Asos

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Recent not so great
experiences :(

  • M Order delivered incomplete, i am missing items from it
  • M Hi, I have been struggling to get an issue resolved since the 25th August for a pair of JBL headphones (lining had some apart inside both sides). They rejected my return claiming it was my fault, to ...

Asos Customers

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50% Customer Service
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Furious

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25% Financial Loss
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Furious

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25% Returns
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Furious

Frustrated

Disgusted

Fashion Customers

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How this makes Fashion customers feel

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17% Customer Service
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Anxious

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Anti Climax

17% Financial Loss
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Offended

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15% Delivery
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Furious

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Surprised

Anti Climax

Anxious

10% Communication
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Furious

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Anti Climax

8% Returns
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Furious

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8% Delay
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Furious

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6% Discrimination
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Furious

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4% Fraud
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4% Expectations Exceeded
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Delighted

Special

Happy

Pleased

4% Communication
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Grateful

Happy

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4% Service
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Grateful

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2% Quality of product
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2% Rudeness
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Furious

Most positive experiences about Fashion companies

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  1. Foot Locker
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  3. Asos
  4. JD Sports Fashion

Least positive experiences about Fashion companies

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  1. TK Maxx
  2. Saltspin
M

M Costache - Status: Approved

What happened

Order delivered incomplete, i am missing items from it

What I wish had happened

Talk to a manager

M

M Saunders - Status: Approved

What happened

Hi, I have been struggling to get an issue resolved since the 25th August for a pair of JBL headphones (lining had some apart inside both sides). They rejected my return claiming it was my fault, to which I insisted that there is no way I would’ve caused this damage myself. Asos then sent the h...

What I wish had happened

I wish that ASOS had followed through with their decision to reverse the refund. If they told me that this was a decision that they had come to, I feel they are obliged to not go back on their word.

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