)

  • N I went into the store looking to buy a new laptop. I’d also been having a few issues with my Apple ID and wanted to sort this out too. Johnny who helped me was amazing! So polite and patient. He exp...

Recent not so great
experiences :(

  • I bought my new iPhone in December 2020, 2 weeks ago suddenly the half of the phone become frozen black (after switch on-off) black screen gone but since then the frontal camera of my device is not wo...

Apple Customers

Most talked about by Apple customers

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How this makes Apple customers feel

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17% Service
Feelings:

Delighted

Happy

Satisfied

17% Expectations Exceeded
Feelings:

Delighted

Happy

Satisfied

17% Quality of product
Feelings:

Delighted

Happy

Satisfied

17% Quality of product
Feelings:

Frustrated

Saddened

Annoyed

17% Customer Service
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Annoyed

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Saddened

17% Rudeness
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Annoyed

Frustrated

Saddened

Electronics Customers

Most talked about by Electronics customers

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How this makes Electronics customers feel

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26% Customer Service
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Disgusted

Unsatisfied

Anxious

Unhappy

Offended

Surprised

Miffed

Saddened

Displeased

13% Financial Loss
Feelings:

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Annoyed

Furious

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Let down

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Unhappy

Anxious

Unsatisfied

Displeased

Insecure

13% Inconvenienced
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Furious

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12% Communication
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Furious

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Anxious

Unsatisfied

Unhappy

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8% Quality of product
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Unsatisfied

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Insecure

7% Delay
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6% Rudeness
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Furious

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Surprised

Offended

Unsatisfied

Anxious

Insecure

3% Fraud
Feelings:

Frustrated

Disgusted

Annoyed

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Unsatisfied

Furious

Anxious

Scared

2% Other
Feelings:

Furious

Disappointed

Frustrated

Let down

Disgusted

Anxious

2% Returns
Feelings:

Annoyed

Disappointed

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Unsatisfied

Disgusted

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2% Delivery
Feelings:

Annoyed

Disappointed

Frustrated

Disgusted

Let down

Furious

2% Service
Feelings:

Delighted

Satisfied

Happy

Pleased

1% Discrimination
Feelings:

Furious

Disgusted

Disappointed

Offended

1% Expectations Exceeded
Feelings:

Delighted

Happy

Satisfied

1% Quality of product
Feelings:

Satisfied

Pleased

Delighted

Happy

1% Communication
Feelings:

Delighted

Most positive experiences about Electronics companies

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Low
  1. Currys PC World
  2. Team Knowhow
  3. Samsung
  4. Vax

Least positive experiences about Electronics companies

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Low
  1. Apple
  2. Bosch
  3. Dyson

C Galera - Status: Approved

What happened

I bought my new iPhone in December 2020, 2 weeks ago suddenly the half of the phone become frozen black (after switch on-off) black screen gone but since then the frontal camera of my device is not working. Yesterday I went to the apple shop they do the MRI analysis and they notice that is true my c...

What I wish had happened

I would like that the company assume that was a problem with my device and change my camera that it would have been the case if my screen would have not a scratch.

N

N Neatrour - Status: Approved

What happened

I went into the store looking to buy a new laptop. I’d also been having a few issues with my Apple ID and wanted to sort this out too. Johnny who helped me was amazing! So polite and patient. He explained the differences between the various models really well and recommended the new MacBook Air fo...

The impact it had

I felt very positive about my purchase and therefore got even more enjoyment out of using it.