Recent great
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Recent not so great
experiences :(
Debenhams Customers
Most talked about by Debenhams customers
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Low
How this makes Debenhams customers feel
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Low
33% Financial Loss
Feelings:
Frustrated
Let down
Annoyed
33% Delivery
Feelings:
Frustrated
Let down
Annoyed
33% Customer Service
Feelings:
Frustrated
Let down
Annoyed
Department Store Customers
Most talked about by Department Store customers
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Low
How this makes Department Store customers feel
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Low
20% Customer Service
Feelings:
Offended
Frustrated
Furious
Disgusted
Anxious
Let down
Annoyed
13% Expectations Exceeded
Feelings:
Satisfied
Happy
Delighted
Grateful
7% Financial Loss
Feelings:
Frustrated
Let down
Annoyed
7% Delivery
Feelings:
Frustrated
Let down
Annoyed
7% Discrimination
Feelings:
Disgusted
Offended
Furious
7% Communication
Feelings:
Furious
Disgusted
Offended
7% Communication
Feelings:
Delighted
Grateful
Satisfied
7% Quality
Feelings:
Delighted
Grateful
Satisfied
7% Inconvenienced
Feelings:
Anxious
Offended
Frustrated
7% Rudeness
Feelings:
Anxious
Offended
Frustrated
7% Delivery
Feelings:
Happy
7% Service
Feelings:
Happy
Most positive experiences about Department Store companies
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Low
What happened
I ordered my dad a pair of black jeans for Christmas. They sent a dress. They have next to no customer service -only way to contact is Instagram DM and they are extremely unresponsive. They have not fulfilled my order placed and they are demanding I return the dress before they will fulfil my order....
What I wish had happened
They send the correct item
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