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  • D I've been waiting for my parcel to be delivered.... I've paid for next day delivery for the year. On the tracking system it said hermes have delivered but they hadn't. I've been in touch with boohoo &...

Boohoo Customers

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33% Delivery
Feelings:

Annoyed

Frustrated

Unsatisfied

33% Inconvenienced
Feelings:

Annoyed

Frustrated

Unsatisfied

33% Financial Loss
Feelings:

Annoyed

Frustrated

Unsatisfied

Fashion Customers

Most talked about by Fashion customers

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How this makes Fashion customers feel

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20% Financial Loss
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Furious

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Unhappy

Offended

Let down

Insecure

Unsatisfied

18% Customer Service
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Furious

Annoyed

Disappointed

Disgusted

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Anxious

Surprised

Insecure

Anti Climax

Unhappy

16% Delivery
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Disappointed

Furious

Frustrated

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Let down

Surprised

Unsatisfied

Anti Climax

Unhappy

Anxious

10% Communication
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Annoyed

Frustrated

Disappointed

Furious

Insecure

Let down

Anti Climax

7% Returns
Feelings:

Furious

Annoyed

Frustrated

Disappointed

Offended

Disgusted

Let down

7% Delay
Feelings:

Frustrated

Disappointed

Furious

Let down

Annoyed

5% Discrimination
Feelings:

Furious

Offended

Frustrated

Disgusted

Annoyed

3% Fraud
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Furious

Frustrated

Disappointed

Disgusted

3% Expectations Exceeded
Feelings:

Grateful

Delighted

Special

Happy

Pleased

3% Communication
Feelings:

Grateful

Happy

Pleased

Delighted

Special

3% Service
Feelings:

Grateful

Delighted

Special

Happy

Pleased

2% Inconvenienced
Feelings:

Annoyed

Frustrated

Unsatisfied

2% Quality of product
Feelings:

Furious

Frustrated

Disgusted

2% Rudeness
Feelings:

Frustrated

Disgusted

Furious

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Least positive experiences about Fashion companies

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  1. TK Maxx
  2. Saltspin
D

D Davey - Status: Approved

What happened

I've been waiting for my parcel to be delivered.... I've paid for next day delivery for the year. On the tracking system it said hermes have delivered but they hadn't. I've been in touch with boohoo & they keep saying it's still with hermes & I will get it tomorrow.... Which never comes. I've had wi...

What I wish had happened

I just want this issue sorted out once & for all

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