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K After a rocky start in December, I can safely say that DPD have never failed me yet, unlike other companies such as Hermes, they communicate well if I’m not going to receive my parcel and keep me up...
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A Driver didn't even attempt to ring my door & then after speaking to the dpd team they got him to redeliver that afternoon & he said it was delivered when in actual fact it showed up on there systems a...
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Recent Complaints :(

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DPD Customers

Most talked about by DPD customers

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40% Delivery

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40% Communication

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20% Service

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Delivery Service Customers

Most talked about by Delivery Service customers

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27% Delivery

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19% Customer Service

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12% Financial Loss

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10% Delay

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8% Inconvenienced

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7% Communication

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4% Fraud

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3% Other

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2% Returns

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1% Embarrassment

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1% Delivery

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1% Communication

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1% Quality of product

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1% Rudeness

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1% Service

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Most complimented Delivery Service companies

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No public complaints available. Be the first.

K Clair - Status: Approved

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What happened

After a rocky start in December, I can safely say that DPD have never failed me yet, unlike other companies such as Hermes, they communicate well if I’m not going to receive my parcel and keep me updated via the app on when I’m getting. My delivery driver Rafa is awesome and always polite. I am ...

The impact it had

It makes me have faith that if I see DPD is my amazon courier for my packages, I will have a brilliant service

A Goulding - Status: Approved

What happened

Driver didn't even attempt to ring my door & then after speaking to the dpd team they got him to redeliver that afternoon & he said it was delivered when in actual fact it showed up on there systems at the depot. Now have to hope redelivery is attempted tomorrow. The two lovely ladies I spoke to Ch...

The impact it had

The telephone staff just made me feel like they tried everything to get my package to me despite the driver not doing his job properly