Dreams

Recent great
experiences :)

  • We were greeted by Johnny Murphy who ascertained what type of mattress would be required and then proceeded to show us those and others to make a comparison. He was very, friendly and seemed to know ...

Recent not so great
experiences :(

  • Terrible customer service. Store told me to call customer services, telling me to not put my order number in when I called, or else I would be directed back to them. When I did this, however, the auto...

Dreams Customers

Most talked about by Dreams customers

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How this makes Dreams customers feel

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17% Delivery
Feelings:

Annoyed

17% Customer Service
Feelings:

Annoyed

17% Communication
Feelings:

Annoyed

17% Service
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Happy

Pleased

Satisfied

17% Communication
Feelings:

Happy

Pleased

Satisfied

17% Quality of product
Feelings:

Pleased

Satisfied

Happy

Homeware Customers

Most talked about by Homeware customers

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How this makes Homeware customers feel

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26% Customer Service
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Let down

Anxious

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Furious

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Put out

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14% Quality of product
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Anxious

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Furious

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12% Financial Loss
Feelings:

Frustrated

Annoyed

Let down

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Furious

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Anxious

Unsatisfied

Unhappy

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Displeased

9% Communication
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Frustrated

Annoyed

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Furious

Anxious

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Unsatisfied

Offended

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8% Inconvenienced
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7% Delivery
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Furious

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5% Returns
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4% Delay
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3% Fraud
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3% Rudeness
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Anxious

3% Service
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Happy

Special

Grateful

Inspired

1% Communication
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Satisfied

Happy

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1% Other
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Furious

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Surprised

1% Injury
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1% Embarrassment
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Furious

Let down

Frustrated

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1% Other
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Happy

Pleased

Satisfied

1% Quality of product
Feelings:

Happy

Pleased

Satisfied

Most positive experiences about Homeware companies

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Low
  1. Argos
  2. Dreams
  3. Sodastream

Least positive experiences about Homeware companies

High
Low
  1. Dunelm Group
  2. Argos
  3. Dreams

A Dickinson - Status: Approved

What happened

Terrible customer service. Store told me to call customer services, telling me to not put my order number in when I called, or else I would be directed back to them. When I did this, however, the automated message tells me to try again later and ends the call. "We are unable to route your call at th...

What I wish had happened

I would have liked the store to have helped me.

S MEGAHY - Status: Approved

What happened

We were greeted by Johnny Murphy who ascertained what type of mattress would be required and then proceeded to show us those and others to make a comparison. He was very, friendly and seemed to know his product. Thanks to Johnny we bought the mattress that was right for us and a new oak frame and p...

The impact it had

That might be better answered after we receive the bed and have a great night's sleep.