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Recent Compliments :)

N I went into the store looking to buy a new laptop. I’d also been having a few issues with my Apple ID and wanted to sort this out too. Johnny who helped me was amazing! So polite and patient. He exp...
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Recent Complaints :(

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Apple Customers

Most talked about by Apple customers

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Low

How this makes Apple customers feel

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Low

33% Expectations Exceeded

Feelings:

Delighted

Happy

Satisfied

33% Quality of product

Feelings:

Delighted

Happy

Satisfied

33% Service

Feelings:

Happy

Satisfied

Delighted

Electronics Customers

Most talked about by Electronics customers

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Low

How this makes Electronics customers feel

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25% Customer Service

Feelings:

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Furious

Annoyed

Disappointed

Let down

Disgusted

Anxious

Surprised

Offended

12% Financial Loss

Feelings:

Annoyed

Let down

Furious

Frustrated

Disappointed

Anxious

Disgusted

10% Inconvenienced

Feelings:

Frustrated

Furious

Annoyed

Disappointed

Scared

Offended

Anxious

Surprised

10% Communication

Feelings:

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Furious

Annoyed

Disappointed

Anxious

Scared

Disgusted

8% Quality of product

Feelings:

Frustrated

Furious

Disappointed

Let down

Annoyed

Disgusted

8% Rudeness

Feelings:

Let down

Frustrated

Annoyed

Disappointed

Furious

Surprised

Offended

Anxious

5% Delay

Feelings:

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Furious

Disappointed

Annoyed

5% Service

Feelings:

Delighted

Satisfied

Happy

Pleased

3% Quality of product

Feelings:

Satisfied

Pleased

Delighted

Happy

3% Expectations Exceeded

Feelings:

Delighted

Happy

Satisfied

2% Discrimination

Feelings:

Furious

Disgusted

Disappointed

2% Communication

Feelings:

Delighted

2% Returns

Feelings:

Annoyed

Frustrated

Disappointed

2% Delivery

Feelings:

Furious

Frustrated

Disgusted

2% Fraud

Feelings:

Anxious

Scared

Frustrated

Most complained about Electronics companies

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Most complimented Electronics companies

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What happened

I went into the store looking to buy a new laptop. I’d also been having a few issues with my Apple ID and wanted to sort this out too. Johnny who helped me was amazing! So polite and patient. He explained the differences between the various models really well and recommended the new MacBook Air fo...

The impact it had

I felt very positive about my purchase and therefore got even more enjoyment out of using it.