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  • P Absolutely shocking service from Carpetright - I find it incredible that businesses like this one are still afloat in this day and age. They took my money in mid-December and have yet have to complete...
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Carpetright Customers

Most talked about by Carpetright customers

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How this makes Carpetright customers feel

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Low
33% Customer Service
Feelings:

Annoyed

Frustrated

Disappointed

33% Quality of product
Feelings:

Annoyed

Frustrated

Disappointed

33% Delay
Feelings:

Annoyed

Frustrated

Disappointed

Home Customers

Most talked about by Home customers

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Low

How this makes Home customers feel

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17% Customer Service
Feelings:

Furious

Frustrated

Annoyed

Disappointed

Disgusted

Let down

Unhappy

14% Quality of product
Feelings:

Frustrated

Disgusted

Annoyed

Furious

Disappointed

Unhappy

Let down

10% Communication
Feelings:

Furious

Frustrated

Annoyed

Let down

Disgusted

Disappointed

9% Delivery
Feelings:

Frustrated

Furious

Annoyed

Disgusted

Let down

Disappointed

7% Financial Loss
Feelings:

Frustrated

Annoyed

Furious

Disgusted

Disappointed

Unhappy

7% Inconvenienced
Feelings:

Annoyed

Disgusted

Frustrated

Disappointed

Furious

5% Expectations Exceeded
Feelings:

Delighted

Grateful

Satisfied

Special

Pleased

5% Service
Feelings:

Grateful

Special

Delighted

Satisfied

5% Fraud
Feelings:

Disgusted

Annoyed

Let down

Furious

Frustrated

5% Rudeness
Feelings:

Disgusted

Annoyed

Let down

Furious

3% Quality of product
Feelings:

Delighted

Satisfied

Pleased

3% Communication
Feelings:

Delighted

Grateful

Satisfied

Special

2% Delay
Feelings:

Annoyed

Frustrated

Disappointed

2% Delivery
Feelings:

Delighted

Satisfied

Pleased

2% Discrimination
Feelings:

Disgusted

2% Quality
Feelings:

Grateful

Special

Delighted

2% Embarrassment
Feelings:

Disgusted

Frustrated

Disappointed

Most positive experiences about Home companies

High
Low
  1. NCF Living (Birmingham)
  2. SCS FURNITURE
  3. Sun-dial Blinds
  4. Carpetright

Least positive experiences about Home companies

High
Low
  1. B&Q
  2. Crosswater
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P

P Eve - Status: Approved

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What happened

Absolutely shocking service from Carpetright - I find it incredible that businesses like this one are still afloat in this day and age. They took my money in mid-December and have yet have to complete a very shoddy job - After endless attempts to get this resolved they finally offered £200 quid off...

What I wish had happened

Instant resolution and larger compensation

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