Argos

Recent great
experiences :)

  • Bolton Shopping Park Argos 14.11.2020 a young women was very kind, approachable and had excellent customer service despite a number of rude and disgraceful members of the public who were speaking to h...
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  • J Went in argos at merry Hill center and a young girl name of Louise came up and asked if l need help . I brought a ring door bell she helped set it up for me .Louise had worked there 3 weeks she w...
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Recent not so great
experiences :(

  • I ordered a case for my new phone, and an onscreen message said it should be available for collection at my local branch the next day, Saturday, from 9 a.m. I would receive a text when it was there. ...
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  • D I bought a hedge trimmer took it out of the box and tried it for length against the hedge but it was not long enough to reach the top of the hedge. I took it back to Argos Ellesmere port Sainsbury's a...
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  • My cooker packed up yesterday it’s less than 11 months old and all I have to cook on I spent most of yesterday ringing different departments held on got disconnected my mobile phone bill is noe way ...
    Read this experience
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Argos Customers

Most talked about by Argos customers

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Low

How this makes Argos customers feel

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28% Customer Service
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15% Quality of product
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13% Financial Loss
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8% Inconvenienced
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7% Communication
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7% Returns
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6% Delivery
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4% Delay
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3% Fraud
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2% Rudeness
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2% Injury
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1% Other
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Furious

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1% Embarrassment
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Furious

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1% Service
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Special

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Inspired

Overjoyed

1% Communication
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1% Expectations Exceeded
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Homeware Customers

Most talked about by Homeware customers

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Low

How this makes Homeware customers feel

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26% Customer Service
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14% Quality of product
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12% Financial Loss
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Furious

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Unsatisfied

Anxious

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8% Communication
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7% Inconvenienced
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Sad

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7% Delivery
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Annoyed

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6% Returns
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4% Delay
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Sad

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3% Fraud
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3% Rudeness
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3% Service
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2% Injury
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2% Communication
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1% Other
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Furious

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1% Embarrassment
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Furious

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1% Expectations Exceeded
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1% Other
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Satisfied

Happy

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1% Quality of product
Feelings:

Happy

Pleased

Satisfied

Most positive experiences about Homeware companies

High
Low
  1. Argos
  2. Dunelm Group
  3. Dreams
  4. Sodastream

Least positive experiences about Homeware companies

High
Low
  1. Argos
  2. Dunelm Group
  3. Dreams
View the industry page
A

A Nash - Status: Approved

Submit your own

What happened

Laptop ordered on line from Argos. It's arrived ok and I loaded it up with windows. It ran slow and froze up. We check software against my sons laptop and his runs fine. I returned the lap to store and got told it's used and I'm not getting a refund even though my 20 year old ones just as fast.

What I wish had happened

They offered a refund or credit not I would have paid more for better or working one.

Read more
B

B Brady - Status: Approved

What happened

Had bought a faulty tv philips I took back was in was the warantry they said they would check it The channels froze on the romote .. they said checked it they did and said theyre was nothing wrong with it but said they didnt have an an aerial to check tv ???.they refused refund they refused to ...

What I wish had happened

They didnt check it thoroughly they didnt listen to my complaint also the woman in there just laughed ..I would like a replacement tv but not the same make ..happy to pay extra if needs be

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J

J Gallacher - Status: Approved

What happened

Reported chair was faulty was offered replacement parts but would have to wait 4/6 weeks. After 4 weeks was notified parts out of stock and unlikely to come back in. Arranged for item to be returned, argos advised courier would pick up between 8am-9pm. Called twice to argos to confirm would definite...

What I wish had happened

Courier had picked up when argos said they would

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