Dreams

Recent great
experiences :)

  • We were greeted by Johnny Murphy who ascertained what type of mattress would be required and then proceeded to show us those and others to make a comparison. He was very, friendly and seemed to know ...

Recent not so great
experiences :(

  • Terrible customer service. Store told me to call customer services, telling me to not put my order number in when I called, or else I would be directed back to them. When I did this, however, the auto...

Dreams Customers

Most talked about by Dreams customers

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How this makes Dreams customers feel

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17% Delivery
Feelings:

Annoyed

17% Customer Service
Feelings:

Annoyed

17% Communication
Feelings:

Annoyed

17% Service
Feelings:

Happy

Pleased

Satisfied

17% Communication
Feelings:

Happy

Pleased

Satisfied

17% Quality of product
Feelings:

Pleased

Satisfied

Happy

Homeware Customers

Most talked about by Homeware customers

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How this makes Homeware customers feel

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26% Customer Service
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Let down

Anxious

Furious

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Unsatisfied

Unhappy

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Put out

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Confused

Scared

14% Quality of product
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Frustrated

Disappointed

Unsatisfied

Anxious

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Furious

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Sad

Put out

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12% Financial Loss
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Frustrated

Disappointed

Annoyed

Let down

Furious

Unsatisfied

Disgusted

Anxious

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Confused

Uneasy

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8% Communication
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Frustrated

Annoyed

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Furious

Anxious

Displeased

Unsatisfied

Offended

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7% Inconvenienced
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Furious

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7% Delivery
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Annoyed

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Furious

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6% Returns
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4% Delay
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3% Fraud
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3% Rudeness
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3% Service
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Pleased

Special

Grateful

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Happy

Inspired

Overjoyed

2% Communication
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Happy

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Special

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2% Injury
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1% Other
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Furious

Disgusted

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1% Embarrassment
Feelings:

Furious

Let down

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Disgusted

1% Expectations Exceeded
Feelings:

Overjoyed

Grateful

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1% Other
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Satisfied

Happy

Pleased

1% Quality of product
Feelings:

Happy

Pleased

Satisfied

Most positive experiences about Homeware companies

High
Low
  1. Argos
  2. Dunelm Group
  3. Dreams
  4. Sodastream

Least positive experiences about Homeware companies

High
Low
  1. Argos
  2. Dunelm Group
  3. Dreams

A Dickinson - Status: Approved

What happened

Terrible customer service. Store told me to call customer services, telling me to not put my order number in when I called, or else I would be directed back to them. When I did this, however, the automated message tells me to try again later and ends the call. "We are unable to route your call at th...

What I wish had happened

I would have liked the store to have helped me.

S MEGAHY - Status: Approved

What happened

We were greeted by Johnny Murphy who ascertained what type of mattress would be required and then proceeded to show us those and others to make a comparison. He was very, friendly and seemed to know his product. Thanks to Johnny we bought the mattress that was right for us and a new oak frame and p...

The impact it had

That might be better answered after we receive the bed and have a great night's sleep.