Asos

Recent great
experiences :)

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Recent not so great
experiences :(

  • M Order delivered incomplete, i am missing items from it
  • M Hi, I have been struggling to get an issue resolved since the 25th August for a pair of JBL headphones (lining had some apart inside both sides). They rejected my return claiming it was my fault, to ...
  • I've written 3 emails so far and havent received any replies. It seems impossible to reach them and feels like they dont care about their customers at all.

Asos Customers

Most talked about by Asos customers

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Low

How this makes Asos customers feel

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43% Customer Service
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Disappointed

Insecure

29% Financial Loss
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Furious

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Insecure

14% Returns
Feelings:

Furious

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Disgusted

14% Communication
Feelings:

Disappointed

Insecure

Annoyed

Fashion Customers

Most talked about by Fashion customers

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How this makes Fashion customers feel

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19% Customer Service
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Annoyed

Frustrated

Furious

Disappointed

Let down

Unsatisfied

Disgusted

Other

Unhappy

Anxious

Uneasy

Surprised

Insecure

Anti Climax

Displeased

19% Financial Loss
Feelings:

Annoyed

Frustrated

Furious

Disappointed

Disgusted

Unsatisfied

Unhappy

Let down

Insecure

Other

Offended

Displeased

16% Delivery
Feelings:

Annoyed

Disappointed

Frustrated

Let down

Furious

Unhappy

Surprised

Insecure

Uneasy

Unsatisfied

Anti Climax

Anxious

11% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Furious

Let down

Insecure

Uneasy

Anti Climax

5% Returns
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Annoyed

Furious

Frustrated

Disappointed

Offended

Disgusted

Unsatisfied

Other

Let down

5% Delay
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Furious

Let down

Unhappy

4% Inconvenienced
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Annoyed

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Unsatisfied

Unhappy

4% Fraud
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Furious

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Other

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Unhappy

Let down

Disappointed

Insecure

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Annoyed

3% Service
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Grateful

Happy

Overjoyed

Delighted

Special

Pleased

3% Discrimination
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Furious

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Disgusted

Annoyed

3% Expectations Exceeded
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Grateful

Happy

Delighted

Special

Pleased

Overjoyed

3% Communication
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Grateful

Happy

Overjoyed

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Special

2% Rudeness
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Furious

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1% Other
Feelings:

Annoyed

1% Quality of product
Feelings:

Furious

Frustrated

Disgusted

Most positive experiences about Fashion companies

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Low
  1. Wowcher
  2. Shein
  3. Asos
  4. Foot Locker

Least positive experiences about Fashion companies

High
Low
  1. TK Maxx
  2. Saltspin
M

M Costache - Status: Approved

What happened

Order delivered incomplete, i am missing items from it

What I wish had happened

Talk to a manager

M

M Saunders - Status: Approved

What happened

Hi, I have been struggling to get an issue resolved since the 25th August for a pair of JBL headphones (lining had some apart inside both sides). They rejected my return claiming it was my fault, to which I insisted that there is no way I would’ve caused this damage myself. Asos then sent the h...

What I wish had happened

I wish that ASOS had followed through with their decision to reverse the refund. If they told me that this was a decision that they had come to, I feel they are obliged to not go back on their word.

E Geszler - Status: Approved

What happened

I've written 3 emails so far and havent received any replies. It seems impossible to reach them and feels like they dont care about their customers at all.

What I wish had happened

I wish I had got a repsonse.

No great experiences publicly shared. Be the first.