Asda

Recent great
experiences :)

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Recent not so great
experiences :(

  • M A home delivery was received with an issue regarding an unavailable item but ASDA didn’t provide any substitutions at all claiming there were none suitable in the store?! I found 26 other suitable s...
  • C
  • C I created an online order, when delivered one of the food products was five days out of the use buy date. Another item a frying pan was badly damaged and dented. Asda are refusing to offer a refund fo...

Asda Customers

Most talked about by Asda customers

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How this makes Asda customers feel

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23% Financial Loss
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17% Inconvenienced
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17% Customer Service
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8% Delivery
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6% Rudeness
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6% Fraud
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5% Returns
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5% Embarrassment
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5% Delay
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3% Quality of product
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3% Discrimination
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3% Communication
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Supermarket Customers

Most talked about by Supermarket customers

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How this makes Supermarket customers feel

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16% Customer Service
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12% Inconvenienced
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12% Quality of product
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11% Rudeness
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10% Embarrassment
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9% Financial Loss
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8% Communication
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5% Discrimination
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4% Other
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3% Delay
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2% Delivery
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2% Injury
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2% Service
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2% Fraud
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1% Expectations Exceeded
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1% Communication
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1% Returns
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0% Quality of product
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0% Other
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0% Quality
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Most positive experiences about Supermarket companies

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Low
  1. Morrisons
  2. Morrisons
  3. Asda
  4. Aldi

Least positive experiences about Supermarket companies

High
Low
  1. Morrisons
  2. Aldi
  3. Morrisons
  4. Tesco

t henry ashforth - Status: Approved

What happened

I am 74 yrs old with chronic asthma, I have been shielding through out the pandemic, I was given a priority slot by Asda for getting groceries ordered on line delivered because of this, I have used my slot every week since, now because its xmas this slot has been taken away from me and I can have it...

What I wish had happened

just leave the delivery slots for the vunerable people as they were in this time of crisis instead of abandoning us to have to fend for ourselves, if this isn't rectified I feel there will be a lot of vunerable people catch corona unnecessarily.

R Newman - Status: Approved

What happened

Trying to get a refund back on my vouchers

What I wish had happened

Quicker refund more comminication

J westbury - Status: Approved

What happened

I’ve tried emailing and even tried resolver but had no response from either! Me and my partner went to the supermarket 27th December around 12:30pm to get some baking supplies and a few essentials. I went off to the baking isle while my partner went to get us some fresh cream cakes. It wasn’t un...

What I wish had happened

Stuff I buy to be in date!

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