Bosch

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Recent great
experiences :)

  • H Fault error on Bosch oven, only had it 18 months but fantastic customer service getting an engineer out and absolutely lovely on the phone. Apologetic and empathetic.
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Recent not so great
experiences :(

  • Tumble dryer under warranty. Door catch broke. Arranged a ‘service’ visit, gave details of the problem. Engineer attended. Diagnosed broken door catch, as reported on the initial callout. However ...
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Bosch Customers

Most talked about by Bosch customers

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How this makes Bosch customers feel

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20% Service
Feelings:

Satisfied

Pleased

20% Quality of product
Feelings:

Satisfied

Pleased

20% Inconvenienced
Feelings:

Furious

Frustrated

Annoyed

20% Customer Service
Feelings:

Furious

Frustrated

Annoyed

20% Delay
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Furious

Frustrated

Annoyed

Electronics Customers

Most talked about by Electronics customers

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How this makes Electronics customers feel

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26% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Disgusted

Anxious

Offended

Unsatisfied

Surprised

Miffed

13% Inconvenienced
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Frustrated

Furious

Disappointed

Annoyed

Let down

Anxious

Disgusted

Offended

Miffed

Surprised

Scared

13% Communication
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Frustrated

Furious

Annoyed

Disappointed

Disgusted

Anxious

Let down

Unsatisfied

Miffed

Scared

11% Financial Loss
Feelings:

Furious

Frustrated

Annoyed

Let down

Disgusted

Disappointed

Anxious

8% Delay
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Frustrated

Furious

Annoyed

Let down

Disappointed

Disgusted

Anxious

6% Rudeness
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Let down

Annoyed

Frustrated

Disappointed

Furious

Surprised

Offended

Anxious

Disgusted

6% Quality of product
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Frustrated

Furious

Disappointed

Let down

Annoyed

Disgusted

Unsatisfied

3% Other
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Furious

Disappointed

Frustrated

Let down

Disgusted

Anxious

3% Fraud
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Frustrated

Disgusted

Furious

Anxious

Scared

Annoyed

Disappointed

3% Service
Feelings:

Delighted

Satisfied

Happy

Pleased

2% Returns
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Disgusted

Annoyed

Frustrated

Disappointed

2% Discrimination
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Furious

Disgusted

Disappointed

Offended

2% Expectations Exceeded
Feelings:

Delighted

Happy

Satisfied

2% Quality of product
Feelings:

Satisfied

Pleased

Delighted

Happy

1% Delivery
Feelings:

Disgusted

Furious

Frustrated

1% Communication
Feelings:

Delighted

Most positive experiences about Electronics companies

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  4. Samsung

Least positive experiences about Electronics companies

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Low
  1. Apple
  2. Bosch
  3. Dyson
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M Fieldman - Status: Resolved

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What happened

Tumble dryer under warranty. Door catch broke. Arranged a ‘service’ visit, gave details of the problem. Engineer attended. Diagnosed broken door catch, as reported on the initial callout. However did not have required part. Booked a 2nd call out to return & fit part. Second call out booked with ...

What I wish had happened

That having reported a broken door catch on the initial call out, that the company would have ensured that the engineer attended with the part. Even if I had misdiagnosed, their worst case scenario would have been that they retained a door catch, which if not required, could be held for future or re...

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H

H Wilde - Status: Approved

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What happened

Fault error on Bosch oven, only had it 18 months but fantastic customer service getting an engineer out and absolutely lovely on the phone. Apologetic and empathetic.

The impact it had

Loved the fact that I didn't have to argue to get an engineer out. No quibble which is unusual these days

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