Dreams

Recent Compliments :)

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Recent Complaints :(

  • Terrible customer service. Store told me to call customer services, telling me to not put my order number in when I called, or else I would be directed back to them. When I did this, however, the auto...

Dreams Customers

Most talked about by Dreams customers

High
Low

How this makes Dreams customers feel

High
Low
33% Customer Service
Feelings:

Annoyed

33% Communication
Feelings:

Annoyed

33% Delivery
Feelings:

Annoyed

Homeware Customers

Most talked about by Homeware customers

High
Low

How this makes Homeware customers feel

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Low
27% Customer Service
Feelings:

Frustrated

Anxious

Furious

Annoyed

Disappointed

Disgusted

Let down

Offended

Scared

11% Communication
Feelings:

Frustrated

Disappointed

Furious

Anxious

Let down

Annoyed

Offended

Disgusted

11% Financial Loss
Feelings:

Frustrated

Furious

Let down

Disappointed

Disgusted

Anxious

Annoyed

Miffed

11% Quality of product
Feelings:

Anxious

Annoyed

Disappointed

Frustrated

Furious

Sad

Miffed

Let down

Disgusted

10% Delivery
Feelings:

Let down

Furious

Anxious

Annoyed

Frustrated

Disappointed

Scared

Offended

Disgusted

8% Inconvenienced
Feelings:

Frustrated

Annoyed

Let down

Furious

Anxious

Sad

Disgusted

Disappointed

6% Returns
Feelings:

Frustrated

Annoyed

Disgusted

Let down

Anxious

Disappointed

Miffed

Furious

4% Delay
Feelings:

Frustrated

Let down

Sad

Annoyed

Anxious

Disappointed

Scared

3% Fraud
Feelings:

Furious

Frustrated

Disgusted

Let down

Anxious

3% Rudeness
Feelings:

Furious

Let down

Disappointed

Anxious

Frustrated

2% Service
Feelings:

Inspired

Special

Pleased

Grateful

1% Other
Feelings:

Furious

1% Injury
Feelings:

Disgusted

Frustrated

Disappointed

1% Embarrassment
Feelings:

Let down

Frustrated

Furious

Most complained about Homeware companies

High
Low
  1. Argos
  2. Dreams
  3. Sodastream

Most complimented Homeware companies

High
Low
  1. Dunelm Group
  2. Argos

A Dickinson - Status: Approved

What happened

Terrible customer service. Store told me to call customer services, telling me to not put my order number in when I called, or else I would be directed back to them. When I did this, however, the automated message tells me to try again later and ends the call. "We are unable to route your call at th...

What I wish had happened

I would have liked the store to have helped me.

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