Currys PC World

Recent Complaints :(

  • J I bought laptop from curry’s last year in March. In October, I accidentally dropped the laptop when I was coming downstairs. I contacted the teamknow how and asked them repair as I had extended warr...
  • C We went into the shop on Saturday to purchase a desktop computer as ours had just died. We were shown a few but the one we purchased was on offer. We asked if this would be suitable for playing games ...
  • I had a tumble dryer delivered on 4th March that was damaged. Called straight away to arrange collection and redelivery, let down 3 times. Asked for refund, finally collected item and still refusin...

Recent Compliments :)

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Currys PC World Customers

Most talked about by Currys PC World customers

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How this makes Currys PC World customers feel

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Low
31% Customer Service
Feelings:

Furious

Frustrated

Disgusted

Anxious

Annoyed

Let down

19% Communication
Feelings:

Frustrated

Anxious

Scared

Furious

Disgusted

13% Financial Loss
Feelings:

Furious

Annoyed

Frustrated

Anxious

Let down

13% Inconvenienced
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Frustrated

Anxious

Furious

Scared

Annoyed

6% Delivery
Feelings:

Furious

Frustrated

Disgusted

6% Fraud
Feelings:

Frustrated

Anxious

Scared

6% Rudeness
Feelings:

Let down

Furious

Anxious

6% Delay
Feelings:

Frustrated

Electronics Customers

Most talked about by Electronics customers

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How this makes Electronics customers feel

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26% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Anxious

Disgusted

13% Financial Loss
Feelings:

Annoyed

Frustrated

Let down

Furious

Disappointed

Anxious

11% Inconvenienced
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Anxious

Scared

11% Communication
Feelings:

Frustrated

Furious

Disappointed

Disgusted

Anxious

Scared

Annoyed

7% Rudeness
Feelings:

Let down

Frustrated

Annoyed

Furious

Anxious

7% Service
Feelings:

Satisfied

Delighted

Happy

Pleased

7% Quality of product
Feelings:

Let down

Annoyed

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Furious

4% Delay
Feelings:

Frustrated

Annoyed

Furious

4% Expectations Exceeded
Feelings:

Delighted

Happy

Satisfied

4% Quality of product
Feelings:

Satisfied

Delighted

Happy

Pleased

2% Delivery
Feelings:

Furious

Frustrated

Disgusted

2% Fraud
Feelings:

Anxious

Scared

Frustrated

2% Communication
Feelings:

Delighted

Most complained about Electronics companies

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Low
  1. Currys PC World
  2. Sparrow Electronics
  3. Bosch
  4. LG Electronics

Most complimented Electronics companies

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  1. Apple
  2. Bosch
  3. Dyson
J

Jasbir - Status: Approved

What happened

I bought laptop from curry’s last year in March. In October, I accidentally dropped the laptop when I was coming downstairs. I contacted the teamknow how and asked them repair as I had extended warranty. They returned the laptop by saying that I have neglected laptop, therefore they refused to rep...

What I wish had happened

I want to return the laptop and get my money back.

C

C Nash - Status: Resolved

What happened

We went into the shop on Saturday to purchase a desktop computer as ours had just died. We were shown a few but the one we purchased was on offer. We asked if this would be suitable for playing games as I play only Farmville2 and other than that we dont really use the computer for anything else othe...

What I wish had happened

I would have liked/expected the salesman to be honest and we would have purchased a different machine that was suitable for our needs.

K lynch - Status: Approved

What happened

I had a tumble dryer delivered on 4th March that was damaged. Called straight away to arrange collection and redelivery, let down 3 times. Asked for refund, finally collected item and still refusing refund. Spoke to 20 plus people, escalated to ceo, still being lied to and they still have my mon...

What I wish had happened

I would’ve have happily taken a straight swap but they let me down 3 times, I just want my money back

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