Argos

Recent great
experiences :)

  • Bolton Shopping Park Argos 14.11.2020 a young women was very kind, approachable and had excellent customer service despite a number of rude and disgraceful members of the public who were speaking to h...
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  • J Went in argos at merry Hill center and a young girl name of Louise came up and asked if l need help . I brought a ring door bell she helped set it up for me .Louise had worked there 3 weeks she w...
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Recent not so great
experiences :(

  • I ordered a case for my new phone, and an onscreen message said it should be available for collection at my local branch the next day, Saturday, from 9 a.m. I would receive a text when it was there. ...
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  • D I bought a hedge trimmer took it out of the box and tried it for length against the hedge but it was not long enough to reach the top of the hedge. I took it back to Argos Ellesmere port Sainsbury's a...
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  • My cooker packed up yesterday it’s less than 11 months old and all I have to cook on I spent most of yesterday ringing different departments held on got disconnected my mobile phone bill is noe way ...
    Read this experience
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Argos Customers

Most talked about by Argos customers

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How this makes Argos customers feel

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28% Customer Service
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15% Quality of product
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13% Financial Loss
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8% Inconvenienced
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7% Communication
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7% Returns
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6% Delivery
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4% Delay
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3% Fraud
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2% Rudeness
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Furious

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Unsatisfied

2% Injury
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1% Other
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Furious

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1% Embarrassment
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Furious

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1% Service
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Special

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Inspired

Overjoyed

1% Communication
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1% Expectations Exceeded
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Special

Homeware Customers

Most talked about by Homeware customers

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How this makes Homeware customers feel

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26% Customer Service
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14% Quality of product
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12% Financial Loss
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8% Communication
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7% Inconvenienced
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Sad

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7% Delivery
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6% Returns
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4% Delay
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3% Fraud
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Anxious

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3% Rudeness
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3% Service
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2% Injury
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2% Communication
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1% Other
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Furious

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1% Embarrassment
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Furious

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1% Expectations Exceeded
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1% Other
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Satisfied

Happy

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1% Quality of product
Feelings:

Happy

Pleased

Satisfied

Most positive experiences about Homeware companies

High
Low
  1. Argos
  2. Dunelm Group
  3. Dreams
  4. Sodastream

Least positive experiences about Homeware companies

High
Low
  1. Argos
  2. Dunelm Group
  3. Dreams
View the industry page
M

M jolly - Status: Approved

Submit your own

What happened

We bought a sofa. It remained in packaging unused for three months due to covid. We started using it and after three weekends the back leg collapsed. We called customer services and they sent an inspector. His report said it was caused by misuse and the way we installed it. I objected and they now ...

What I wish had happened

They stated the repair would take about an hour. Why couldn't they have done this instead of making excuses and passing the blame onto us.

Read more
A

A reid - Status: Approved

What happened

Recieved item and it was damaged, Argos sent replacement next day and it was also damaged.customer service advised me refund be with me within 3 to 5 days then nothing. Several calls later and Chased refund for 20days eventually recieved and I asked Argos for a goodwill gesture of £20 for my incon...

What I wish had happened

For Argos to fulfill their promises and not make empty promises of refunds and goodwill gestures when reality is nothing

Read more

L Waldie - Status: Approved

What happened

We have now had a second sofa delivered as the first one was damaged, on unpacking this one it’s also damaged. Trying to contact Argos again and no one replying

What I wish had happened

If they could reply to emails or call us to send someone to fix the sofa

Read more
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