Booking.com

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Recent Complaints :(

  • C I’m appalled that booking.com allowed me to book a non-refundable stay for £244 knowing that the accommodation had a 25+ age restriction. I am disgusted with the companies morals and ethics. They k...
  • J My booking was cancelled 4 and a half months ago and I still haven’t received a refund!
  • S Booked hotel room for wedding wedding now cancelled refused refund or vouchers

Booking.com Customers

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30% Financial Loss
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10% Discrimination
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10% Returns
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Furious

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10% Embarrassment
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10% Inconvenienced
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10% Delay
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10% Customer Service
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10% Communication
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Travel Customers

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26% Financial Loss
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Furious

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Anxious

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Anti Climax

26% Customer Service
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12% Inconvenienced
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Other

Miffed

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Anti Climax

10% Communication
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8% Delay
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4% Fraud
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Anti Climax

3% Other
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3% Rudeness
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2% Embarrassment
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Furious

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2% Returns
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Furious

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2% Discrimination
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0% Quality of product
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0% Delivery
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0% Delivery
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0% Service
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0% Expectations Exceeded
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Most complained about Travel companies

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  1. TUI
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  4. Booking.com

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  1. British Airways
C

Connie - Status: Approved

What happened

I’m appalled that booking.com allowed me to book a non-refundable stay for £244 knowing that the accommodation had a 25+ age restriction. I am disgusted with the companies morals and ethics. They know exactly what they are doing to scam people of their money.

What I wish had happened

There should be a check box allowing the customer to approve that they are over 25 at the time of booking.

J

J spencer - Status: Approved

What happened

My booking was cancelled 4 and a half months ago and I still haven’t received a refund!

What I wish had happened

I would have liked a refund within 14 days of cancellation as it is the law to do that if the consumer cancels!

S

S pinney - Status: Approved

What happened

Booked hotel room for wedding wedding now cancelled refused refund or vouchers

What I wish had happened

Vouchers or refund as out of our control

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