B&Q

Recent Compliments :)

  • R Ordered a tap yesterday and it arrived this morning brilliant service
  • Good service, their assistants are extremely helpful and we found all we were looking for.
  • T We ordered a new bathroom and kitchen from the Warrington store, we were served by Geoff lamb from that dept. He was exceptionally helpful, ceortios, patient and very professional through out the time...

Recent Complaints :(

No public complaints available. Be the first.

B&Q Customers

Most talked about by B&Q customers

High
Low

How this makes B&Q customers feel

High
Low
22% Service
Feelings:

Special

Delighted

Grateful

Satisfied

22% Communication
Feelings:

Grateful

Satisfied

Special

Delighted

22% Expectations Exceeded
Feelings:

Satisfied

Delighted

Grateful

Special

Pleased

22% Quality of product
Feelings:

Delighted

Satisfied

Pleased

11% Delivery
Feelings:

Pleased

Delighted

Satisfied

Home Customers

Most talked about by Home customers

High
Low

How this makes Home customers feel

High
Low
15% Quality of product
Feelings:

Disgusted

Frustrated

Annoyed

Disappointed

Furious

Let down

15% Customer Service
Feelings:

Furious

Frustrated

Disappointed

Let down

Annoyed

Disgusted

8% Expectations Exceeded
Feelings:

Delighted

Grateful

Satisfied

Special

Pleased

8% Service
Feelings:

Grateful

Special

Delighted

Satisfied

8% Inconvenienced
Feelings:

Annoyed

Disgusted

Frustrated

Disappointed

Furious

8% Rudeness
Feelings:

Disgusted

Annoyed

Let down

Furious

5% Communication
Feelings:

Furious

Disappointed

Let down

5% Quality of product
Feelings:

Delighted

Satisfied

Pleased

5% Communication
Feelings:

Delighted

Grateful

Satisfied

Special

5% Financial Loss
Feelings:

Annoyed

Furious

Frustrated

Disappointed

5% Fraud
Feelings:

Disgusted

Annoyed

Let down

3% Delay
Feelings:

Annoyed

Frustrated

Disappointed

3% Delivery
Feelings:

Delighted

Satisfied

Pleased

3% Discrimination
Feelings:

Disgusted

3% Quality
Feelings:

Grateful

Special

Delighted

3% Embarrassment
Feelings:

Disgusted

Frustrated

Disappointed

3% Delivery
Feelings:

Furious

Disappointed

Let down

Most complained about Home companies

High
Low
  1. SCS FURNITURE
  2. NCF Living (Birmingham)
  3. Sun-dial Blinds
  4. Carpetright

Most complimented Home companies

High
Low
  1. B&Q
  2. Crosswater
No public complaints available. Be the first.
R

R Bruen - Status: Approved

What happened

Ordered a tap yesterday and it arrived this morning brilliant service

The impact it had

I wish all orders were delivered so quickly

M Joan Edwina Horner - Status: Approved

What happened

Good service, their assistants are extremely helpful and we found all we were looking for.

The impact it had

our stock of tools and equipment improved.

T

T buchanan - Status: Approved

What happened

We ordered a new bathroom and kitchen from the Warrington store, we were served by Geoff lamb from that dept. He was exceptionally helpful, ceortios, patient and very professional through out the time we were there. We came away full of praise for him and the service he gave us. In him you have a ...

The impact it had

See above excellent service