Argos

Recent great
experiences :)

  • Bolton Shopping Park Argos 14.11.2020 a young women was very kind, approachable and had excellent customer service despite a number of rude and disgraceful members of the public who were speaking to h...
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  • J Went in argos at merry Hill center and a young girl name of Louise came up and asked if l need help . I brought a ring door bell she helped set it up for me .Louise had worked there 3 weeks she w...
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Recent not so great
experiences :(

  • I ordered a case for my new phone, and an onscreen message said it should be available for collection at my local branch the next day, Saturday, from 9 a.m. I would receive a text when it was there. ...
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  • D I bought a hedge trimmer took it out of the box and tried it for length against the hedge but it was not long enough to reach the top of the hedge. I took it back to Argos Ellesmere port Sainsbury's a...
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  • My cooker packed up yesterday it’s less than 11 months old and all I have to cook on I spent most of yesterday ringing different departments held on got disconnected my mobile phone bill is noe way ...
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Argos Customers

Most talked about by Argos customers

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Low

How this makes Argos customers feel

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Low
28% Customer Service
Feelings:

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15% Quality of product
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13% Financial Loss
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8% Inconvenienced
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7% Communication
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7% Returns
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6% Delivery
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4% Delay
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3% Fraud
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Furious

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Anxious

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Annoyed

2% Rudeness
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Furious

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Anxious

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Unsatisfied

2% Injury
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Disappointed

Annoyed

Frustrated

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Put out

Unsatisfied

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1% Other
Feelings:

Furious

Disgusted

Surprised

1% Embarrassment
Feelings:

Furious

Let down

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Disgusted

1% Service
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Special

Grateful

Inspired

Overjoyed

1% Communication
Feelings:

Overjoyed

Grateful

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1% Expectations Exceeded
Feelings:

Overjoyed

Grateful

Special

Homeware Customers

Most talked about by Homeware customers

High
Low

How this makes Homeware customers feel

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Low
26% Customer Service
Feelings:

Frustrated

Annoyed

Disappointed

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Anxious

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Disgusted

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Uneasy

14% Quality of product
Feelings:

Annoyed

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Unsatisfied

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Furious

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Sad

Miffed

Put out

Displeased

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12% Financial Loss
Feelings:

Frustrated

Disappointed

Annoyed

Let down

Furious

Disgusted

Unsatisfied

Anxious

Unhappy

Miffed

Displeased

Confused

Saddened

Uneasy

8% Communication
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Let down

Furious

Anxious

Offended

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Unhappy

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7% Inconvenienced
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Frustrated

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Let down

Furious

Anxious

Sad

Disgusted

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Unsatisfied

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Uneasy

7% Delivery
Feelings:

Annoyed

Let down

Frustrated

Furious

Anxious

Disappointed

Offended

Disgusted

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6% Returns
Feelings:

Frustrated

Annoyed

Disappointed

Let down

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Anxious

Furious

Unsatisfied

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Surprised

4% Delay
Feelings:

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Let down

Annoyed

Disappointed

Sad

Anxious

Scared

Unhappy

Confused

3% Fraud
Feelings:

Frustrated

Furious

Disgusted

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Anxious

Saddened

Disappointed

Annoyed

3% Rudeness
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Furious

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Frustrated

Anxious

Disgusted

Annoyed

Unsatisfied

Disappointed

3% Service
Feelings:

Pleased

Special

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Satisfied

Happy

Inspired

Overjoyed

2% Injury
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Disappointed

Annoyed

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2% Communication
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Satisfied

Happy

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Overjoyed

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Special

1% Other
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Furious

Disgusted

Surprised

1% Embarrassment
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Furious

Let down

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1% Expectations Exceeded
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Overjoyed

Grateful

Special

1% Other
Feelings:

Satisfied

Happy

Pleased

1% Quality of product
Feelings:

Happy

Pleased

Satisfied

Most positive experiences about Homeware companies

High
Low
  1. Argos
  2. Dunelm Group
  3. Dreams
  4. Sodastream

Least positive experiences about Homeware companies

High
Low
  1. Argos
  2. Dunelm Group
  3. Dreams
View the industry page

A N. - Status: Approved

Submit your own

What happened

our oven has broken down, still under guarantee. Called argos, a serviceman turned ten days later, but no spare parts had arrived so he left. Reassured us that they will be with as before August 20. Since then, no parts have arrived, no one is answering the phone, voice messages are ignored and we s...

What I wish had happened

Get better communication, service or replace the oven ASAP.

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B shafi - Status: Approved

What happened

Brought a wooden table and stool set for my 2 year old after I weeks stools leg snapped hurting my sons leg. Argos refuse to exchange or refund they have blamed me for the damage. We have messaged then several times and nothing just given the run around also took into local store and the manager s...

What I wish had happened

Exchange or refund

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A imondi - Status: Approved

What happened

Ordered a Samsung phone price £149,99 phoned up customer services on the 19th August 2020 as I had a problem renewing my argos card, they told me that my phone was waiting for me until the 31st August, in the mean time I was trying to speak to advisers about my argos card. When the kept passing the...

What I wish had happened

Nice to have a customer service that works there are to many departments and live chat poor

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