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Recent not so great
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Asda Customers
Most talked about by Asda customers
How this makes Asda customers feel
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Supermarket Customers
Most talked about by Supermarket customers
How this makes Supermarket customers feel
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Other
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Furious
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Confused
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Special
What happened
A home delivery was received with an issue regarding an unavailable item but ASDA didn’t provide any substitutions at all claiming there were none suitable in the store?! I found 26 other suitable substitutes on their website for same price and similar. Rang customer service twice but they were us...
What I wish had happened
An apology. Some empathy instead of robot answers. Compensation of a higher value of which I deserve and am entitled to after what ASDA put me through needlessly
What happened
I cancelled an order with ASDA on the 29th October, on the 31st they still charged me. After numerous calls asking where my refund is they said it’s on it way, any way I phone my bank to see if it’s pending they said ASDA needs to authorise it, which they are yet to do! My bank wants proof from ...
What I wish had happened
I would have liked my refund in 3 days liked ASDA promised.
What happened
I created an online order, when delivered one of the food products was five days out of the use buy date. Another item a frying pan was badly damaged and dented. Asda are refusing to offer a refund for these two items
What I wish had happened
To replace or refund the items