Asda

Recent Complaints :(

  • M A home delivery was received with an issue regarding an unavailable item but ASDA didn’t provide any substitutions at all claiming there were none suitable in the store?! I found 26 other suitable s...

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Asda Customers

Most talked about by Asda customers

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How this makes Asda customers feel

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Low
33% Financial Loss
Feelings:

Furious

Offended

Let down

33% Rudeness
Feelings:

Furious

Offended

Let down

33% Inconvenienced
Feelings:

Furious

Offended

Let down

Supermarket Customers

Most talked about by Supermarket customers

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How this makes Supermarket customers feel

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Low
17% Rudeness
Feelings:

Let down

Annoyed

Frustrated

Furious

Offended

17% Inconvenienced
Feelings:

Furious

Offended

Let down

Frustrated

Annoyed

17% Customer Service
Feelings:

Frustrated

Annoyed

Let down

8% Expectations Exceeded
Feelings:

Special

Happy

Delighted

8% Service
Feelings:

Delighted

Special

Happy

8% Communication
Feelings:

Delighted

Special

Happy

8% Financial Loss
Feelings:

Furious

Offended

Let down

8% Delivery
Feelings:

Frustrated

Annoyed

8% Quality of product
Feelings:

Annoyed

Frustrated

Let down

Most complained about Supermarket companies

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  1. Tesco
  2. Asda

Most complimented Supermarket companies

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  1. Waitrose
M

Melissa - Status: Approved

What happened

A home delivery was received with an issue regarding an unavailable item but ASDA didn’t provide any substitutions at all claiming there were none suitable in the store?! I found 26 other suitable substitutes on their website for same price and similar. Rang customer service twice but they were us...

What I wish had happened

An apology. Some empathy instead of robot answers. Compensation of a higher value of which I deserve and am entitled to after what ASDA put me through needlessly

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