B&Q

Recent great
experiences :)

  • R Ordered a tap yesterday and it arrived this morning brilliant service
    Read this experience
  • Good service, their assistants are extremely helpful and we found all we were looking for.
    Read this experience
  • T We ordered a new bathroom and kitchen from the Warrington store, we were served by Geoff lamb from that dept. He was exceptionally helpful, ceortios, patient and very professional through out the time...
    Read this experience
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B&Q Customers

Most talked about by B&Q customers

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Low

How this makes B&Q customers feel

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Low
22% Expectations Exceeded
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Satisfied

Pleased

Delighted

Grateful

Special

22% Quality of product
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Delighted

Satisfied

Pleased

22% Service
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Delighted

Special

Satisfied

Grateful

22% Communication
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Delighted

Grateful

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11% Delivery
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Satisfied

Pleased

Delighted

Home Customers

Most talked about by Home customers

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How this makes Home customers feel

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20% Customer Service
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Furious

Annoyed

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Disappointed

Disgusted

Unsatisfied

Unhappy

16% Quality of product
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Furious

Disappointed

Unhappy

Unsatisfied

Insecure

12% Communication
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Furious

Let down

Disappointed

Disgusted

Insecure

8% Delivery
Feelings:

Frustrated

Furious

Annoyed

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Disgusted

Insecure

Disappointed

8% Financial Loss
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Annoyed

Disappointed

Furious

Unhappy

Let down

Unsatisfied

Disgusted

7% Inconvenienced
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Furious

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Disgusted

4% Expectations Exceeded
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Grateful

Satisfied

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Pleased

4% Rudeness
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Furious

Annoyed

4% Fraud
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Disgusted

Furious

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4% Service
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Special

Grateful

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Satisfied

3% Communication
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Delighted

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Grateful

3% Quality of product
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3% Other
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1% Quality
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Delighted

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1% Embarrassment
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1% Delivery
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1% Delay
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1% Discrimination
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Disgusted

Most positive experiences about Home companies

High
Low
  1. NCF Living (Birmingham)
  2. SCS FURNITURE
  3. DFS
  4. Sun-dial Blinds

Least positive experiences about Home companies

High
Low
  1. B&Q
  2. Crosswater
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R

R Bruen - Status: Approved

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What happened

Ordered a tap yesterday and it arrived this morning brilliant service

The impact it had

I wish all orders were delivered so quickly

Read more

M Joan Edwina Horner - Status: Approved

What happened

Good service, their assistants are extremely helpful and we found all we were looking for.

The impact it had

our stock of tools and equipment improved.

Read more
T

T buchanan - Status: Approved

What happened

We ordered a new bathroom and kitchen from the Warrington store, we were served by Geoff lamb from that dept. He was exceptionally helpful, ceortios, patient and very professional through out the time we were there. We came away full of praise for him and the service he gave us. In him you have a ...

The impact it had

See above excellent service

Read more