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Recent Compliments :)

H Fault error on Bosch oven, only had it 18 months but fantastic customer service getting an engineer out and absolutely lovely on the phone. Apologetic and empathetic.
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Recent Complaints :(

Tumble dryer under warranty. Door catch broke. Arranged a ‘service’ visit, gave details of the problem. Engineer attended. Diagnosed broken door catch, as reported on the initial callout. However ...
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20% Quality of product

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20% Inconvenienced

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20% Customer Service

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26% Customer Service

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7% Rudeness

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4% Service

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3% Expectations Exceeded

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M Fieldman - Status: Resolved

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What happened

Tumble dryer under warranty. Door catch broke. Arranged a ‘service’ visit, gave details of the problem. Engineer attended. Diagnosed broken door catch, as reported on the initial callout. However did not have required part. Booked a 2nd call out to return & fit part. Second call out booked with ...

What I wish had happened

That having reported a broken door catch on the initial call out, that the company would have ensured that the engineer attended with the part. Even if I had misdiagnosed, their worst case scenario would have been that they retained a door catch, which if not required, could be held for future or re...

H Wilde - Status: Approved

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What happened

Fault error on Bosch oven, only had it 18 months but fantastic customer service getting an engineer out and absolutely lovely on the phone. Apologetic and empathetic.

The impact it had

Loved the fact that I didn't have to argue to get an engineer out. No quibble which is unusual these days