BT Group

Recent great
experiences :)

No great experiences publicly shared. Be the first.
Share my own experience

Recent not so great
experiences :(

No not so great experiences publicly shared. Be the first.
Share my own experience

BT Group Customers

Most talked about by BT Group customers

High
Low

How this makes BT Group customers feel

High
Low
33% Communication
Feelings:

Frustrated

Let down

Disappointed

33% Customer Service
Feelings:

Frustrated

Let down

Disappointed

33% Delay
Feelings:

Frustrated

Let down

Disappointed

Telecom Customers

Most talked about by Telecom customers

High
Low

How this makes Telecom customers feel

High
Low
28% Customer Service
Feelings:

Frustrated

Annoyed

Furious

Disgusted

Let down

Disappointed

Unsatisfied

Offended

Unhappy

Anxious

Displeased

19% Inconvenienced
Feelings:

Frustrated

Annoyed

Furious

Let down

Disgusted

Unhappy

Unsatisfied

Disappointed

Miffed

14% Communication
Feelings:

Frustrated

Let down

Furious

Disgusted

Annoyed

Disappointed

Displeased

Unsatisfied

Anxious

Offended

11% Financial Loss
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Anxious

Miffed

Disgusted

Let down

Unhappy

6% Quality of product
Feelings:

Annoyed

Frustrated

Unsatisfied

Disappointed

Displeased

Let down

Offended

5% Delay
Feelings:

Frustrated

Let down

Furious

Disgusted

Unsatisfied

Annoyed

Disappointed

5% Fraud
Feelings:

Frustrated

Annoyed

Furious

Unhappy

Offended

3% Other
Feelings:

Let down

Frustrated

Annoyed

3% Returns
Feelings:

Annoyed

Let down

Frustrated

Disappointed

3% Rudeness
Feelings:

Frustrated

Unhappy

Annoyed

Furious

Disgusted

2% Discrimination
Feelings:

Annoyed

Disappointed

Disgusted

2% Embarrassment
Feelings:

Disappointed

Disgusted

Most positive experiences about Telecom companies

High
Low
  1. Virgin Media
  2. Sky
  3. Three
  4. British Telecom

Least positive experiences about Telecom companies

High
Low
No great experiences publicly shared. Be the first.
View the industry page
No not so great experiences publicly shared. Be the first.
No great experiences publicly shared. Be the first.