Asos

Recent great
experiences :)

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Recent not so great
experiences :(

  • M Order delivered incomplete, i am missing items from it
  • M Hi, I have been struggling to get an issue resolved since the 25th August for a pair of JBL headphones (lining had some apart inside both sides). They rejected my return claiming it was my fault, to ...
  • I've written 3 emails so far and havent received any replies. It seems impossible to reach them and feels like they dont care about their customers at all.

Asos Customers

Most talked about by Asos customers

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How this makes Asos customers feel

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Low
43% Customer Service
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Disappointed

Insecure

29% Financial Loss
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Disappointed

Insecure

14% Returns
Feelings:

Furious

Frustrated

Disgusted

14% Communication
Feelings:

Disappointed

Insecure

Annoyed

Fashion Customers

Most talked about by Fashion customers

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Low

How this makes Fashion customers feel

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19% Financial Loss
Feelings:

Frustrated

Furious

Annoyed

Disgusted

Disappointed

Unhappy

Offended

Let down

Insecure

Unsatisfied

17% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Disgusted

Let down

Anxious

Surprised

Insecure

Anti Climax

Unhappy

16% Delivery
Feelings:

Disappointed

Furious

Frustrated

Annoyed

Let down

Surprised

Unsatisfied

Anti Climax

Unhappy

Anxious

9% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Furious

Insecure

Let down

Anti Climax

6% Returns
Feelings:

Furious

Annoyed

Frustrated

Disappointed

Offended

Disgusted

Let down

6% Delay
Feelings:

Frustrated

Disappointed

Furious

Let down

Annoyed

5% Discrimination
Feelings:

Furious

Offended

Frustrated

Disgusted

Annoyed

5% Expectations Exceeded
Feelings:

Grateful

Happy

Delighted

Special

Pleased

Overjoyed

5% Communication
Feelings:

Grateful

Happy

Overjoyed

Pleased

Delighted

Special

5% Service
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Grateful

Happy

Overjoyed

Delighted

Special

Pleased

3% Fraud
Feelings:

Furious

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Disgusted

2% Inconvenienced
Feelings:

Annoyed

Frustrated

Unsatisfied

2% Quality of product
Feelings:

Furious

Frustrated

Disgusted

2% Rudeness
Feelings:

Frustrated

Disgusted

Furious

Most positive experiences about Fashion companies

High
Low
  1. Asos
  2. Foot Locker
  3. River Island
  4. JD Sports Fashion

Least positive experiences about Fashion companies

High
Low
  1. TK Maxx
  2. Saltspin
M

M Costache - Status: Approved

What happened

Order delivered incomplete, i am missing items from it

What I wish had happened

Talk to a manager

M

M Saunders - Status: Approved

What happened

Hi, I have been struggling to get an issue resolved since the 25th August for a pair of JBL headphones (lining had some apart inside both sides). They rejected my return claiming it was my fault, to which I insisted that there is no way I would’ve caused this damage myself. Asos then sent the h...

What I wish had happened

I wish that ASOS had followed through with their decision to reverse the refund. If they told me that this was a decision that they had come to, I feel they are obliged to not go back on their word.

E Geszler - Status: Approved

What happened

I've written 3 emails so far and havent received any replies. It seems impossible to reach them and feels like they dont care about their customers at all.

What I wish had happened

I wish I had got a repsonse.

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