B&Q

Recent Compliments :)

  • R Ordered a tap yesterday and it arrived this morning brilliant service
  • Good service, their assistants are extremely helpful and we found all we were looking for.
  • T We ordered a new bathroom and kitchen from the Warrington store, we were served by Geoff lamb from that dept. He was exceptionally helpful, ceortios, patient and very professional through out the time...

Recent Complaints :(

No public complaints available. Be the first.

B&Q Customers

Most talked about by B&Q customers

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How this makes B&Q customers feel

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22% Quality of product
Feelings:

Delighted

Satisfied

Pleased

22% Service
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Satisfied

Special

Delighted

Grateful

22% Communication
Feelings:

Grateful

Satisfied

Special

Delighted

22% Expectations Exceeded
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Satisfied

Delighted

Grateful

Special

Pleased

11% Delivery
Feelings:

Pleased

Delighted

Satisfied

Home Customers

Most talked about by Home customers

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How this makes Home customers feel

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16% Quality of product
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Annoyed

Disgusted

Frustrated

Disappointed

Let down

Furious

13% Customer Service
Feelings:

Furious

Frustrated

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Annoyed

Disgusted

10% Service
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Special

Delighted

Grateful

Satisfied

10% Expectations Exceeded
Feelings:

Delighted

Grateful

Satisfied

Special

Pleased

6% Quality of product
Feelings:

Delighted

Satisfied

Pleased

6% Communication
Feelings:

Grateful

Satisfied

Special

Delighted

6% Financial Loss
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Furious

Frustrated

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Annoyed

6% Inconvenienced
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Annoyed

Disgusted

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Disappointed

6% Rudeness
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Annoyed

Disgusted

Let down

Furious

3% Quality
Feelings:

Delighted

Grateful

Special

3% Embarrassment
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Disgusted

Frustrated

Disappointed

3% Fraud
Feelings:

Let down

Annoyed

Disgusted

3% Delay
Feelings:

Annoyed

Frustrated

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3% Communication
Feelings:

Furious

3% Delivery
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Pleased

Delighted

Satisfied

Most complained about Home companies

High
Low
  1. SCS FURNITURE
  2. Carpetright
  3. Homebase
  4. Sun-dial Blinds

Most complimented Home companies

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Low
  1. B&Q
  2. Crosswater
No public complaints available. Be the first.
R

R Bruen - Status: Approved

What happened

Ordered a tap yesterday and it arrived this morning brilliant service

The impact it had

I wish all orders were delivered so quickly

M Joan Edwina Horner - Status: Approved

What happened

Good service, their assistants are extremely helpful and we found all we were looking for.

The impact it had

our stock of tools and equipment improved.

T

T buchanan - Status: Approved

What happened

We ordered a new bathroom and kitchen from the Warrington store, we were served by Geoff lamb from that dept. He was exceptionally helpful, ceortios, patient and very professional through out the time we were there. We came away full of praise for him and the service he gave us. In him you have a ...

The impact it had

See above excellent service