Debenhams

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Recent not so great
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  • S I ordered my dad a pair of black jeans for Christmas. They sent a dress. They have next to no customer service -only way to contact is Instagram DM and they are extremely unresponsive. They have not f...

Debenhams Customers

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33% Financial Loss
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33% Delivery
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33% Customer Service
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Department Store Customers

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20% Customer Service
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13% Expectations Exceeded
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7% Financial Loss
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7% Delivery
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7% Discrimination
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7% Communication
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Furious

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7% Communication
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Delighted

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Satisfied

7% Quality
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7% Inconvenienced
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7% Rudeness
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7% Delivery
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Happy

7% Service
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Happy

Most positive experiences about Department Store companies

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  1. Debenhams
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  3. Meadowhall

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  1. Marks & Spencer
  2. Target
S

S Rochester - Status: Approved

What happened

I ordered my dad a pair of black jeans for Christmas. They sent a dress. They have next to no customer service -only way to contact is Instagram DM and they are extremely unresponsive. They have not fulfilled my order placed and they are demanding I return the dress before they will fulfil my order....

What I wish had happened

They send the correct item

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