Currys PC World

Recent great
experiences :)

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Recent not so great
experiences :(

  • J I bought laptop from curry’s last year in March. In October, I accidentally dropped the laptop when I was coming downstairs. I contacted the teamknow how and asked them repair as I had extended warr...
  • C We went into the shop on Saturday to purchase a desktop computer as ours had just died. We were shown a few but the one we purchased was on offer. We asked if this would be suitable for playing games ...
  • I had a tumble dryer delivered on 4th March that was damaged. Called straight away to arrange collection and redelivery, let down 3 times. Asked for refund, finally collected item and still refusin...

Currys PC World Customers

Most talked about by Currys PC World customers

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How this makes Currys PC World customers feel

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29% Customer Service
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16% Financial Loss
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16% Inconvenienced
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15% Communication
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5% Rudeness
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4% Delivery
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4% Fraud
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4% Quality of product
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3% Delay
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1% Discrimination
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1% Returns
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Electronics Customers

Most talked about by Electronics customers

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How this makes Electronics customers feel

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26% Customer Service
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13% Financial Loss
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13% Inconvenienced
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12% Communication
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8% Quality of product
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7% Delay
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6% Rudeness
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3% Fraud
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2% Other
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2% Returns
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2% Delivery
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2% Service
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1% Discrimination
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1% Expectations Exceeded
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1% Quality of product
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1% Communication
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Delighted

Most positive experiences about Electronics companies

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Low
  1. Currys PC World
  2. Team Knowhow
  3. Samsung
  4. Vax

Least positive experiences about Electronics companies

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Low
  1. Apple
  2. Bosch
  3. Dyson
M

M BONSER - Status: Approved

What happened

On 21st May I ordered a freezer on line, but as yet have not received it. I've tried phoning but no one answers, I've written but no one has replied and they don't have an email address. No one from Curry's has bothered to contact me to let me know what is happening. I've tried to cancel on line, bu...

What I wish had happened

I want some one to talk to, If they cannot supply the freezer I have ordered, then they should at least have the decency to phone and tell me

Kim - Status: Approved

What happened

This happened a few years ago but still worth mentioning I think. Buying a laptop in a currys pcworld branch, and the 'sales' guy picked his nose the entire time. Don't know how I kept quiet tbh.

What I wish had happened

Just wish we'd asked for someone else, or said something to him.

S

S Parsons - Status: Approved

What happened

Broken washing machine under contract for years ! 29th August first phone call. they came out soon after and ordered a couple of parts . since then about 5 cancelled appointments, wrong parts ordered or no shows . been to Curry's twice and manager put through a write off and voucher to arrive for...

What I wish had happened

Fixed washing machine or new one !

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