Bosch

Recent great
experiences :)

  • H Fault error on Bosch oven, only had it 18 months but fantastic customer service getting an engineer out and absolutely lovely on the phone. Apologetic and empathetic.

Recent not so great
experiences :(

  • Tumble dryer under warranty. Door catch broke. Arranged a ‘service’ visit, gave details of the problem. Engineer attended. Diagnosed broken door catch, as reported on the initial callout. However ...

Bosch Customers

Most talked about by Bosch customers

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How this makes Bosch customers feel

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20% Service
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Pleased

20% Quality of product
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20% Inconvenienced
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20% Customer Service
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20% Delay
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Electronics Customers

Most talked about by Electronics customers

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How this makes Electronics customers feel

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26% Customer Service
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Let down

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13% Financial Loss
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13% Inconvenienced
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Furious

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12% Communication
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8% Quality of product
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7% Delay
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6% Rudeness
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3% Fraud
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2% Other
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Furious

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2% Returns
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2% Delivery
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Furious

2% Service
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1% Discrimination
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1% Expectations Exceeded
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1% Quality of product
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1% Communication
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Delighted

Most positive experiences about Electronics companies

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  1. Currys PC World
  2. Team Knowhow
  3. Samsung
  4. Vax

Least positive experiences about Electronics companies

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  1. Apple
  2. Bosch
  3. Dyson

M Fieldman - Status: Resolved

What happened

Tumble dryer under warranty. Door catch broke. Arranged a ‘service’ visit, gave details of the problem. Engineer attended. Diagnosed broken door catch, as reported on the initial callout. However did not have required part. Booked a 2nd call out to return & fit part. Second call out booked with ...

What I wish had happened

That having reported a broken door catch on the initial call out, that the company would have ensured that the engineer attended with the part. Even if I had misdiagnosed, their worst case scenario would have been that they retained a door catch, which if not required, could be held for future or re...

H

H Wilde - Status: Approved

What happened

Fault error on Bosch oven, only had it 18 months but fantastic customer service getting an engineer out and absolutely lovely on the phone. Apologetic and empathetic.

The impact it had

Loved the fact that I didn't have to argue to get an engineer out. No quibble which is unusual these days