Asda

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Recent not so great
experiences :(

  • M A home delivery was received with an issue regarding an unavailable item but ASDA didn’t provide any substitutions at all claiming there were none suitable in the store?! I found 26 other suitable s...
  • C
  • C I created an online order, when delivered one of the food products was five days out of the use buy date. Another item a frying pan was badly damaged and dented. Asda are refusing to offer a refund fo...

Asda Customers

Most talked about by Asda customers

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How this makes Asda customers feel

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23% Financial Loss
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19% Inconvenienced
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15% Customer Service
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8% Delivery
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6% Rudeness
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Uneasy

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6% Returns
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Furious

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4% Quality of product
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Disappointed

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Furious

Miffed

4% Discrimination
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Furious

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4% Embarrassment
Feelings:

Furious

Scared

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Uneasy

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4% Communication
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4% Delay
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2% Fraud
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Supermarket Customers

Most talked about by Supermarket customers

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How this makes Supermarket customers feel

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14% Customer Service
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Other

Scared

14% Inconvenienced
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Annoyed

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Surprised

Anxious

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Unsatisfied

11% Financial Loss
Feelings:

Annoyed

Furious

Disgusted

Disappointed

Let down

Frustrated

Unsatisfied

Surprised

Disheartened

Anxious

Offended

Unhappy

8% Rudeness
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Furious

Disappointed

Let down

Offended

Annoyed

Frustrated

Displeased

Surprised

Other

Uneasy

Unhappy

Insecure

Disgusted

8% Quality of product
Feelings:

Disappointed

Annoyed

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Sad

Miffed

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Surprised

Other

6% Embarrassment
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Furious

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6% Delivery
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Furious

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6% Communication
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6% Communication
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5% Service
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Special

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5% Discrimination
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3% Expectations Exceeded
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Happy

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Special

Delighted

3% Returns
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2% Other
Feelings:

Disappointed

Furious

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Sad

2% Delay
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1% Injury
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Disappointed

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1% Other
Feelings:

Delighted

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Satisfied

1% Fraud
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Frustrated

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Annoyed

Most positive experiences about Supermarket companies

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Low
  1. Asda
  2. Tesco
  3. Sainsbury (J)
  4. Lidl

Least positive experiences about Supermarket companies

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Low
  1. Morrisons
  2. Morrison (Wm) Supermarkets
  3. Tesco
  4. Waitrose
M

Melissa - Status: Approved

What happened

A home delivery was received with an issue regarding an unavailable item but ASDA didn’t provide any substitutions at all claiming there were none suitable in the store?! I found 26 other suitable substitutes on their website for same price and similar. Rang customer service twice but they were us...

What I wish had happened

An apology. Some empathy instead of robot answers. Compensation of a higher value of which I deserve and am entitled to after what ASDA put me through needlessly

C

Charmaine - Status: Approved

What happened

I cancelled an order with ASDA on the 29th October, on the 31st they still charged me. After numerous calls asking where my refund is they said it’s on it way, any way I phone my bank to see if it’s pending they said ASDA needs to authorise it, which they are yet to do! My bank wants proof from ...

What I wish had happened

I would have liked my refund in 3 days liked ASDA promised.

C

C Lewis - Status: Approved

What happened

I created an online order, when delivered one of the food products was five days out of the use buy date. Another item a frying pan was badly damaged and dented. Asda are refusing to offer a refund for these two items

What I wish had happened

To replace or refund the items

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