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  • D I've been waiting for my parcel to be delivered.... I've paid for next day delivery for the year. On the tracking system it said hermes have delivered but they hadn't. I've been in touch with boohoo &...

Boohoo Customers

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33% Delivery
Feelings:

Annoyed

Frustrated

Unsatisfied

33% Inconvenienced
Feelings:

Annoyed

Frustrated

Unsatisfied

33% Financial Loss
Feelings:

Annoyed

Frustrated

Unsatisfied

Fashion Customers

Most talked about by Fashion customers

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How this makes Fashion customers feel

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20% Financial Loss
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Furious

Annoyed

Disgusted

Disappointed

Let down

Other

Unsatisfied

Unhappy

Offended

Insecure

Displeased

18% Customer Service
Feelings:

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Furious

Annoyed

Disappointed

Let down

Disgusted

Other

Unsatisfied

Anxious

Surprised

Insecure

Anti Climax

Displeased

Unhappy

15% Delivery
Feelings:

Frustrated

Disappointed

Annoyed

Furious

Let down

Surprised

Unsatisfied

Anti Climax

Unhappy

Anxious

8% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Furious

Insecure

Let down

Anti Climax

7% Returns
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Annoyed

Furious

Frustrated

Disappointed

Offended

Disgusted

Unsatisfied

Other

Let down

6% Delay
Feelings:

Frustrated

Disappointed

Furious

Let down

Annoyed

4% Fraud
Feelings:

Furious

Frustrated

Other

Displeased

Let down

Disappointed

Disgusted

4% Discrimination
Feelings:

Furious

Offended

Frustrated

Disgusted

Annoyed

4% Expectations Exceeded
Feelings:

Grateful

Happy

Delighted

Special

Pleased

Overjoyed

4% Communication
Feelings:

Grateful

Happy

Overjoyed

Pleased

Delighted

Special

4% Service
Feelings:

Grateful

Happy

Overjoyed

Delighted

Special

Pleased

1% Inconvenienced
Feelings:

Annoyed

Frustrated

Unsatisfied

1% Quality of product
Feelings:

Furious

Frustrated

Disgusted

1% Rudeness
Feelings:

Frustrated

Disgusted

Furious

Most positive experiences about Fashion companies

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  1. Asos
  2. Foot Locker
  3. River Island
  4. JD Sports Fashion

Least positive experiences about Fashion companies

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  1. TK Maxx
  2. Saltspin
D

D Davey - Status: Approved

What happened

I've been waiting for my parcel to be delivered.... I've paid for next day delivery for the year. On the tracking system it said hermes have delivered but they hadn't. I've been in touch with boohoo & they keep saying it's still with hermes & I will get it tomorrow.... Which never comes. I've had wi...

What I wish had happened

I just want this issue sorted out once & for all

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