Argos

Recent great
experiences :)

  • Bolton Shopping Park Argos 14.11.2020 a young women was very kind, approachable and had excellent customer service despite a number of rude and disgraceful members of the public who were speaking to h...
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  • J Went in argos at merry Hill center and a young girl name of Louise came up and asked if l need help . I brought a ring door bell she helped set it up for me .Louise had worked there 3 weeks she w...
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Recent not so great
experiences :(

  • I ordered a case for my new phone, and an onscreen message said it should be available for collection at my local branch the next day, Saturday, from 9 a.m. I would receive a text when it was there. ...
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  • D I bought a hedge trimmer took it out of the box and tried it for length against the hedge but it was not long enough to reach the top of the hedge. I took it back to Argos Ellesmere port Sainsbury's a...
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  • My cooker packed up yesterday it’s less than 11 months old and all I have to cook on I spent most of yesterday ringing different departments held on got disconnected my mobile phone bill is noe way ...
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Argos Customers

Most talked about by Argos customers

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How this makes Argos customers feel

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28% Customer Service
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15% Quality of product
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13% Financial Loss
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8% Inconvenienced
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7% Communication
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7% Returns
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6% Delivery
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4% Delay
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3% Fraud
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2% Rudeness
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2% Injury
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1% Other
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Furious

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1% Embarrassment
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1% Service
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1% Communication
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1% Expectations Exceeded
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Homeware Customers

Most talked about by Homeware customers

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How this makes Homeware customers feel

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26% Customer Service
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14% Quality of product
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12% Financial Loss
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8% Communication
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7% Inconvenienced
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7% Delivery
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6% Returns
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4% Delay
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3% Fraud
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3% Rudeness
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3% Service
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2% Injury
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2% Communication
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1% Other
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1% Embarrassment
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1% Expectations Exceeded
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1% Other
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1% Quality of product
Feelings:

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Satisfied

Most positive experiences about Homeware companies

High
Low
  1. Argos
  2. Dunelm Group
  3. Dreams
  4. Sodastream

Least positive experiences about Homeware companies

High
Low
  1. Argos
  2. Dunelm Group
  3. Dreams
View the industry page
L

L Wilsher - Status: Approved

Submit your own

What happened

I ordered a fitbit for my son's partners birthday which I gave to her whilst on holiday - she had already been brought this gift prior to us going away. On our return we had to quaranteen for 2 weeks. I returned the item to Argos this morning , a very unhelpful grumpy woman dismissed my request an...

What I wish had happened

I would like to have dealt with a member of staff who was understanding (not one that obviously doesn't enjoy her job!) I would have liked there to have been some understanding of my personal situation in the current climate. I do understand guidelines and rules but there has to be some flexibility

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N Winter - Status: Approved

What happened

I bought a set of Logitec computer speakers from Argos in April 2020. They have never been right from the start ie. cutting out intermittently. Due to being in the clinically extremely vulnerable group and the lockdown I have not been able to do anything about them. Now I can no longer put up with t...

What I wish had happened

I want to return the speakers and get a refund.

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D

D Grey - Status: Approved

What happened

I purchased an electric cooker and it blew up just after the 12 month warranty. I contacted both Argos and bush (it's a bush branded cooker) and hit a brick wall. They were not even helpful or nice, I was practically laughed at.

What I wish had happened

I would like Argos/bush to send someone to fix the oven as I believe it should operate for at least 5/6 years so there must be a manufacturer fault for it to have broken so quickly. I don't think 12 months is a good enough warranty for such an expensive item.

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