B&Q

Recent Complaints :(

No public complaints available. Be the first.

Recent Compliments :)

  • R Ordered a tap yesterday and it arrived this morning brilliant service
  • Good service, their assistants are extremely helpful and we found all we were looking for.

B&Q Customers

Most talked about by B&Q customers

High
Low

How this makes B&Q customers feel

High
Low
33% Quality of product
Feelings:

Delighted

Satisfied

Pleased

17% Communication
Feelings:

Delighted

17% Delivery
Feelings:

Delighted

Satisfied

Pleased

17% Expectations Exceeded
Feelings:

Satisfied

Pleased

Delighted

17% Service
Feelings:

Delighted

Home Customers

Most talked about by Home customers

High
Low

How this makes Home customers feel

High
Low
13% Quality of product
Feelings:

Frustrated

Disappointed

Annoyed

Disgusted

13% Customer Service
Feelings:

Furious

Frustrated

Disappointed

Annoyed

9% Financial Loss
Feelings:

Furious

Frustrated

Disappointed

Annoyed

9% Inconvenienced
Feelings:

Annoyed

Disgusted

Frustrated

Disappointed

9% Expectations Exceeded
Feelings:

Delighted

Satisfied

Pleased

Grateful

Special

9% Quality of product
Feelings:

Delighted

Satisfied

Pleased

9% Service
Feelings:

Delighted

Grateful

Special

4% Communication
Feelings:

Delighted

4% Quality
Feelings:

Delighted

Grateful

Special

4% Embarrassment
Feelings:

Disgusted

Frustrated

Disappointed

4% Delay
Feelings:

Annoyed

Frustrated

Disappointed

4% Rudeness
Feelings:

Furious

4% Communication
Feelings:

Furious

4% Delivery
Feelings:

Delighted

Satisfied

Pleased

Most complained about Home companies

High
Low
  1. SCS FURNITURE
  2. Sun-dial Blinds
  3. Carpetright
  4. Homebase

Most complimented Home companies

High
Low
  1. B&Q
  2. Crosswater
No public complaints available. Be the first.
R

R Bruen - Status: Approved

What happened

Ordered a tap yesterday and it arrived this morning brilliant service

The impact it had

I wish all orders were delivered so quickly

M Joan Edwina Horner - Status: Approved

What happened

Good service, their assistants are extremely helpful and we found all we were looking for.

The impact it had

our stock of tools and equipment improved.