B&Q

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Recent great
experiences :)

  • R Ordered a tap yesterday and it arrived this morning brilliant service
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  • Good service, their assistants are extremely helpful and we found all we were looking for.
    Read this experience
  • T We ordered a new bathroom and kitchen from the Warrington store, we were served by Geoff lamb from that dept. He was exceptionally helpful, ceortios, patient and very professional through out the time...
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B&Q Customers

Most talked about by B&Q customers

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Low

How this makes B&Q customers feel

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Low
22% Expectations Exceeded
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Satisfied

Delighted

Grateful

Special

Pleased

22% Quality of product
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Delighted

Satisfied

Pleased

22% Service
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Grateful

Satisfied

Special

Delighted

22% Communication
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Delighted

Grateful

Satisfied

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11% Delivery
Feelings:

Delighted

Satisfied

Pleased

Home Customers

Most talked about by Home customers

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How this makes Home customers feel

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20% Customer Service
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Frustrated

Furious

Annoyed

Let down

Disappointed

Disgusted

Unsatisfied

Unhappy

16% Quality of product
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Annoyed

Disgusted

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Furious

Disappointed

Unsatisfied

Insecure

Unhappy

12% Communication
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Frustrated

Annoyed

Furious

Let down

Disgusted

Disappointed

Insecure

8% Delivery
Feelings:

Frustrated

Annoyed

Furious

Let down

Disgusted

Insecure

Disappointed

8% Financial Loss
Feelings:

Annoyed

Frustrated

Furious

Disappointed

Unhappy

Unsatisfied

Disgusted

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7% Inconvenienced
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Annoyed

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Furious

4% Rudeness
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Disgusted

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Furious

4% Expectations Exceeded
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Delighted

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4% Service
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Grateful

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Delighted

Satisfied

4% Fraud
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Disgusted

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Let down

Furious

3% Other
Feelings:

Frustrated

Annoyed

Let down

3% Quality of product
Feelings:

Delighted

Satisfied

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3% Communication
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1% Delay
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1% Delivery
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Delighted

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1% Discrimination
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Disgusted

1% Quality
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Delighted

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1% Embarrassment
Feelings:

Frustrated

Disappointed

Disgusted

Most positive experiences about Home companies

High
Low
  1. NCF Living (Birmingham)
  2. SCS FURNITURE
  3. DFS
  4. Sun-dial Blinds

Least positive experiences about Home companies

High
Low
  1. B&Q
  2. Crosswater
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R

R Bruen - Status: Approved

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What happened

Ordered a tap yesterday and it arrived this morning brilliant service

The impact it had

I wish all orders were delivered so quickly

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M Joan Edwina Horner - Status: Approved

What happened

Good service, their assistants are extremely helpful and we found all we were looking for.

The impact it had

our stock of tools and equipment improved.

Read more
T

T buchanan - Status: Approved

What happened

We ordered a new bathroom and kitchen from the Warrington store, we were served by Geoff lamb from that dept. He was exceptionally helpful, ceortios, patient and very professional through out the time we were there. We came away full of praise for him and the service he gave us. In him you have a ...

The impact it had

See above excellent service

Read more