Bulb

Recent great
experiences :)

  • J Their customer service is excellent. They really understand their customer base and you are able to contact them easily through their online help chat function. They are also doing amazing things for ...
  • Moved to Bulb on price initially however their customer service (by person or by app) has been impressive, so easy and customer focused I have been telling everyone!

Recent not so great
experiences :(

No not so great experiences publicly shared. Be the first.

Bulb Customers

Most talked about by Bulb customers

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How this makes Bulb customers feel

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50% Expectations Exceeded
Feelings:

Delighted

Happy

Pleased

25% Delivery
Feelings:

Delighted

Happy

Pleased

25% Service
Feelings:

Delighted

Happy

Pleased

Utilities Customers

Most talked about by Utilities customers

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How this makes Utilities customers feel

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30% Customer Service
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Annoyed

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Furious

Unsatisfied

Let down

Other

Saddened

Disheartened

Insecure

Sad

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Uneasy

15% Financial Loss
Feelings:

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Let down

Anxious

Furious

Disgusted

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Other

Uneasy

9% Communication
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Unsatisfied

Offended

Sad

Furious

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9% Inconvenienced
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Frustrated

Annoyed

Unsatisfied

Let down

Furious

Anxious

6% Discrimination
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Let down

Other

Annoyed

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Disappointed

6% Other
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Frustrated

Furious

Other

Let down

Disgusted

Annoyed

Anxious

6% Delay
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Frustrated

Annoyed

Disheartened

Saddened

Let down

Other

Anxious

4% Expectations Exceeded
Feelings:

Happy

Delighted

Pleased

4% Fraud
Feelings:

Frustrated

Annoyed

Let down

Uneasy

4% Rudeness
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Annoyed

Other

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2% Delivery
Feelings:

Pleased

Happy

Delighted

2% Service
Feelings:

Pleased

Happy

Delighted

2% Quality of product
Feelings:

Offended

Sad

Frustrated

Most positive experiences about Utilities companies

High
Low
  1. British Gas
  2. Scottish Power
  3. Severn Trent Water
  4. SMS PLC

Least positive experiences about Utilities companies

High
Low
  1. Bulb
No not so great experiences publicly shared. Be the first.
J

J Russell - Status: Approved

What happened

Their customer service is excellent. They really understand their customer base and you are able to contact them easily through their online help chat function. They are also doing amazing things for the environment by trying to become 100% sustainable.

The impact it had

Reduction in energy costs by using Bulb and doing our bit for the environment.

A Spencer - Status: Approved

What happened

Moved to Bulb on price initially however their customer service (by person or by app) has been impressive, so easy and customer focused I have been telling everyone!

The impact it had

I tell everyone how great Bulb are to deal with!