Apple

Recent great
experiences :)

  • N I went into the store looking to buy a new laptop. I’d also been having a few issues with my Apple ID and wanted to sort this out too. Johnny who helped me was amazing! So polite and patient. He exp...

Recent not so great
experiences :(

  • I bought my new iPhone in December 2020, 2 weeks ago suddenly the half of the phone become frozen black (after switch on-off) black screen gone but since then the frontal camera of my device is not wo...

Apple Customers

Most talked about by Apple customers

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How this makes Apple customers feel

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17% Service
Feelings:

Happy

Satisfied

Delighted

17% Expectations Exceeded
Feelings:

Happy

Satisfied

Delighted

17% Quality of product
Feelings:

Delighted

Happy

Satisfied

17% Quality of product
Feelings:

Annoyed

Frustrated

Saddened

17% Customer Service
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Annoyed

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Saddened

17% Rudeness
Feelings:

Saddened

Frustrated

Annoyed

Electronics Customers

Most talked about by Electronics customers

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How this makes Electronics customers feel

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26% Customer Service
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Disgusted

Unsatisfied

Anxious

Unhappy

Offended

Surprised

Miffed

Saddened

Displeased

13% Financial Loss
Feelings:

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Annoyed

Furious

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Let down

Disgusted

Anxious

Unhappy

Unsatisfied

Displeased

Insecure

13% Inconvenienced
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Furious

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Offended

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Unhappy

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12% Communication
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Furious

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Anxious

Unsatisfied

Scared

Miffed

Unhappy

8% Quality of product
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Let down

Furious

Unsatisfied

Insecure

Displeased

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Unhappy

7% Delay
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6% Rudeness
Feelings:

Annoyed

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Furious

Anxious

Surprised

Offended

Insecure

Saddened

Disgusted

Unsatisfied

3% Fraud
Feelings:

Frustrated

Annoyed

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Disgusted

Anxious

Scared

Unsatisfied

Furious

2% Returns
Feelings:

Annoyed

Disappointed

Frustrated

Displeased

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Unsatisfied

2% Other
Feelings:

Furious

Frustrated

Disappointed

Disgusted

Anxious

Let down

2% Delivery
Feelings:

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Annoyed

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Furious

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Let down

2% Service
Feelings:

Delighted

Satisfied

Happy

Pleased

1% Discrimination
Feelings:

Furious

Disgusted

Offended

Disappointed

1% Expectations Exceeded
Feelings:

Delighted

Happy

Satisfied

1% Quality of product
Feelings:

Satisfied

Delighted

Happy

Pleased

1% Communication
Feelings:

Delighted

Most positive experiences about Electronics companies

High
Low
  1. Currys PC World
  2. Team Knowhow
  3. Sparrow Electronics
  4. Samsung

Least positive experiences about Electronics companies

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Low
  1. Apple
  2. Bosch
  3. Dyson

C Galera - Status: Approved

What happened

I bought my new iPhone in December 2020, 2 weeks ago suddenly the half of the phone become frozen black (after switch on-off) black screen gone but since then the frontal camera of my device is not working. Yesterday I went to the apple shop they do the MRI analysis and they notice that is true my c...

What I wish had happened

I would like that the company assume that was a problem with my device and change my camera that it would have been the case if my screen would have not a scratch.

N

N Neatrour - Status: Approved

What happened

I went into the store looking to buy a new laptop. I’d also been having a few issues with my Apple ID and wanted to sort this out too. Johnny who helped me was amazing! So polite and patient. He explained the differences between the various models really well and recommended the new MacBook Air fo...

The impact it had

I felt very positive about my purchase and therefore got even more enjoyment out of using it.