Asos

Recent Compliments :)

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Recent Complaints :(

  • M Order delivered incomplete, i am missing items from it
  • M Hi, I have been struggling to get an issue resolved since the 25th August for a pair of JBL headphones (lining had some apart inside both sides). They rejected my return claiming it was my fault, to ...

Asos Customers

Most talked about by Asos customers

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How this makes Asos customers feel

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50% Customer Service
Feelings:

Frustrated

Disgusted

Furious

25% Financial Loss
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Furious

Frustrated

Disgusted

25% Returns
Feelings:

Furious

Frustrated

Disgusted

Fashion Customers

Most talked about by Fashion customers

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How this makes Fashion customers feel

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11% Returns
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Let down

Disappointed

Furious

Annoyed

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Disgusted

11% Delivery
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Disappointed

Furious

Frustrated

Let down

Annoyed

11% Delay
Feelings:

Disappointed

Furious

Frustrated

Let down

Annoyed

11% Financial Loss
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Frustrated

Disgusted

Furious

11% Customer Service
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Furious

Frustrated

Disgusted

11% Expectations Exceeded
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Delighted

Special

Happy

Pleased

11% Service
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Delighted

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Happy

Pleased

11% Communication
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Special

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Delighted

5% Fraud
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Furious

Frustrated

Disappointed

5% Discrimination
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Disgusted

Furious

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5% Rudeness
Feelings:

Frustrated

Disgusted

Furious

Most complained about Fashion companies

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  1. Asos
  2. Lovelywholesale
  3. Superdry
  4. River Island

Most complimented Fashion companies

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  1. Saltspin
  2. TK Maxx
M

M Costache - Status: Approved

What happened

Order delivered incomplete, i am missing items from it

What I wish had happened

Talk to a manager

M

M Saunders - Status: Approved

What happened

Hi, I have been struggling to get an issue resolved since the 25th August for a pair of JBL headphones (lining had some apart inside both sides). They rejected my return claiming it was my fault, to which I insisted that there is no way I would’ve caused this damage myself. Asos then sent the h...

What I wish had happened

I wish that ASOS had followed through with their decision to reverse the refund. If they told me that this was a decision that they had come to, I feel they are obliged to not go back on their word.

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