Currys PC World

Recent Compliments :)

No public compliments available. Be the first.

Recent Complaints :(

  • J I bought laptop from curry’s last year in March. In October, I accidentally dropped the laptop when I was coming downstairs. I contacted the teamknow how and asked them repair as I had extended warr...
  • C We went into the shop on Saturday to purchase a desktop computer as ours had just died. We were shown a few but the one we purchased was on offer. We asked if this would be suitable for playing games ...
  • I had a tumble dryer delivered on 4th March that was damaged. Called straight away to arrange collection and redelivery, let down 3 times. Asked for refund, finally collected item and still refusin...

Currys PC World Customers

Most talked about by Currys PC World customers

High
Low

How this makes Currys PC World customers feel

High
Low
35% Customer Service
Feelings:

Furious

Frustrated

Anxious

Annoyed

Let down

Disappointed

Surprised

Offended

Disgusted

17% Inconvenienced
Feelings:

Frustrated

Anxious

Furious

Disappointed

Surprised

Scared

Offended

Annoyed

13% Financial Loss
Feelings:

Furious

Frustrated

Anxious

Annoyed

Let down

13% Communication
Feelings:

Frustrated

Furious

Disgusted

Anxious

Scared

9% Rudeness
Feelings:

Surprised

Offended

Furious

Anxious

Let down

Disappointed

4% Delay
Feelings:

Frustrated

4% Delivery
Feelings:

Furious

Frustrated

Disgusted

4% Fraud
Feelings:

Anxious

Scared

Frustrated

Electronics Customers

Most talked about by Electronics customers

High
Low

How this makes Electronics customers feel

High
Low
26% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Let down

Anxious

Surprised

Offended

Disgusted

12% Communication
Feelings:

Frustrated

Furious

Anxious

Annoyed

Disappointed

Disgusted

Scared

12% Financial Loss
Feelings:

Furious

Annoyed

Frustrated

Let down

Anxious

Disgusted

Disappointed

11% Inconvenienced
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Anxious

Surprised

Scared

Offended

7% Rudeness
Feelings:

Let down

Frustrated

Furious

Annoyed

Disappointed

Anxious

Surprised

Offended

7% Delay
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Anxious

7% Quality of product
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Let down

Disgusted

4% Service
Feelings:

Delighted

Satisfied

Pleased

Happy

3% Expectations Exceeded
Feelings:

Delighted

Satisfied

Happy

3% Quality of product
Feelings:

Satisfied

Delighted

Happy

Pleased

3% Other
Feelings:

Furious

Disgusted

Anxious

Frustrated

1% Delivery
Feelings:

Furious

Frustrated

Disgusted

1% Fraud
Feelings:

Anxious

Scared

Frustrated

1% Discrimination
Feelings:

Furious

Disgusted

Disappointed

1% Communication
Feelings:

Delighted

1% Returns
Feelings:

Annoyed

Frustrated

Disappointed

Most complained about Electronics companies

High
Low
  1. Currys PC World
  2. Team Knowhow
  3. Sparrow Electronics
  4. Samsung

Most complimented Electronics companies

High
Low
  1. Apple
  2. Bosch
  3. Dyson
J

Jasbir - Status: Approved

What happened

I bought laptop from curry’s last year in March. In October, I accidentally dropped the laptop when I was coming downstairs. I contacted the teamknow how and asked them repair as I had extended warranty. They returned the laptop by saying that I have neglected laptop, therefore they refused to rep...

What I wish had happened

I want to return the laptop and get my money back.

C

C Nash - Status: Resolved

What happened

We went into the shop on Saturday to purchase a desktop computer as ours had just died. We were shown a few but the one we purchased was on offer. We asked if this would be suitable for playing games as I play only Farmville2 and other than that we dont really use the computer for anything else othe...

What I wish had happened

I would have liked/expected the salesman to be honest and we would have purchased a different machine that was suitable for our needs.

K lynch - Status: Approved

What happened

I had a tumble dryer delivered on 4th March that was damaged. Called straight away to arrange collection and redelivery, let down 3 times. Asked for refund, finally collected item and still refusing refund. Spoke to 20 plus people, escalated to ceo, still being lied to and they still have my mon...

What I wish had happened

I would’ve have happily taken a straight swap but they let me down 3 times, I just want my money back

No public compliments available. Be the first.