Bulb

Recent great
experiences :)

  • J Their customer service is excellent. They really understand their customer base and you are able to contact them easily through their online help chat function. They are also doing amazing things for ...
  • Moved to Bulb on price initially however their customer service (by person or by app) has been impressive, so easy and customer focused I have been telling everyone!

Recent not so great
experiences :(

No not so great experiences publicly shared. Be the first.

Bulb Customers

Most talked about by Bulb customers

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Low

How this makes Bulb customers feel

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Low
50% Expectations Exceeded
Feelings:

Delighted

Happy

Pleased

25% Delivery
Feelings:

Delighted

Happy

Pleased

25% Service
Feelings:

Delighted

Happy

Pleased

Utilities Customers

Most talked about by Utilities customers

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Low

How this makes Utilities customers feel

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Low
28% Customer Service
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Furious

Let down

Sad

Other

Offended

Uneasy

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15% Financial Loss
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Furious

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Disgusted

Other

8% Communication
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8% Inconvenienced
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Frustrated

Let down

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Anxious

8% Discrimination
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Other

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Disgusted

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Let down

8% Other
Feelings:

Furious

Frustrated

Disgusted

Let down

Other

Annoyed

Anxious

5% Expectations Exceeded
Feelings:

Delighted

Happy

Pleased

5% Delay
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Annoyed

Other

Frustrated

Anxious

Let down

5% Fraud
Feelings:

Annoyed

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Uneasy

5% Rudeness
Feelings:

Annoyed

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Furious

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Other

3% Delivery
Feelings:

Delighted

Happy

Pleased

3% Service
Feelings:

Delighted

Happy

Pleased

3% Quality of product
Feelings:

Frustrated

Sad

Offended

Most positive experiences about Utilities companies

High
Low
  1. British Gas
  2. Scottish Power
  3. Severn Trent Water
  4. SMS PLC

Least positive experiences about Utilities companies

High
Low
  1. Bulb
No not so great experiences publicly shared. Be the first.
J

J Russell - Status: Approved

What happened

Their customer service is excellent. They really understand their customer base and you are able to contact them easily through their online help chat function. They are also doing amazing things for the environment by trying to become 100% sustainable.

The impact it had

Reduction in energy costs by using Bulb and doing our bit for the environment.

A Spencer - Status: Approved

What happened

Moved to Bulb on price initially however their customer service (by person or by app) has been impressive, so easy and customer focused I have been telling everyone!

The impact it had

I tell everyone how great Bulb are to deal with!