DPD

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Recent great
experiences :)

  • K After a rocky start in December, I can safely say that DPD have never failed me yet, unlike other companies such as Hermes, they communicate well if I’m not going to receive my parcel and keep me up...
    Read this experience
  • A Driver didn't even attempt to ring my door & then after speaking to the dpd team they got him to redeliver that afternoon & he said it was delivered when in actual fact it showed up on there systems a...
    Read this experience
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Recent not so great
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DPD Customers

Most talked about by DPD customers

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How this makes DPD customers feel

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40% Delivery
Feelings:

Satisfied

Special

Delighted

Grateful

Happy

40% Communication
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Satisfied

Happy

Special

Delighted

Grateful

20% Service
Feelings:

Delighted

Grateful

Satisfied

Delivery Service Customers

Most talked about by Delivery Service customers

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How this makes Delivery Service customers feel

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27% Delivery
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Frustrated

Annoyed

Furious

Disappointed

Let down

Disgusted

Unsatisfied

Anxious

Unhappy

Sad

Offended

Miffed

Saddened

20% Customer Service
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Frustrated

Furious

Annoyed

Disappointed

Let down

Disgusted

Unsatisfied

Unhappy

Anxious

Sad

Offended

Displeased

Saddened

13% Financial Loss
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Frustrated

Furious

Annoyed

Disappointed

Disgusted

Let down

Unhappy

Unsatisfied

Anxious

Sad

Surprised

10% Delay
Feelings:

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Annoyed

Furious

Let down

Disappointed

Disgusted

Anxious

Displeased

Miffed

9% Communication
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Disgusted

Unsatisfied

Saddened

Unhappy

7% Inconvenienced
Feelings:

Furious

Frustrated

Annoyed

Disappointed

Disgusted

Let down

Anxious

Offended

Miffed

4% Fraud
Feelings:

Disgusted

Furious

Frustrated

Disappointed

Annoyed

Sad

Let down

Unhappy

2% Other
Feelings:

Furious

Annoyed

Frustrated

Surprised

Disgusted

Disappointed

2% Returns
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Unhappy

Anxious

2% Embarrassment
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Frustrated

Annoyed

Furious

Displeased

2% Delivery
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Grateful

Satisfied

Happy

Delighted

Pleased

Special

1% Rudeness
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Let down

Furious

Disgusted

Annoyed

Frustrated

1% Communication
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Satisfied

Special

Delighted

Grateful

Happy

1% Service
Feelings:

Delighted

Grateful

Satisfied

1% Quality of product
Feelings:

Furious

Annoyed

Let down

Most positive experiences about Delivery Service companies

High
Low
  1. Hermes
  2. Yodel
  3. P4D
  4. Royal Mail

Least positive experiences about Delivery Service companies

High
Low
  1. DPD
  2. Hermes
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K

K Clair - Status: Approved

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What happened

After a rocky start in December, I can safely say that DPD have never failed me yet, unlike other companies such as Hermes, they communicate well if I’m not going to receive my parcel and keep me updated via the app on when I’m getting. My delivery driver Rafa is awesome and always polite. I am ...

The impact it had

It makes me have faith that if I see DPD is my amazon courier for my packages, I will have a brilliant service

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A

A Goulding - Status: Approved

What happened

Driver didn't even attempt to ring my door & then after speaking to the dpd team they got him to redeliver that afternoon & he said it was delivered when in actual fact it showed up on there systems at the depot. Now have to hope redelivery is attempted tomorrow. The two lovely ladies I spoke to Ch...

The impact it had

The telephone staff just made me feel like they tried everything to get my package to me despite the driver not doing his job properly

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