Asos

Recent great
experiences :)

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Recent not so great
experiences :(

  • M Order delivered incomplete, i am missing items from it
  • M Hi, I have been struggling to get an issue resolved since the 25th August for a pair of JBL headphones (lining had some apart inside both sides). They rejected my return claiming it was my fault, to ...
  • I've written 3 emails so far and havent received any replies. It seems impossible to reach them and feels like they dont care about their customers at all.

Asos Customers

Most talked about by Asos customers

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How this makes Asos customers feel

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43% Customer Service
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Disappointed

Insecure

29% Financial Loss
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Furious

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Insecure

14% Returns
Feelings:

Furious

Frustrated

Disgusted

14% Communication
Feelings:

Disappointed

Insecure

Annoyed

Fashion Customers

Most talked about by Fashion customers

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How this makes Fashion customers feel

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19% Customer Service
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Unsatisfied

Disgusted

Other

Anxious

Surprised

Insecure

Anti Climax

Displeased

Unhappy

19% Financial Loss
Feelings:

Frustrated

Furious

Annoyed

Disgusted

Disappointed

Unsatisfied

Unhappy

Let down

Insecure

Other

Offended

Displeased

14% Delivery
Feelings:

Annoyed

Frustrated

Disappointed

Furious

Let down

Unhappy

Surprised

Insecure

Unsatisfied

Anti Climax

Anxious

12% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Furious

Let down

Insecure

Anti Climax

6% Returns
Feelings:

Annoyed

Furious

Frustrated

Disappointed

Offended

Disgusted

Unsatisfied

Other

Let down

5% Delay
Feelings:

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Furious

Let down

Annoyed

5% Fraud
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Furious

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Other

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Unhappy

Let down

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4% Service
Feelings:

Grateful

Happy

Overjoyed

Delighted

Special

Pleased

4% Discrimination
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Furious

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4% Expectations Exceeded
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Grateful

Happy

Delighted

Special

Pleased

Overjoyed

4% Communication
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Grateful

Happy

Overjoyed

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Delighted

Special

2% Inconvenienced
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Annoyed

Frustrated

Unsatisfied

Disappointed

2% Rudeness
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Frustrated

Disgusted

Furious

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Annoyed

1% Other
Feelings:

Annoyed

1% Quality of product
Feelings:

Furious

Frustrated

Disgusted

Most positive experiences about Fashion companies

High
Low
  1. Asos
  2. Foot Locker
  3. JD Sports Fashion
  4. River Island

Least positive experiences about Fashion companies

High
Low
  1. TK Maxx
  2. Saltspin
M

M Costache - Status: Approved

What happened

Order delivered incomplete, i am missing items from it

What I wish had happened

Talk to a manager

M

M Saunders - Status: Approved

What happened

Hi, I have been struggling to get an issue resolved since the 25th August for a pair of JBL headphones (lining had some apart inside both sides). They rejected my return claiming it was my fault, to which I insisted that there is no way I would’ve caused this damage myself. Asos then sent the h...

What I wish had happened

I wish that ASOS had followed through with their decision to reverse the refund. If they told me that this was a decision that they had come to, I feel they are obliged to not go back on their word.

E Geszler - Status: Approved

What happened

I've written 3 emails so far and havent received any replies. It seems impossible to reach them and feels like they dont care about their customers at all.

What I wish had happened

I wish I had got a repsonse.

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