Booking.com

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  • C I’m appalled that booking.com allowed me to book a non-refundable stay for £244 knowing that the accommodation had a 25+ age restriction. I am disgusted with the companies morals and ethics. They k...
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  • J My booking was cancelled 4 and a half months ago and I still haven’t received a refund!
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  • S Booked hotel room for wedding wedding now cancelled refused refund or vouchers
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Booking.com Customers

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How this makes Booking.com customers feel

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30% Financial Loss
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Furious

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10% Discrimination
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Furious

Disgusted

Offended

10% Returns
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Offended

Furious

10% Embarrassment
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Disgusted

Annoyed

Furious

10% Inconvenienced
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Furious

10% Delay
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Furious

10% Customer Service
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10% Communication
Feelings:

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Annoyed

Travel Customers

Most talked about by Travel customers

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How this makes Travel customers feel

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27% Financial Loss
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Anxious

Unsatisfied

Miffed

Unhappy

Offended

Sad

Scared

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Uneasy

Anti Climax

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25% Customer Service
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Furious

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Anxious

Unsatisfied

Sad

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11% Inconvenienced
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Furious

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Let down

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Anxious

Sad

Unhappy

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Anti Climax

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Other

Miffed

Disheartened

Uneasy

Unsatisfied

Scared

10% Communication
Feelings:

Frustrated

Furious

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Let down

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Sad

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Unsatisfied

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7% Delay
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Anxious

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Miffed

Sad

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6% Fraud
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Surprised

Unhappy

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Anti Climax

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4% Rudeness
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2% Other
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Annoyed

Furious

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Disgusted

2% Returns
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Furious

Annoyed

Frustrated

Disgusted

Let down

Disappointed

Unhappy

Offended

Unsatisfied

2% Discrimination
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Frustrated

Annoyed

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Furious

Unhappy

Unsatisfied

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Let down

Offended

1% Embarrassment
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Furious

Annoyed

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Let down

1% Quality of product
Feelings:

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Annoyed

Confused

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Other

Let down

1% Delivery
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Let down

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0% Delivery
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Delighted

Happy

Overjoyed

0% Service
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0% Expectations Exceeded
Feelings:

Delighted

Happy

Overjoyed

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C

Connie - Status: Approved

Submit your own

What happened

I’m appalled that booking.com allowed me to book a non-refundable stay for £244 knowing that the accommodation had a 25+ age restriction. I am disgusted with the companies morals and ethics. They know exactly what they are doing to scam people of their money.

What I wish had happened

There should be a check box allowing the customer to approve that they are over 25 at the time of booking.

Read more
J

J spencer - Status: Approved

What happened

My booking was cancelled 4 and a half months ago and I still haven’t received a refund!

What I wish had happened

I would have liked a refund within 14 days of cancellation as it is the law to do that if the consumer cancels!

Read more
S

S pinney - Status: Approved

What happened

Booked hotel room for wedding wedding now cancelled refused refund or vouchers

What I wish had happened

Vouchers or refund as out of our control

Read more
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