Briskona

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  • R For many months poor speed on WiFi. Briskona upgraded system which recorded 40 speed yesterday on their equipment. Today it varies from zero to approximately 32. We pay £35 per month this payment ha...
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Briskona Customers

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33% Customer Service
Feelings:

Frustrated

Unsatisfied

Displeased

33% Communication
Feelings:

Frustrated

Unsatisfied

Displeased

33% Quality of product
Feelings:

Frustrated

Unsatisfied

Displeased

Telecom Customers

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How this makes Telecom customers feel

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28% Customer Service
Feelings:

Frustrated

Annoyed

Furious

Disgusted

Let down

Disappointed

Unsatisfied

Offended

Unhappy

Anxious

Displeased

19% Inconvenienced
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Frustrated

Annoyed

Furious

Let down

Disgusted

Unhappy

Unsatisfied

Disappointed

Miffed

14% Communication
Feelings:

Frustrated

Let down

Furious

Disgusted

Annoyed

Disappointed

Displeased

Unsatisfied

Anxious

Offended

11% Financial Loss
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Anxious

Miffed

Disgusted

Let down

Unhappy

6% Quality of product
Feelings:

Annoyed

Frustrated

Unsatisfied

Disappointed

Displeased

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Offended

5% Delay
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Let down

Furious

Disgusted

Unsatisfied

Annoyed

Disappointed

5% Fraud
Feelings:

Frustrated

Annoyed

Furious

Unhappy

Offended

3% Other
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Let down

Frustrated

Annoyed

3% Returns
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Annoyed

Let down

Frustrated

Disappointed

3% Rudeness
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Frustrated

Unhappy

Annoyed

Furious

Disgusted

2% Discrimination
Feelings:

Annoyed

Disappointed

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2% Embarrassment
Feelings:

Disappointed

Disgusted

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  4. British Telecom

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R

R Mitchell - Status: Approved

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What happened

For many months poor speed on WiFi. Briskona upgraded system which recorded 40 speed yesterday on their equipment. Today it varies from zero to approximately 32. We pay £35 per month this payment has been paid for several months. We have been told that current payment is on average £25 per month....

What I wish had happened

Apply pressure to this company to secure the required speed 24 hours per day. Also seek repayment of funds to compensate poor service and lack of communications.

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