Currys PC World

Recent great
experiences :)

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Recent not so great
experiences :(

  • J I bought laptop from curry’s last year in March. In October, I accidentally dropped the laptop when I was coming downstairs. I contacted the teamknow how and asked them repair as I had extended warr...
  • C We went into the shop on Saturday to purchase a desktop computer as ours had just died. We were shown a few but the one we purchased was on offer. We asked if this would be suitable for playing games ...
  • I had a tumble dryer delivered on 4th March that was damaged. Called straight away to arrange collection and redelivery, let down 3 times. Asked for refund, finally collected item and still refusin...

Currys PC World Customers

Most talked about by Currys PC World customers

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How this makes Currys PC World customers feel

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29% Customer Service
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16% Financial Loss
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16% Inconvenienced
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15% Communication
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5% Rudeness
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4% Delivery
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4% Fraud
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4% Quality of product
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3% Delay
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1% Discrimination
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1% Returns
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Electronics Customers

Most talked about by Electronics customers

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How this makes Electronics customers feel

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26% Customer Service
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13% Financial Loss
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13% Inconvenienced
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12% Communication
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8% Quality of product
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7% Delay
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6% Rudeness
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3% Fraud
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2% Other
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2% Returns
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2% Delivery
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2% Service
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1% Discrimination
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1% Expectations Exceeded
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1% Quality of product
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1% Communication
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Delighted

Most positive experiences about Electronics companies

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Low
  1. Currys PC World
  2. Team Knowhow
  3. Samsung
  4. Vax

Least positive experiences about Electronics companies

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  1. Apple
  2. Bosch
  3. Dyson

Shikhar - Status: Approved

What happened

I purchased a Lg oled 65CX on 27th Nov 2020. The tv started showing lines horizontal lines on screen for which I complained in begining of March , Currys took it for for repair and changed the panel.However after a week or so the same problem arises again and I made another complaint , TV was taken ...

What I wish had happened

I had two faults in my oled tv within 6 months , i request for a refund before my 2 repair was made. Currys agreed to Refund on 31st March however they denied it saying repair has already been made and fooling me all this file

K Dixon - Status: Approved

What happened

I bought a laptop in 2008, and took out the repair and replace cover for £7.99 a month. I have paid this every month since. I recently checked my bank account and noticed the fee had not been taken out February 2021 or March 2021, and when i queried it with the bank, they hadn't attempted to take t...

What I wish had happened

I wish they would have contacted me if there was any issues, or if they had attempted to take the payment.

K Grady - Status: Approved

What happened

Bought a new fridge, which broke the day after it was installed (on the bank holiday weekend). No effort from Currys to help out/provide temporary replacement (we’ve not had a fridge for weeks now!) nor to compensate for the spoilt food (mostly meat and fish- for BBQ). In fact, they advised we ju...

What I wish had happened

Ideally, Currys would have provided a temporary fridge and significantly better customer service. The only fridge they have in stock now that fits our integrated unit is £200 more, which they’re not willing to meet. Ideally they would just replace the fridge quickly so we can move on with our liv...

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