DPD

Recent great
experiences :)

  • K After a rocky start in December, I can safely say that DPD have never failed me yet, unlike other companies such as Hermes, they communicate well if I’m not going to receive my parcel and keep me up...
  • A Driver didn't even attempt to ring my door & then after speaking to the dpd team they got him to redeliver that afternoon & he said it was delivered when in actual fact it showed up on there systems a...

Recent not so great
experiences :(

  • D I delivered my parcel in the very morning on Sunday morning. It was not even 8am. Delivery man knocked the door two times and also rang the bell. People only have Sundays to sleep and relax. This was ...

DPD Customers

Most talked about by DPD customers

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How this makes DPD customers feel

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22% Delivery
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Happy

22% Communication
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22% Customer Service
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11% Service
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11% Delivery
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11% Other
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Annoyed

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Unhappy

Delivery Service Customers

Most talked about by Delivery Service customers

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How this makes Delivery Service customers feel

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27% Delivery
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Let down

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Unsatisfied

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Offended

20% Customer Service
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12% Financial Loss
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10% Delay
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Unsatisfied

9% Communication
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7% Inconvenienced
Feelings:

Furious

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Anxious

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3% Fraud
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3% Returns
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2% Other
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2% Embarrassment
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1% Delivery
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1% Quality of product
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1% Rudeness
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1% Communication
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0% Service
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Delighted

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Satisfied

Most positive experiences about Delivery Service companies

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Low
  1. Hermes
  2. Yodel
  3. DPD
  4. Royal Mail

Least positive experiences about Delivery Service companies

High
Low
  1. DPD
  2. Hermes
D

D Mola - Status: Approved

What happened

I delivered my parcel in the very morning on Sunday morning. It was not even 8am. Delivery man knocked the door two times and also rang the bell. People only have Sundays to sleep and relax. This was not the first time. It is very disappointing.

What I wish had happened

Please drop our parcel after 10am on Sundays.

K

K Clair - Status: Approved

What happened

After a rocky start in December, I can safely say that DPD have never failed me yet, unlike other companies such as Hermes, they communicate well if I’m not going to receive my parcel and keep me updated via the app on when I’m getting. My delivery driver Rafa is awesome and always polite. I am ...

The impact it had

It makes me have faith that if I see DPD is my amazon courier for my packages, I will have a brilliant service

A

A Goulding - Status: Approved

What happened

Driver didn't even attempt to ring my door & then after speaking to the dpd team they got him to redeliver that afternoon & he said it was delivered when in actual fact it showed up on there systems at the depot. Now have to hope redelivery is attempted tomorrow. The two lovely ladies I spoke to Ch...

The impact it had

The telephone staff just made me feel like they tried everything to get my package to me despite the driver not doing his job properly