Bosch

Recent Compliments :)

  • H Fault error on Bosch oven, only had it 18 months but fantastic customer service getting an engineer out and absolutely lovely on the phone. Apologetic and empathetic.

Recent Complaints :(

  • Tumble dryer under warranty. Door catch broke. Arranged a ‘service’ visit, gave details of the problem. Engineer attended. Diagnosed broken door catch, as reported on the initial callout. However ...

Bosch Customers

Most talked about by Bosch customers

High
Low

How this makes Bosch customers feel

High
Low
20% Quality of product
Feelings:

Satisfied

Pleased

20% Inconvenienced
Feelings:

Furious

Frustrated

Annoyed

20% Customer Service
Feelings:

Furious

Frustrated

Annoyed

20% Delay
Feelings:

Annoyed

Furious

Frustrated

20% Service
Feelings:

Pleased

Satisfied

Electronics Customers

Most talked about by Electronics customers

High
Low

How this makes Electronics customers feel

High
Low
26% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Let down

Anxious

Surprised

Offended

Disgusted

12% Communication
Feelings:

Frustrated

Furious

Anxious

Annoyed

Disappointed

Disgusted

Scared

12% Financial Loss
Feelings:

Furious

Annoyed

Frustrated

Let down

Anxious

Disgusted

Disappointed

11% Inconvenienced
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Anxious

Surprised

Scared

Offended

7% Rudeness
Feelings:

Let down

Frustrated

Furious

Annoyed

Disappointed

Anxious

Surprised

Offended

7% Delay
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Anxious

7% Quality of product
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Let down

Disgusted

4% Service
Feelings:

Delighted

Satisfied

Pleased

Happy

3% Expectations Exceeded
Feelings:

Delighted

Satisfied

Happy

3% Quality of product
Feelings:

Satisfied

Delighted

Happy

Pleased

3% Other
Feelings:

Furious

Disgusted

Anxious

Frustrated

1% Delivery
Feelings:

Furious

Frustrated

Disgusted

1% Fraud
Feelings:

Anxious

Scared

Frustrated

1% Discrimination
Feelings:

Furious

Disgusted

Disappointed

1% Communication
Feelings:

Delighted

1% Returns
Feelings:

Annoyed

Frustrated

Disappointed

Most complained about Electronics companies

High
Low
  1. Currys PC World
  2. Team Knowhow
  3. Sparrow Electronics
  4. Samsung

Most complimented Electronics companies

High
Low
  1. Apple
  2. Bosch
  3. Dyson

M Fieldman - Status: Resolved

What happened

Tumble dryer under warranty. Door catch broke. Arranged a ‘service’ visit, gave details of the problem. Engineer attended. Diagnosed broken door catch, as reported on the initial callout. However did not have required part. Booked a 2nd call out to return & fit part. Second call out booked with ...

What I wish had happened

That having reported a broken door catch on the initial call out, that the company would have ensured that the engineer attended with the part. Even if I had misdiagnosed, their worst case scenario would have been that they retained a door catch, which if not required, could be held for future or re...

H

H Wilde - Status: Approved

What happened

Fault error on Bosch oven, only had it 18 months but fantastic customer service getting an engineer out and absolutely lovely on the phone. Apologetic and empathetic.

The impact it had

Loved the fact that I didn't have to argue to get an engineer out. No quibble which is unusual these days