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  • T I had a drive thru and my meal was stone cold tried telephoning them no reply what a waste of money
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Burger King Customers

Most talked about by Burger King customers

High
Low

How this makes Burger King customers feel

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Low
33% Customer Service
Feelings:

Disappointed

Anti Climax

Furious

33% Communication
Feelings:

Disappointed

Anti Climax

Furious

33% Quality of product
Feelings:

Furious

Disappointed

Anti Climax

Restaurants Customers

Most talked about by Restaurants customers

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Low

How this makes Restaurants customers feel

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Low
16% Financial Loss
Feelings:

Furious

Frustrated

Annoyed

Disappointed

Disgusted

Anti Climax

14% Customer Service
Feelings:

Furious

Disgusted

Annoyed

Anxious

Disappointed

Anti Climax

Miffed

Let down

Frustrated

Offended

Sad

12% Rudeness
Feelings:

Furious

Disgusted

Annoyed

Frustrated

Offended

Anxious

12% Fraud
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Anti Climax

Disgusted

9% Quality of product
Feelings:

Furious

Disgusted

Anxious

Scared

Annoyed

Miffed

Let down

Disappointed

Anti Climax

9% Delivery
Feelings:

Frustrated

Furious

Annoyed

Miffed

Disgusted

Disappointed

Anti Climax

7% Inconvenienced
Feelings:

Annoyed

Frustrated

Sad

Furious

Anxious

Scared

Let down

7% Embarrassment
Feelings:

Furious

Anxious

Frustrated

Annoyed

Disgusted

Offended

2% Communication
Feelings:

Disappointed

Anti Climax

Furious

2% Delivery
Feelings:

Happy

Delighted

Satisfied

2% Communication
Feelings:

Satisfied

Happy

Delighted

2% Expectations Exceeded
Feelings:

Happy

Delighted

Satisfied

2% Delay
Feelings:

Sad

Annoyed

Frustrated

2% Other
Feelings:

Anxious

Scared

Let down

Most complained about Restaurants companies

High
Low
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  4. KFC

Most complimented Restaurants companies

High
Low
  1. Nandos
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T

T south - Status: Approved

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What happened

I had a drive thru and my meal was stone cold tried telephoning them no reply what a waste of money

What I wish had happened

I would have at least liked them to pick up the phone and a monetary refund for a disappointing meal at least

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