Dreams

Recent great
experiences :)

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Recent not so great
experiences :(

  • Terrible customer service. Store told me to call customer services, telling me to not put my order number in when I called, or else I would be directed back to them. When I did this, however, the auto...

Dreams Customers

Most talked about by Dreams customers

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Low

How this makes Dreams customers feel

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Low
33% Delivery
Feelings:

Annoyed

33% Customer Service
Feelings:

Annoyed

33% Communication
Feelings:

Annoyed

Homeware Customers

Most talked about by Homeware customers

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Low

How this makes Homeware customers feel

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Low
27% Customer Service
Feelings:

Frustrated

Annoyed

Anxious

Furious

Let down

Disappointed

Disgusted

Unsatisfied

Offended

Put out

Surprised

Unhappy

Displeased

Confused

Scared

15% Quality of product
Feelings:

Annoyed

Frustrated

Disappointed

Anxious

Let down

Unsatisfied

Furious

Disgusted

Sad

Put out

Miffed

Displeased

10% Financial Loss
Feelings:

Frustrated

Furious

Let down

Disappointed

Disgusted

Annoyed

Anxious

Miffed

Unhappy

Confused

Displeased

8% Communication
Feelings:

Frustrated

Disappointed

Furious

Anxious

Let down

Annoyed

Offended

Disgusted

8% Delivery
Feelings:

Frustrated

Disappointed

Let down

Furious

Anxious

Annoyed

Scared

Offended

Disgusted

Saddened

8% Inconvenienced
Feelings:

Frustrated

Annoyed

Let down

Disappointed

Furious

Anxious

Unsatisfied

Sad

Disgusted

Saddened

6% Returns
Feelings:

Annoyed

Disgusted

Frustrated

Anxious

Disappointed

Furious

Let down

Unsatisfied

Surprised

Miffed

5% Delay
Feelings:

Frustrated

Let down

Annoyed

Scared

Sad

Unhappy

Confused

Anxious

Disappointed

4% Rudeness
Feelings:

Let down

Furious

Frustrated

Disgusted

Annoyed

Unsatisfied

Disappointed

Anxious

3% Fraud
Feelings:

Furious

Frustrated

Disgusted

Let down

Saddened

Disappointed

Anxious

2% Other
Feelings:

Furious

Disgusted

Surprised

2% Injury
Feelings:

Disappointed

Annoyed

Frustrated

Put out

Disgusted

2% Embarrassment
Feelings:

Furious

Let down

Frustrated

Disgusted

2% Service
Feelings:

Special

Grateful

Inspired

Pleased

Most positive experiences about Homeware companies

High
Low
  1. Argos
  2. Dreams
  3. Sodastream

Least positive experiences about Homeware companies

High
Low
  1. Argos
  2. Dunelm Group

A Dickinson - Status: Approved

What happened

Terrible customer service. Store told me to call customer services, telling me to not put my order number in when I called, or else I would be directed back to them. When I did this, however, the automated message tells me to try again later and ends the call. "We are unable to route your call at th...

What I wish had happened

I would have liked the store to have helped me.

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